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“Big, clean room”
Review of Hyatt Place Mystic

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Hyatt Place Mystic
Ranked #3 of 13 Hotels in Mystic
Certificate of Excellence
Reviewed 13 March 2012

This room was a great size. The pics that the hotel posts of the rooms are real.
It was clean and all of the staff were pleasant.

  • Stayed: February 2012, travelled as a couple
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Thank countryperyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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902 - 908 of 1,108 reviews

Reviewed 9 March 2012

I hosted a brial shower tea and picked this hotel, as the location was good- many guests were traveling from out of town and this is right off the highway. I selected from their catering menu the "assorted cookies,fruit and coffee/tea" - I could not believe what they put out for me to serve my guests - the assorted fruit consisted of apples and bananas that had started to turn brown (I expected a fruit platter with fruit cut up and easy to eat) and cookies that were burned. Luckily, I arrived early enough to run to the grocery store to get other food plus I had brought a cake with me. I paid $450 in advance, ($200 was for the room rental and the rest for the food) I notified the manager and was told her I expected a full refund for the food portion. She told me she would refund me $30 only because if "I had come in off the street and wanted coffee service only, the charge is $5.95 per person." I did not just come in off the street, I booked this event 2 months in advance. Plus I had to rent linens as they do not provide those.

  • Stayed: March 2012, travelled with family
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4  Thank mary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

Booked their buisness/conference room for a bridal shower tea - picked this hotel as it is right off the highway, easy for guests to find . I selected from their catering menu assorted cookies, fruit and coffee/tea. I was stunned with what they expected me to serve my guests The fruit consisted of a fruit bowl with apples and bananas (I expected a fruit platter with assorted fruits nicely presented) that were brown and the cookies were burned. Luckily I arrived early enough with time to run to a grocery store to get other food items I could serve and I had a cake. I contacted the mgr informing her I wanted a refund for the food. I paid $450 ($200 room rental and the rest for the food) and was told they would refund me only $30 because "if I had come off the street and asked for coffee service it would be $5.95 per person." I booked this 2 months in advance! In addition, I had to rent my own linens, they do not provide linens and spent almost another $100 in the additional food I had to get.

  • Stayed: March 2012, travelled with family
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1  Thank meme1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2012

Best place to stay in Mystic. We love the cleanliness, decor, breakfast, customer service, convenience, location. We've been coming for over 20 years & won't stay anywhere else.

  • Stayed: February 2012
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1  Thank LorenLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

Stayed at the Hyatt Place in Mystic Seaport and the staff was very friendly and accomidatly. They went above and beyond to ensure we were satisfied with our visit and if we needed anything. The room was very clean and modern. Large rooms with sitting areas and folding out couch.

Offered a good continetal brekafast and even offered a bar until 11pm. And teh drinks were good! Stayed there because of the close proximity to Foxwoods Resort and Casino and they even offer a shuttle to the Casino on Friday and Saturday nights! Great stay overall and will be staying again!

  • Stayed: February 2012, travelled with friends
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Thank beachbum426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

Staff was friendly and helpful. Rooms were large and clean. Breakfast was good.
Nice and quiet at night. Beds were comfortable. No problems. Would stay again.

  • Stayed: February 2012, travelled with friends
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Thank stockpicker_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

I stayed at this hotel a couple of weeks ago and found it to be very well maintained and clean. The rooms are a very nice size which is typical for Hyatt Place properties. The only issue I have with the size of the rooms is the bathroom size which is not proportionate. They need to increase the size of bathrooms in their new properties being built. The only real problem in this hotel is the attitude of some of the staff. The desk and kitchen area staff are a bit standoffish. They could use some lessons in hospitality. A smile and a better attitude would go a long way. I noticed that the cleaning staff was very friendly and polite. This hotel has a pool but it is outdoors. Why someone would build a hotel with a pool outdoors in New England is beyond me but needless to say it is probably only open 3 or 4 months of the year at most. Someone wasn't thinking on this one. Overall this is a good hotel in Mystic and close to its surrounding activities. The casinos are not really too far and the cost of this hotel in winter at least is allot less than staying at the casinos themselves. There is a diner across the street from the hotel. Don't bother with it. The food is not very good and it is overpriced.

Room Tip: Rooms at the back of the hotel face a rock cliff. It is ok if you want peace and quiet but you won...
  • Stayed: February 2012, travelled with family
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Thank Ricksreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Place Mystic

Address: 224 Greenmanville Ave., Mystic, CT 06355-1945 (Formerly AmeriSuites Mystic)
Region: United States > Connecticut > Mystic
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Mystic
#2 Business Hotel in Mystic
#2 Family Hotel in Mystic
Price Range: $150 - $446 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Mystic 3*
Number of rooms: 79
Official Description (provided by the hotel):
Smart hotel on the Connecticut coast with complimentary breakfast A stroll around Mystic You can walk to historic Mystic Seaport and Mystic Aquarium in 10 minutes from this contemporary hotel on the Connecticut shoreline. It's just off the I-95 highway and is a 5-minute taxi ride from Mystic's Amtrak train station, making it ideal for quick break. Beaches and casinos Sun-lovers can drive 20 minutes to the beaches of Misquamicut, which are packed with families and swimmers in summer. Afterwards, you may wish to try your luck at either Mohegan Sun or Foxwoods casinos, both a 25-minute drive inland. Complimentary Breakfast You can fuel up with a free breakfast featuring popular hot breakfast sandwiches and fresh fruit, order a meal from the 24-hour Gallery Menu, or grab a Starbucks coffee and cupcake to go. An outdoor heated pool offers a refreshing summertime dip, and there's a 24-hour fitness center, too. Free WiFi, sofabeds Hyatt Place Mystic has 79 smart, spacious rooms with comfy sofabeds where you can relax and browse the Web with free WiFi. 24-Hour business center with remote printing capabilites also. Mini-fridges and coffeemakers are handy perks, and premium beds along with signature bath needs add a touch of luxury. Shuttle Services Complimentary shuttle services available within 5 miles of the hotel, making getting around a breeze. ... more   less 
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Also Known As:
Hyatt Place Mystic Hotel Mystic
Mystic Hyatt Place
Hyatt Mystic

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