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Reviewed February 11, 2018

The rooms were disgusting. The bedding was torn, the odor was horrendous. I would never stay here again. The lobby and restaurant were fine, but to sleep here for 3 nights was a nightmare. Unfortunately, I did not have choice.

  • Stayed: February 2018, travelled on business
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Review collected in partnership with Embassy Suites Hotels
Thank H1884FHscottm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manny O, General Manager at Embassy Suites by Hilton Boca Raton, responded to this reviewResponded February 12, 2018

Thank you for taking the time to write this review and please accept my sincere apologies that we were not able to provide you with a rewarding experience during your recent stay at out hotel.
It is through comments like yours that will help us improved our guest experience and I want you to know and I want to know we are currently taking steps to “Make It right” by freshening our guests rooms and replacing all of our living room sofas to a more modern look and replacing many of our room carpets.
Again, thank you for taking the time to share your experience during your recent stay and we hope to have the opportunity to welcome you back when you next return to the Boca area.

At Your Service,

Manny O'Neill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 9, 2018

From the moment you enter the renovated lobby, the friendly staff will make your visit as pleasant as possible. First impressions were good - HUGE common area to check your mail, hang with friends, or have a drink at the bar. The walk to the elevators is long so if you have lots of luggage, grab a cart. The common walkways on the upper floors make the hotel look old but we understand this is a renovated property. The bathroom in the guest room is large with a long countertop to hold lots of toiletries. There are many extra towels which is always appreciated so you don’t have to call the front desk. But the bathroom ceiling “moves” when the door opens because it’s made of panels. Ugh. The room is nice with two sections - great for families or working. I would return but I do think they need to keep up with the improvements because the staff and general “bones” of the hotel are great.

Stayed: February 2018, travelled as a couple
Thank sheilal921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manny O, General Manager at Embassy Suites by Hilton Boca Raton, responded to this reviewResponded February 10, 2018

Thank you for taking the time to write this review and as you have suggested, we are schedule to make more improvements to our guests rooms this summer, that include the replacement of our current Televisions to 50” LG Televisions, replacing our guest room shears, bed skirts and room phones.
In addition we will be replacing our guest washing machines and dryers to a more current models.
I would also like to thank you for your kind words concerning our “Great Staff” and your endorsement by noting you will return to our hotel, as I know you have the option of choosing to stay at any of the fine hotels in the Boca area.
We look forward to your return so we can provide you with another rewarding stay.
Happy Valentine’s Day.

At Your Service,

Manny O'Neill
General Manager

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Reviewed February 6, 2018

while not near the water it was convenient to shopping, dining and fun stuff in the South Florida area. Hotel parking lot was full each night so I assume the hotel was a big hit. I would stay there again when back in Florida

  • Stayed: February 2018, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank howardr530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manny O, General Manager at Embassy Suites by Hilton Boca Raton, responded to this reviewResponded February 8, 2018

Thank you for this short and kind review and for noting that when you next return to the Boca area that you would stay with us.
Again, thank you for your kind review and we look forward to welcoming you back when your travels brings you back to the area.

At Your Service,

Manny O'Neill
General Manager

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Reviewed February 4, 2018

Loved our stay: complimentary breakfasts, warmed pool, fun jacuzzi/spa. Close proximity to various restaurants, Butterfly World, and other activities. It was a great mini-vacation for our family! Thank you.

  • Stayed: January 2018, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank Valerie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manny O, General Manager at Embassy Suites by Hilton Boca Raton, responded to this reviewResponded February 5, 2018

Thank you for this lovely review and I was happy to read that you and your family enjoyed a mini-vacation and took advantage of a few of our hotel amentities .
We look forward to welcome you and your family on your next mini-vacation, when you next return to the Boca area.

At Your Service,

Manny O'Neill
General Manager

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Reviewed January 30, 2018

Had a great stay at the Embassy Suites in Boca Raton. Staff was amazing. Food was great. Room was very clean and had no issues. Location was great. Good eats close to hotel. Highly recommended for your stay in Boca.

  • Stayed: January 2018, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Todd G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manny O, General Manager at Embassy Suites by Hilton Boca Raton, responded to this reviewResponded February 1, 2018

Thank you for this kind review and I was please to read that we were able to provide you with a great experience.
In-addition thank you for recommending our hotel, as I know you have the option of staying at any of the fine hotels in the Boca area.
We look forwards to welcoming you back when you next return to the Boca area and providing you with another great experience.

At Your Service,

Manny O'Neill
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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