There are 3 Dunkin Donuts in Berlin. One on New Britain Rd. It's horrible. At the counter you're invisible because they're too busy & for 2 yrs I complained it was too hot in there and after I called the owner to tell him his employees were suffering from the heat in there and got no response I stopped going there. So I went to the one on Farmington Ave. ALSO HORRIBLE. Same treatment. Invisible at the counter. Only the drive thru exists, I guess. And they NEVER have donuts or bagels after 2 p.m & it's a DONUT shop! Same owner, by the way. There's a clue! I stopped going there. THEN I met a friend at the BERLIN DD on 5 &15. Was greeted by a happy smiling faces, plenty of cinnamon coffee rolls & a comfortable lounge area to go over some paperwork with a friend. A clean ladies room, great atmosphere......I'm NOT invisible! Love this location & go out of my way to go THERE.
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