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“4 star experience”

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Sheraton Wilmington South
Ranked #1 of 12 Hotels in New Castle
GreenLeadersGold level
Reviewed 28 April 2012 via mobile

This hotel is truly 4 stars! Love everything from the spacious suites, lounge, restaurant, the business center (or link as they say), HUGE gym with top of the line equipment, pool/got rub...I could go on and on. It was all capped off by the incredible customer service. The sales team is also remarkable.

  • Stayed: April 2012
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Thank Claude R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy C, General Manager at Sheraton Wilmington South, responded to this reviewResponded 7 May 2012

Dear "Claude R",
Thank you for sharing your feedback with us. We appreciate you noticed some of the great amenities we have to offer. Of course our greatest amenity is our staff and I am glad you noticed!
Jeremy C.

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350 - 356 of 368 reviews

Reviewed 26 April 2012

My wife and I were in town visiting friends, we decided to stay at at the closest SPG properties. The hotel is great, the rooms are huge and the beds are comfortable. We stayed in the Junior suite, it was amazing. Would definitely stay there again if I am in the area. Did not wake up early enough to have breakfast, so cant comment about it.

  • Stayed: April 2012, travelled as a couple
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Thank mehtap3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy C, General Manager at Sheraton Wilmington South, responded to this reviewResponded 7 May 2012

Dear "mehtap3",
Thank you for choosing to stay with us. As a member of the Starwood family, the Sheraton brand participates in the SPG program as you mentioned. You can either earn points on your stay or redeem points for your stay. I am glad you enjoyed one of our 80 Junior Suites which have approximately 415 square feet of space. Our 60 Deluxe Suties are even more spacious with approximately 675 square feet of space. Next time you will have to get up early enough to enjoy a delicious breakfast in the Wilmington Grille!
Jeremy C.

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Reviewed 22 April 2012

Can I say this is a GREAT HOTEL...Right next to 95. From the time I checked in the front desk staff treated and welcomed me perfect. They explained all the amenities around the hotel to the "T". Next the room/bathroom was clean and comfortable. Bed was so comfortable that I wanted to sleep right away but I had to go back to work. I missed the food/breakfast service but from what I saw the food was great. Pool area was nice/big and clean also had room for the handicap. Had express checkout( Thats always a plus). Will definitely be back for business or pleasure

  • Stayed: April 2012, travelled on business
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Thank Cruzin_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy C, General Manager at Sheraton Wilmington South, responded to this reviewResponded 7 May 2012

Dear "Cruzin_Travels",
Thank you for the compliments. We love that you enjoyed your stay with us. As you mentioned we are conveniently located adjacent 95. Can't wait to have you come back again!
Jeremy C.

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Reviewed 21 April 2012

I was impressed with this Sheraton. It felt more like a Westin experience. The rates seemed high to me, but the reason for those rates are because this really is more like a "4 star Sheraton." The lobby area is beautiful. The rooms, many of them suites, are tastefully decorated and comfortable.

There were some disappointments for a newly designed hotel. First, the hotel went cheap with HVAC and installed cheap 2.5 star hotel style window units. It was awful and sounded like a jet engine. At the very least, the suites should have the central style unit. The parlor only had a fan in the wall between the two rooms. This resulted in very uneven climate, with the parlor being much warmer. The bathroom was standard Sheraton. However, while hot, the shower flow was obnoxiously weak. The tub itself and shower head were cheap. The refrigerator and microwave was convenient. The bed is not the Sheraton bed I love, but something else (temperpedic?). It was awful, and I hope this hotel gets the regular Sheraton mattresses sometime in the future.

The club lounge was nice. It is two stories and very open. The asian appetizers for free were the same things off the menu. There is an expensive automatic coffee/espresso/cappuccino etc machine which was nice. Everything was clean and presented perfectly. The breakfast was the usual free club lounge breakfast. It was fine and a great value.

The restaurant here is easily on par with the Westins I've eaten at. I was very impressed with my food. Debbie is also a wonderful bartender and great to talk with. The restaurant was priced appropriately for the quality. I would consider going there just to eat and drink. (and say hi to Debbie)

Location wise, it is off the turnpike but you can't access it directly off the turnpike. I didn't look at directions soon enough because I've seen it from the turnpike and thought I'd be fine. Please be careful with directions if you don't know for sure. There is nothing immediately nearby to do. It is an easy 15 minute drive from University of Delaware.

