As you drive up to the Boca Raton Resort and Club, the resort is full of promise. Beautiful grounds, a magnificent edifice, an abundance of friendly, attentive staff. Check-in was pleasant even though our room was not ready (we were early); they took our bags and promised to call when the room was ready… and, they did call, about an hour later… which was impressive.
The common areas are also very attractive and full of potential. However, once we left the main common areas, things started to look different. Stains in the hallway carpeting… narrow staircases… old banisters… an unattractive “service area” (across from our room) with a door that remained open throughout our stay. The room was smaller than expected with a small flat screen tv (only one premium channel). A great walk-in closet with shelves, drawers and a safe. The bed was comfortable and there were extra pillows in the closet. However, the bathroom was small, with cheap counter tops, peeling ceiling paint and “varying” water temperatures in the shower. The outside balcony was also plagued with peeling paint and “unmatched” furniture.
After check-in, we headed for the (rather small) pool, which was crowded. We found a couple chairs and just as we settled in, they came over and told us they were clearing the pool for a private function. We gathered up our things and took the water taxi over to the beach club. The boat ride was great but upon landing, we had a somewhat circuitous route (climbing up and down stairs) to the pool. This pool was much larger but still crowded. Service, however, was excellent with lots of staff asking for food and drink orders.
Finally, there is the issue of ancillary costs. Overnight parking was $26/nt. (Boca is not exactly an area where parking is at a premium) There is a resort fee of $20 per room per night, though what it covers is questionable as there is a notice that you should still “feel free to tip housekeeping and valet”… and they still charge to use facilities such as tennis courts. If they want to charge an extra $20 per night, then be honest enough to add it to the room rate; otherwise, it feels like a “con.”
Bottom line… the hotel is “okay” if you lower your expectations.
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- Also Known As:
- Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
- The Waldorf Astoria Collection
- Boca Raton Resort, A Waldorf Astoria Resort Florida