Similar to some of the other past reviewers, our stay at the hotel this past weekend was also marked with major air conditioner malfunctions.
None of the common areas (lobby, elevator, bar) had working air conditioning and though we were told that the issue was being worked on, even when we checked out on Sunday morning, the air was spotty at best. On one of the hottest weekends of the summer in the northeast, this was totally unacceptable. Our guest room air conditioning was also spotty, and we were afraid to turn it much cooler for fear of losing power of it all together. To me, preparing for a hot weekend and a full/sold out hotel should be part of hotel protocol. We passed an engineer in the elevator who noted that the air conditioners in the hotel are only equipped to handle an outside temperature of 90 degrees, and anything above that shuts them off or causes them to work improperly. I've never heard of something like this, as most people use the air conditioner for HIGH hot temperatures.
We were not offered fans or anything else to compensate for the issue.
In addition, the desk staff seemed totally uninformed about the hotel in general. When asked about the Hilton Honors program, I was told to "call corporate - they could tell you more."
We won't return or recommend this hotel to anyone traveling to the Norwalk/Westport area.
- Official Description (provided by the hotel):
- Start your stay with our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more less
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- Also Known As:
- Doubletree - Norwalk Hotel Norwalk