Despite the flaws, overall this feels closer to a 4 star hotel than a 3.5 and I feel it is highly recommendable. The staff were excellent, the restaurant/bar was stellar, and the rooms were nice. I look forward to returning.

  • Stayed: April 2012, travelled on business
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Thank csj81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy C, General Manager at Sheraton Wilmington South, responded to this reviewResponded 24 April 2012

Dear "csj81",
Thank you for your feedback from your recent stay. I agree with you that we feel more like a Westin than a Sheraton. The open atrium lobby is a unique design that is not seen frequently. I am glad you were able to enjoy the Sheraton Club. The continental breakfast and evening hors d'oeuvres are just a few of the amazing benefits available for a small premium or if you are a Platinum SPG guest. I am glad you were able to make a connection with Debbie in the Atrium Lounge. We feel it is a great place to meet for happy hour or dinner any day of the week.
I also appreciate your feedback for improvement. From your description it sounds like you stayed in one of our Junior Suites. We also have 60 Deluxe Suites which have a separate HVAC unit in both the bedroom and living room. This might allow for a more even climate split as you mentioned. As for the pressure in the shower, we do offer the Sheraton showerhead which meets the Brand's desire to lead the industry in environmental sustainability practices. I am sorry if this did not meet your needs. We also offer the Sheraton Sweet Sleeper Mattress. Take a peak under the sheets on your next trip to Delaware.
I agree with your feedback on the directions. It is important to take a look at our website and have handy prior to driving. I am having difficulty getting signage on 95 to direct you here. We are adjacent 95 at exit 5A.
Thank you again for your feedback and your postive comments on our staff. It is very important that we exceed your expectations when staying with us. Hopefully we will see you again soon!
Jeremy C.

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Reviewed 16 April 2012

comfortable beds, friendly staff, good restaurant makes for a comfortable stay.

  • Stayed: April 2012, travelled on business
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Thank Heartforu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy C, General Manager at Sheraton Wilmington South, responded to this reviewResponded 24 April 2012

Dear "csj81",
Thank you for your feedback from your recent stay. I am glad you had a "comfortable stay". Our team works diligently to create an environment for guests to relax. Hopefully we will see you again soon!
Jeremy C.

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Reviewed 11 April 2012

It's not often that a hotel has such incredible staff that serve with such kindness and concern. I arrived at the hospital with my 92 year old father who was very ill. Not only was the staff helpful, but they did everything they could to accommodate us. I could not have asked for better treatment. The handicap room they gave us was exactly what we needed. The room was extremely clean and comfortable. I highly recommend this hotel and know that in the future I will stay at the Sheraton Wilmington South. GREAT SERVICE - GREAT STAFF!!!!!

  • Stayed: April 2012, travelled with family
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1  Thank sara w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy C, General Manager at Sheraton Wilmington South, responded to this reviewResponded 17 April 2012

Dear "sara w.",
Thank you for sharing your feedback from your recent stay with us. It is exciting to hear the team exceeded your expectations. I am sorry to hear your father was ill, but hope that we made him feel as comfortable as we could. We would love to welcome you and your father back again (hopefully under less stressful circumstances).
Warm regards,

Jeremy C.

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Reviewed 23 March 2012

If you are a gold spg memeber dont expect any special treatment. When asking management if i could get a club floor they stated that it is against spg policy to give gold members club floors. This is hard to believe since i have been put on club floors at 10 other spg hotels? I will not be staying there again.
This may sound minut but traveling 4-5 days a week you appreciate the little things.

  • Stayed: March 2012
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Thank wannaupgrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy C, General Manager at Sheraton Wilmington South, responded to this reviewResponded 26 March 2012

Dear "wannaupgrade",
Thank you for sharing your feedback from your recent stay with us. I also appreciate your loyalty to Starwood as an SPG Gold member. I hope you are aware of some of the enhanced benefits that are available to Gold members such as a welcome gift or the ability to earn lifetime Gold Status. I apologize if we did not exceed your expectations, however the club lounge is only available as a benefit to our Platinum members or if you choose to pay for a club level room. I would welcome the opportunity to serve your lodging needs again in the future if in the area.

Jeremy C.

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Additional Information about Sheraton Wilmington South

Address: 365 Airport Rd, New Castle, DE 19720-1007
Phone Number:
Region: United States > Delaware > New Castle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in New Castle
Price Range: $132 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Wilmington South 4*
Number of rooms: 192
Official Description (provided by the hotel):
Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace. ... more   less 
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