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“needs improvement!”

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SpringHill Suites Boca Raton
Ranked #16 of 27 Hotels in Boca Raton
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 1 May 2012

This was probably our 5th stay here in 3 years. We will likely not return,
We like the location and it is well priced for the area, but the place is certainly in need of work.
First impressions will tell you that the place is just NOT CLEAN!
The tiles and grout are very dirty and the place is not well vacuumed nor dusted.
The elevator walls look like they have not been cleaned in years. The keyboards on the computers in the business center are filthy , as is the gym equipment.
The rooms are comfortably sized although, they too are not adequately cleaned.
The kind rooms have a single TV that can not be seen from the bed. This is a major no-no in a hotel.
The staff is courteous and helpful and the breakfast is adequate.

  • Stayed: April 2012, travelled as a couple
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Thank flipusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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284 - 290 of 393 reviews

Reviewed 10 April 2012

We stayed here on a recommendation that Springhill had nice Rooms. LOL
We stayed here for 3 nights and did not realized our room came with pets. I had dropped the remote on the floor on the side of the bed. My fiancee went to pick it up and there were Palmetto Bugs (Cockroaches on steroids) under the bed. We immediately called down stairs and they did move us. The internet wifi and connected was horrible. Even went down to the business center it was very poor internet service. I notice there was alway a cart out side our room with extermination every day! Kids where very loud. Elevators were creepy. Breakfast was eh. I have had better. We did realize this was not a four star hotel but this was the worst ever. Never will stay here again. Very surprising for a Marriott.

Beds were so soft we woke up with back aches every day. Wow I never have been on vacation and had to see a doctor afterwards!

The hotel staff was very nice but, told us "nothing they can do." I said we can do something and not ever stay here again!

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  • Stayed: April 2012, travelled as a couple
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3  Thank tobiz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WashDCHotels, General Manager at SpringHill Suites Boca Raton, responded to this reviewResponded 8 May 2012

Dear tobiz2,

Thank you for taking the time to review our hotel. I am grateful that once you were moved to a different room, there were no surprises! Your feedback is definitely critical to our continued efforts to meet and exceed all our guests’ expectations while staying at our hotel. On behalf of the hotel staff, I am sorry for the issues you experienced –I would like to assure you that the issue was followed up with and addressed immediately.

We hope that you would be willing to give us a second chance to prove to you that we can do it right and provide our guests with an excellent experience.

Sincerely,
John Barone General Manager SpringHill Suites Boca Raton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2012

Stayed on night at the SpringHill Suites with our teen and tween-agers. Staff was friendly and breakfast was fine. My gals always like waffle makers so that's a plus.

  • Stayed: March 2012, travelled with family
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Thank clbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2012

The rooms are typical for the era it was built in. they are dated and small but adequate. Staff is helpful and the breakfast very good.

  • Stayed: March 2012, travelled as a couple
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Thank Arvid O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

Stayed 3 nights visiting family. Room was a bit small for three people but we managed fine. had a small refrigerator, microwave and bar sink. Sofa bed wasn't too bad. Bathroom was adequate. Pool area very nice. No hassle with pool towels. Breakfast was very good for this sort of place. I should say excellent. Cookies in the afternoon were a nice touch.
Staff was very service minded and accommodating.
Business center was perfect to print boarding passes. Gym was small but also reasonably good equipment for what we wanted.
Property next to the RR and to I-95 but heard nothing in the room.
Didn't really love that a sports group was there for a couple of days but could have been much worse.
Property very easy access and had a nice walking trail "El Rio".
Would recommend; nice family place.

  • Stayed: February 2012, travelled with family
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Thank Sheg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2012

Was on the road again for business and stayed at this lovely hotel and very much enjoyed the room, comfortable bed, amenities, and location. I would definitely stay here again.

  • Stayed: January 2012, travelled on business
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1  Thank Gwopilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2012

Rooms are small and dated but clean. Property could use remodeling. Breakfast was good. Business center had 3 computers. Internet was a bit slow but still adequate for working. Rates were high, but rates at other hotels in the area were all inflated.

  • Stayed: January 2012
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Thank Abrndale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Boca Raton

Address: 5130 NW 8th Ave, Boca Raton, FL 33487-8238
Phone Number:
Region: United States > Florida > Boca Raton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Boca Raton
#6 Romantic Hotel in Boca Raton
#9 Family Hotel in Boca Raton
Price Range: $149 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Boca Raton 3*
Number of rooms: 146
Official Description (provided by the hotel):
The SpringHill Suites Boca Raton is the ideal hotel for business, family vacations, or romantic getaways. Located in Boca Raton, Florida, the SpringHill Suites is within minutes of several local businesses and championship golf courses like Broken Sound Golf Course. You will be sure to enjoy outstanding service and amenities at the SpringHill Suites Boca Raton. Our suites are 25% larger than the traditional hotel room giving you space to relax and enjoy your trip. Other amenities for you to enjoy include an outdoor pool, Free Wifi, Complimentary Hot Breakfast, and 24 Hour Fitness Center. ... more   less 
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Also Known As:
Springhill Suites Boca Raton Hotel Boca Raton
Boca Raton Springhill Suites
SpringHill Suites Boca Raton Florida

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