My family and I have been visiting Summer Bay for the past 8 years. The service was the worst that we have ever experienced. We checked in on Saturday March 17, with our 2 small grandchildren, and had to wait in line for over 25 minutes. There was only one desk clerk on duty. The manager was in the back office, continued to open the door and peek out, but never helped. Awful!
When we got to the condo, the kitchen floor was filthy, the dishwasher leaked and there was no coffee pot. The worst part was the plug socket in our grandkid’s bedroom was literally hanging out of the wall with the wires completely exposed. I took a picture of this and posted it.
While we still enjoy Summer Bay and its amenities, the management really needs to get it together. There was no attention to detail. Too bad, because it used to be an A+ resort.More
- Free Wifi
- Free Parking