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All reviews grab and go no frills front desk staff hot water room was clean bee street mini kitchen free wifi esa highway muffins towels nyc
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Reviewed March 27, 2016

When I checked into this hotel around 10pm this evening, I was given a room that when I entered, did not look like it had been cleaned from the previous guest. The bed was unmade and the room did not look clean. I went back to the front desk and received another room, which when I entered, did appear it had been cleaned.

  • Stayed: March 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank sandymorford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 14, 2016 via mobile

This hotel is great, the staff is so friendly and helpful. Rooms are very clean and up to date. I was thoroughly impressed with my stay here. Beds are very comfortable and there is very little noise heard from other rooms. I would recommend to anyone around the area.

Stayed: March 2016, travelled solo
2  Thank funandsun04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Hartford - Meriden, responded to this reviewResponded March 22, 2016

Thank you so much for sharing your experience with us. It’s great to read that we were able to provide you with a comfortable stay and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Reviewed February 17, 2016

I stopped here on my journey from NYC to Boston. The hotel is in a good location, just off the highway. I checked on Trip Advisor and it looked like a good location for my overnight stay. Other reviewers have mentioned restaurants nearby, but I found that the were a good 5 miles drive away in a nearby town. Anyway, the room was nice and large, with a basic kitchen and everything I needed for an overnight stay. There was ample free parking and the wifi was decent enough for my phone.

  • Stayed: February 2016, travelled solo
    • Location
    • Rooms
    • Service
2  Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Hartford - Meriden, responded to this reviewResponded February 23, 2016

Thank you so much for posting a review of our property. I'm pleased to hear that you enjoyed our fully equipped kitchens and convenient location. It’s great to read that you found our hotel to be a good value! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Reviewed January 20, 2016

We normally stay in Glastonbury but the rate was through the roof due to a tournament. We had stay at this Extended Stay years ago and thought that we would try it again. I called and made the reservation over the phone, specifically telling her that we were 2 adults/2children/1diabetic cat. She gave me a rate and then said that if we were members that we would receive 15% back after we checked out. When we checked in the desk clerk quoted a higher rate. When I questioned her she said it was because we had 2 adults, which was $10 more. My confirmation did state 2 adults/2children but she wasn't having anything to do with it. I honestly didn't feel like squabbling over $10 but I'm a principle kind of gal! In any event, to room was fine, as expected. The kitchen was not equipped, you had to choose from a card at check-in. I found that so odd but I do understand that in the long run why put it out if it's not needed. The shower curtain was a single so that water poured down it and got all over the floor....not the best design. As I said, we have a diabetic cat who needs 2 shots a day so our lodging is limited in this area so we really couldn't be too picky. Mo did like the fact that the window opened and he could hang out on the heat/ac and look outside. It's not the best place but not the worst place we've stayed in over the years.

  • Stayed: January 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank gigicape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Hartford - Meriden, responded to this reviewResponded January 26, 2016

I appreciate you taking the time to share your experience with us. Please accept our apologies for the billing issues you experienced. To uphold our company’s high standards, I will retrain our front desk staff on our check-in and billing procedures to ensure that your experience is not repeated. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at hme@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.

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Reviewed December 29, 2015 via mobile

We stayed at this hotel twice in December while visiting our family for the holidays. The general manager was, there on site to serve us at check in and throughout our visit. The front desk staff treated us like were at a $300 a night hotel. The rooms are spacious, clean, quiet and a very great value. I highly recommend you stay here with your family!
Roberta

Stayed: December 2015, travelled with family
2  Thank PumpkinFudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Hartford - Meriden, responded to this reviewResponded January 5, 2016

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our exceptional customer service and comfortable accommodations. I’m thrilled that you found our hotel to be a great value! Once more, thank you for posting your review. We look forward to your visits in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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