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“Excellent customer service and very clean”
Review of Heritage Hotel

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Heritage Hotel
Ranked #1 of 2 Hotels in Southbury
Certificate of Excellence
Vermont
Level 4 Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent customer service and very clean”
Reviewed 18 January 2012

Doing their very best while under renovation. Excellent customer service, room was a bit dated but very clean, new comfortable bed and flat screen tv, good wifi.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank travelingnearandfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritageres, General Manager at Heritage Hotel, responded to this review, 24 January 2012
Thank you for your comments about the excellent service provided by our staff during your recent stay. Our renovations will be completed very soon and we hope to welcome you back so you can enjoy the improvements we are making.
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436 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
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  • French first
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English first
New York
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 9 January 2012

I stayed at the Heritage and loved every minute of it. Its a great place to relax - pool was wonderful.

Room Tip: If you need to get away and dont want to spend much, this is the place to go
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  • Stayed January 2012, travelled as a couple
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    • Location
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Helpful?
Thank Neida H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritageres, General Manager at Heritage Hotel, responded to this review, 24 January 2012
We appreciate your taking the time to let us know how much you enjoyed a relaxing stay with us. We hope to welcome you back soon.
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Long Island
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2012

It was our first time at the Heritage Hotel. We came for New Years Eve, 12/31-1/1, with our two kids, ages 4 & 6. We went snow tubing in Woodbury, about 10 mins away. Kids loved the pool, food was great for dinner and breakfast, very reasonable. The room was big and very clean. We will definitely be coming back.

  • Stayed December 2011, travelled with family
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    • Location
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Helpful?
Thank Yankees28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritageres, General Manager at Heritage Hotel, responded to this review, 2 January 2012
We are glad to see that you enjoyed your New Year's Eve stay with us. You also took advantage of nearby snow tubing and enjoyed our indoor swimming and health club facilities, which is good to know. We appreciate your comments about our food services and look forward to welcoming you back for another visit. Happy New Year!
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tabibit
Level 5 Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 December 2011

We chose this hotel because it is conveniently located and has racquet ball courts and an indoor pool. Staff (front office, restaurant, fitness club) was very friendly and professional. After settling in, we noticed that our room had some issues (water leaking from the ceiling, toilet flush malfunctioning. A front office personnel promptly offered to switch the room. Since we checked in late and the children already asleep, we did not change our room. We were partially compensated for the inconvenience. Fitness Club is clean and functional. Our stay was transient (on the way to MA), and it served its purpose.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank tabibit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritageres, General Manager at Heritage Hotel, responded to this review, 2 January 2012
Thank you for choosing to stay with us and for stating that our staff is very friendly and professional. Thanks also for pointing out the ceiling and toilet issues, which we have addressed and corrected. I was also glad to see that you enjoyed our Health Club facilities. We hope to welcome you back to the Heritage Hotel when you next travel to our area.
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Flushing, New York
1 review
Reviewed 27 December 2011

We were surprise to find the hotel nestled between the trees in a beautiful scenic area. The staff were professional and very helpful in giving information about the Antique Stores and kosher locations, (which needed updated information).The room was large, very clean and neat. The bed linen was bright white and of quality comfort. The view from the window was very relaxing. It was a joy to get away from the noise of New York City for a very short stay and experience the beauty of nature in a wonderful setting.

Beth Bouley and Joe Bouley were extremely helpful in meeting our needs. We plan to return soon for another wonderful break at the Heritage Hotel. We have passed on the information about the hotel to our friends and family members.

Thanks!

Room Tip: Corner rooms are always better.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
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Helpful?
Thank Y P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritageres, General Manager at Heritage Hotel, responded to this review, 29 December 2011
We are very happy that you found us nestled in the Connecticut woods, but still a short drive from New York City. Your comments about our hotel services, the accommodations, and how much you enjoyed your stay are much appreciated. Thank you for being our guest and for sharing your experience with friends and associates.
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Groton, Connecticut, United States
1 review
Reviewed 3 December 2011

Having just returned from a two day vist at your hotel I felt that it was important to let you know that it was just great. Our family had a wedding reception at the hotel this weekend, and we are all just so happy with the way things went. First I would like to thank the entire staff. With only one exception every person that I had any dealings with went above and beyond to make the stay comfortable, and enjoyable. We had alot of people seeking alot of things to make thier stay a fun time, no one was dissapointed.
The food that was served at the reception was outstanding, the servers were all very professional, and friendly. The bartenders at both the hotel bar, and our reception were both fast and friendly, also maintaing a degree of professional service that kept everyone in the party satisfied.
The housekeeping staff did an amazing job for us all, keeping up with needs as they changed, and double checking if the bridesmaids needed anything as our day went along. One call to the desk sent the room service folks to the suite with the needed food for the very large party as they had hair and makeup done.
As a smoker I very much appreciated that when I was outside at night the staff was nearby, and even asked if everything was ok.
Again, above and beyond, and I am very grateful for the help from the staff that helped to make the event a very happy and unforgettable expericene. Well done folks, well done!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Paulette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritageres, General Manager at Heritage Hotel, responded to this review, 14 December 2011
Thank you so much for your very kind words about the attentiveness of our caring and friendly staff. We are all pleased to know that you and your wedding party had "a very happy and unforgettable experience" during your weekend stay with us. On behalf of our entire staff, I thank you once again for writing.
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Miami, Florida
Level 3 Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 November 2011

The Heritage is a fine country hotel in Heritage Village in Southbury, CT. Rooms are clean and adequate. There is a nice indoor (and outdoor) pool and a fine gym. A bar, a restaurant and an arcade round up the hotel amenities. The coffee maker in the room is a nice touch. Bathrooms are small but adequate. We stayed there last weekend for one night. The hotel is very loud, walls paper thin. Stay away from rooms near the elevator.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnk317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heritageres, General Manager at Heritage Hotel, responded to this review, 21 November 2011
We appreciate all the kind words about the cleanliness of our rooms, our recreational facilities, and the quality of our restaurant and bar. We will be sure to keep you away from the elevators during your next stay with us. We hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Hotel

Property: Heritage Hotel
Address: 522 Heritage Rd, Southbury, CT 06488-3866
Region: United States > Connecticut > Southbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Southbury
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury

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