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Savings alert! 21% below average rates

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Reviews (1,655)
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Reviewed April 4, 2018 via mobile

We were in town for a 30th high school reunion. Most of the hotels in the area were booked due to the marathon. Since Omni hotels have a reputation that proceeds them we decided to reserve a room.

Disappointment doesn’t begin to explain how we felt about our stay. The hotel is very out dated and in serious need of a renovation in the rooms. The lobby was astounding however, the rooms missed a huge mark!

Stayed: October 2017, travelled as a couple
Thank Nedaweji D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant F, Manager at Omni New Haven Hotel at Yale, responded to this reviewResponded April 6, 2018

Thank you for taking time to give us feedback and insight into your stay. With regard to the condition of the building, we are seeking a renovation in the near future. Nevertheless, I will document your concerns into your profile, so we may assign a more suitable room on your next stay. Please feel free to contact me via phone or e-mail, if you wish to chat in greater detail.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

The Hotel staff was attentive, organized and promptly resolved issues with a smile. The food at John Davenport's restaurant was outstanding as well as the overall service in all of the food venues. The room was clean and well stocked with amenities. I have traveled extensively throughout the world and have stayed at many 5 star hotels. this hotel deserves 5 stars.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank W6881ECdianak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2018

We were so excited to stay at the Omni. It was a huge disappointment. It's all about the room, and our room was terrible. Dark, dingy, old, scuffed up furnishings, small, holes in the wall, a tv that didn't work well, no "ahhhh" experience whatsoever. Bathroom fine, but too small. Coffee maker hard to find and had to crawl under desk to plug in. Heat was off, the room was freezing when we walked in. I paid for the parking package, but didn't realize that if someone parked it for me I would get hit with a valet parking fee. Just a huge disappointment.

  • Stayed: April 2018, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
1  Thank mariacD4475KU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant F, Manager at Omni New Haven Hotel at Yale, responded to this reviewResponded April 4, 2018

Thank you for giving us detailed insight into your stay. We apologize for the issues in your room, and will work to have them repaired immediately. If there are still outstanding billing concerns, please do not hesitate to contact the Manager on Duty,

-Grant F

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Reviewed April 2, 2018

Comfortable, clean, spacious room. Staff was extremely helpful and attentive. I appreciated that there was enough open floor space to do a workout video in my room. Also appreciated that I could email a document to the front desk and they printed me out copies that I needed to have in hand for my work stuff going on that morning.

  • Stayed: March 2018, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank 585susandb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2018

We love this hotel. It is quaint and beautiful. The service is nice. The restaurant (John Davenport) has great views of the Yale campus. It is close to everything on Yale campus. Great restaurants in the neighborhood. Easy parking in the hotel.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank Jai P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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