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“Quick Break”

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Hyatt Place Mohegan Sun
Ranked #2 of 4 Hotels in Uncasville
Certificate of Excellence
GreenLeadersBronze level
Hartford
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Quick Break”
Reviewed 26 March 2012

The hotel was clean and comfortable. The staff was friendly. But as a frequent Hyatt consumer, I expected more. There is very little variety in what you can order from the kitchen. The cleaning staff came at three o'clock in the afternoon to make the beds and clean the bathrooms. Small things like that which detract from the experience.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HartfordBigAl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, 27 March 2012
Thank you!
We would like to thank you for taking time to write a review of our property, The Hyatt Place in Uncasville CT. Your feedback is very important to us. We use this information to better serve all of our guests who are traveling with us. We understand that the "details" are exactly what either allows our property to stand out as a first choice or to just blend into background. The concerns about the lack of attention to these details are greatly appreciated and we will do our best to correct this in the future.
We never want anyone who experiences our services to consider them average, we are striving to exceed all expectations. If you would like to speak to me directly about your experience, please contact me. I have added my information below.
Thank you very much for choosing our hotel and we look forward to another opportunity to host you again in the future.
Best Wishes,
Timothy Santos
The Hyatt Place
860-383-1234
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
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English first
Ansonia, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 March 2012

Wanna save some $$$ and still be close to the casinos??? This hotel is nicely furnished, clean and 5 min. away from Mohegan. The staff is friendly, beds are comfy, and unlike other hotels I've been in, there is actually great water pressure for your showers. Big t.v.'s in the room, and nice couches to stretch out on. Put your feet up and relax in this hotel. Will stay again!!!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, 25 March 2012
Hello,
Thank you for the positive review of our hotel and services at the Hyatt Place Uncasville. It was a pleasure to host you and your guests and we look forward to seeing you again soon. As always if there is ever anything that we can assist you with please do not hesitate to contact us. We are more than happy to help!
Best Wishes,
The Hyatt PLcae
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Newtown, CT
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 March 2012

My wife and I stayed here in March of 2012 for a few days. We wanted a place to stay that was not as hectic as the casino hotels in the area. The Hyatt Place was just what we were looking for. It was very clean and quiet. A perfect hotel for a relaxing getaway. We checked in with no problems. Our room was spacious and very clean. Everything looked new. There was a sitting area with a couch and a desk where you can work. There was free Wi-Fi and a mini refrigerator. The TV was a big flat screen that was better than the one I have a home. They provide a free continental breakfast each morning. All I can say is that I definitely would stay here again!!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank tcote01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, 19 March 2012
Hello!
Thank you for taking time to review our Hotel on Trip Advisor. We welcome each of our guests feedback and take your comments to heart during our daily staff meetings. Again thank you for Choosing the Hyatt Place Uncasville. We are more than happy to be of service to you and your guests.
Best Wishes,
The Hyatt Place Uncasville.
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Concord, MA
Level Contributor
151 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 March 2012

We stayed at the Hyatt Place for the Drop Kick Murphy's concert at Mohegan. The room was spacious, bed was very comfortable and the staff was completely customer-focused. The manager and her team did a great job. I'd recommend this location to anyone staying at Mohegan--more affordable and an easy free shuttle ride or $10 cab fare to the casino. It was pricey for the time of year, but I'm sure the hotel was taking advantage of the concert crowd.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank m4squad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, 19 March 2012
Hello,
Thank you for taking time to review our property on Trip Advisor. We are very happy to see that you enjoyed your last stay with us and hope that we will have another opportunity to host you again in the future. If we can ever be of service to you or your guests please do not hesitate to call on us. We are always ready to assist you.
Best Wishes,
The Hyatt Place Uncasville.
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Massapequa Park, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 March 2012

Stayed here for 2 nights for a soccer clinic at Mohegan sun and paid $99 a night with breakfast. Only let down was the free continental breakfast, not much selection and no hot items. I did buy French toast for $7 and it was pretty good. Rooms were nice, big tv, and location was perfect, a few mins from casino.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mdg28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, 8 March 2012
Hello,
Thank you for writing a review of our Hotel, the Hyatt Place in Uncasville. We truly appreciate the feedback that we receive from all of our guests and use that information to better accommodate our future guests. You had mentioned breakfast options in your review; I would like to let you know that all Hyatt Place Hotels are going through a new breakfast upgrade! This will include hot breakfast sandwiches, Waffles, and pancakes. All of these items will be provided at no charge to our guests. I hope that if you find yourself travel again soon you will consider Hyatt Place. We are more than happy to be of service to you!
Best Wishes,
The Hyatt Place.
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East Providence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 March 2012

Spent the weekend with my brothers at the Casino and this place had the best rate around. However, being a Hyatt we thought we would have a great experience as we have in other Hyatts, but not this time. We waited for about 15 minutes for someone to just recognize us. We did have reservations but still wiaited. The place seemed understaffed and the staff that was working didn't seem interested to help. We waited to check in,we waited to purchase a drink, we waited for a Starbucks drinks (which was awful) and waited in line for a poor breakfast offering. The place was mobbed on Sunday morning, and noticed only one person taking care of refilling fruit and breads and such. I really didn't expect this from a Hyatt. The only poisitive thing I can say is that the rooms were clean and the housekeeper we encountered was cordial and friendly. As a side to note to management...we came back to the hotel around 230 Sunday am and absolutely nobody at the desk...with several people milling around. As a business owner I would certainly look at retraining your help. Indifference all around.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Thornycole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, 5 March 2012
Hello
Thank you for taking time to write a review of our property on Trip Advisor. Please allow me to apologize to you for anything that made your stay less than satisfying. Your concerns are taken very seriously and we will continue to work towards our goal of 100% guest satisfaction. If you would like to speak with me directly please do not hesitate to call. I am the General Manager of the Hyatt Place Uncasville and can be reached at 860-383-1234. Again thank you for your candid remarks about your experiences, we truly hope you will try us again if traveling into our area.
Respectfully,
Timothy Santos
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Massachusetts
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 March 2012

My husband and I took a few nights to go down to Mohegan Sun Casino to play and to see Blake Shelton. This was our first time staying here.
From the minute you walked in the door, the atmosphere was friendly. There was a very short wait at the reservation desk, but they acknowledged you and worked quickly.
There were people sitting in the lobby just chatting and having a couple of drinks, felt like a very warm and inviting atmosphere.
Breakfast was pretty good for a continental breakfast....bagels, english muffins, cereal, oatmeal, coffee and a variety of teas. There was a wait on Sunday as it was packed, but not too bad.
Everyone who worked there was friendly and always looked you in the eye with a good morning or a good afternoon, etc. They were constantly cleaning.
One thing that impressed me was the shower. Usually when away from home the showers are small with not very good water pressure. This was a full size shower (no tub), with a rain shower head. Had plenty of hot water and great pressure.
I would not hesitate to go here again!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank loanlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timothy S, General Manager at Hyatt Place Mohegan Sun, responded to this review, 4 March 2012
Thank you!
Thank you for taking time to write a review of our property, we truly appreciate our guest’s feedback. I will be sure to pass along this review to our associates as we are always pleased to share a success story! We hope to see you soon.
Best wishes,
The Hyatt Place.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Mohegan Sun

Property: Hyatt Place Mohegan Sun
Address: 2049 Norwich New London Tpke, Uncasville, CT 06382-1330
Phone Number:
Region: United States > Connecticut > Mystic Country > Uncasville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Uncasville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Mohegan Sun 3*
Number of rooms: 176
Reservation Options:
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Also Known As:
Hyatt Place Uncasville Hotel Uncasville

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