We were in town for a wedding, so I called almost a year in advance and booked our hotel room. My daughter and I were traveling together. Pauline had emailed 2 days before to confirm when the train would be dropping us off for a pick-up, and I responded immediately to her request. On the day of arrival, we were waiting out in the cold for over 35 minutes. I still called the property and no one picked up. That was a turn off. However, the check-in was fine and we were set up on the 2nd floor right next to the recreation room; very private and nice. We couldn't hear anything except for people right next door to us on their porch. The spa services were very, very good and top knotch quality for both of us. Abigail was a fantastic masseuse! Everything was expensive, but everything is good! We also tried the outside pool (fabulous), the indoor pool (fabulous), and the hot tub (delightful). I also appreciated the bathing suit dryer in the bathroom and the make-up remover towelettes in the ladies bathroom! They really thought of EVERYTHING (even bath tub salts). We were able to get lunch, but when it came time to get dinner - my daughter was told to come down to the restaurant at a certain time - and they turned her away 3 times. Finally the front desk lady, who was new, said, "oh, just order and we'll deliver it to your room." My daughter ordered for us after 3 hours of waiting for a table and they charged us for dinner, tax, the room service charge, and an obscene gratuity charge? Shocking and confusing. When we brought it to their attention the next day, they took the tax off - what? That was not the issue. That being said, the concierge came up and fixed our bath tub immediately when it wouldn't work and the double queen size beds were HEAVENLY. I also loved that the close caption worked because I have hearing issues, and the double queen room was a perfect size. Minor complaints here and there, but otherwise, we really loved our experience and can't wait to go back. I wish they had a quick grab-n-go for snacks, but if you can get into the bar - the food and drinks are great!!!

We needed a weekend getaway, we have stayed here on our boat before and loved the spa and the restaurant.
The hotel room was beautiful, spring for the upgraded room.
A bar Mitzvah during the day was a bit loud and interrupting the serenity of the patio looking over the water... no big deal, daytime.
The restaurant was so busy that we tried twice to sit and eat and they flat out said no, we couldn’t even wait for a table! Luckily we found a bar seat.
The food was top notch.
Someone brought a log for the fire up to our room with wine glasses and that was great. As we were enjoying our wine in the peace and quiet of our room, our room started shaking with noise. Mind you, we were on the third floor. The bumping base continued over the next 3 hours and drove us mad. We couldn’t even go to bed at our usual time.
The fact that we were there solely for a romantic and quiet weekend is why I’m disturbed by this.
My advice: go during the week so the spa isn’t full, the restaurant will seat you, and there are no wedding guests.