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All reviews indoor pool africology spa fantastic hotel room service turn down service large hotel bars and restaurants overlooking the ocean great facilities buffet breakfast tour group south africa restaurant staff across the road only stayed one night rooms are spacious attention to detail
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Reviewed July 1, 2017 via mobile

The room and central lobby are well appointed. The servicing of the room was poor. No daily replacement of amenities unless one asked. Turn down service was missed one night.

Lobby lounge service very slow and staff did not know what teas were available!!

Breakfast service was poor. Unexciting and unsmiling staff. One day there was allegedly no de caffeinated coffee!!! Selection on the buffet was poor - Raddison Bleu down the road, eat your heart out. Quality of fruit not 5* and poor compared to Table Bay in Cape Town - also a Sun hotel. In fact if Table bay is indeed 5*, then this hotel is barely 4*.

Stayed: June 2017, travelled with family
Thank JackGalaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this reviewResponded July 3, 2017

Dear JackGalaun,

Thank you for taking the time to provide us with your valued feedback. We value your business and sincerely regret that the service was not what you expected and deserved. I will be sure to address this issue with the relevant departments.

Please accept our sincere apologies for the inconvenience this may have caused to you during your stay with us. I trust that you will look at this as an isolated incident and that we can welcome you back to our hotel in the near future again.

Kindest Regards,
David T Sekwati
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2017

We had an amazing stay in this hotel, the rooms were clean luxurious and neat. We were fascinated that we could watch youtube from our tv in the room. This hotel is definitely worth its 5 stars and I hope my review will motivate other people to stay in this hotel. Well done to the staff who treated us very friendly and professional.

Room Tip: Amazing views and access to the private pool from floor 1
  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Emile H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this reviewResponded June 13, 2017

Dear Emile H,

We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer.

Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon.

Kindest Regards,
David T Sekwati
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2017

The Boardwalk Hotel is the perfect option for any visitor to Port Elizabeth. We thoroughly enjoyed our stay here, and would love to visit again soon.

The rooms have stunning views of the bay, and are beautifully furnished. There are also plenty of activities within walking distance from the hotel. The Africology Spa is blissful and I would definitely recommend booking a treatment during your stay. Overall, the hotel staff were efficient and friendly. No complaints here!

Dinners in the restaurant were delicious and served promptly. In the mornings, we enjoyed the buffet and a la carte breakfasts in the sunny dining area, followed by a swim in the pool. Perfection!

  • Stayed: December 2016, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank AmyDillonTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this reviewResponded May 28, 2017

Dear AmyCatherineDillon,

We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer.

Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon.

Kindest Regards,
David T Sekwati
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2017

The service was quick and efficient when booking in the hotel, friendly staff. The room was comfortable and "homely", it didn't feel like you couldn't touch anything. The view is beautiful and falling asleep to the sound of the sea is always great. Room service was efficient, but they didn't have some of the "tuck shop" items on the menu. But you can take your own snacks up to you room which is great. The breakfast is devine and so much to choose from.

Room Tip: If you are a smoker, the ground floor rooms open up to the pool area where there are tables and chairs just outside your door with ashtrays
  • Stayed: May 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Anita4428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this reviewResponded May 22, 2017

Dear Anita4428,

We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer.

Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon.

Kindest Regards,
David T Sekwati
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 17, 2017 via mobile

Stayed at the hotel as part of a big corporate booking and was super impressed by the cleanliness of the rooms. Friendly staff from the reception through to housekeeping! Food quality was poor and cold. Recommend a stay for the views and the luxurious rooms!

Stayed: May 2017, travelled on business
Thank Megs v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this reviewResponded May 22, 2017

Dear Megs v,

Thank you for taking the time to provide us with your valued feedback. Your comments have been forwarded to & acknowledged by the relevant management for attention. We do hope to welcome you back soon and that you will find improved services.

Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon.

Kind regards,
David T Sekwati
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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