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“Didn't get to stay....”

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DoubleTree by Hilton Hotel Cocoa Beach Oceanfront
Ranked #7 of 31 Hotels in Cocoa Beach
Certificate of Excellence
Jenks, Oklahoma
Level 6 Contributor
130 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
“Didn't get to stay....”
Reviewed 30 October 2011

Not sure if this review should even count because we actually didn't get to stay here.....
We left our hometown at 4am to travel to Cocoa Beach with our 2 kids. We flew and got to the property around 1pm and we were exhausted and ready to relax on the beach. When we pulled up we saw big restoration vehicles...(I knew a storm had come through a week prior because I had called asking to see if we could book another room for a friend. We were told no because rooms were taken out of service because of water damage...I asked if our reservation was ok or if I should even bother staying here and was told, your reservation and room are fine...do not worry....so we didn't)
Anyway....when we walked in we were told the hotel had been shut down and they had been trying to get in contact with us. (which is odd because we had no missed calls and no voice messages). We are Diamond HHonors members and shocked to know they didn't try harder to get in touch with us.
We booked the Hilton down the street and off we went.
Just wish the communication would have been better. We aren't mad the hotel was forced to close...just disappointed we had to find out after a long day of travel and had to scramble to find another room last minute.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Heard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cgalzerano, General Manager at DoubleTree by Hilton Hotel Cocoa Beach Oceanfront, responded to this review, 13 November 2011
Dear Heard,

I'm so sorry we were not able to accomdate your stay with us. Our hotel sustained water damage as a result of a "no-name storm" that came through our area October 7 & 8. Fortunately, we are now in the process of renovating the hotel and anticipate re-opening in January 2012.

While we regret having to relocate so many guests to other area hotels, we are excited about re-opening a newly renovated hotel, with new carpet, furniture, fresh paint throughout, and brand new state of the art fitness center equipment.

I do hope you will try us again in the new year!

Sincerely,

Christy Galzerano
General Manager
cgalzerano@shinc.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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usa
Level 4 Contributor
22 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 October 2011

I got there right after a tropical storm subsided. Evidiently there was alot of water damge due to the amount of dehumidifiers and workers present You would not have known it though had it not been for that the staff was fantastic, Nicole the front desk supervisor, a blonde at night at the desk (Gina maybe) and another brunette in the morning made y stay very enjoyable. Everthing I asked it was of course, or I will take care of that. My room was nice and well appointed and clean and crisp The bathroom needed some work done to the wallpaper and tub but was also clean and more than adequete I happened upon this hotel after a major weather disaster and if they were this good then I could only imagine how great they are when not faced with such adversity I will stay again, you can count on it

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hilsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 5 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 October 2011

After reading reviews we were excited about this property being directly on the beach so we booked a beachfront balcony room...unfortunately, what we got was a view of 4 huge A/C units on a roof 2 stories below that made so much noise we couldn't use our balcony at all.

I should start by saying that the management did follow up with us, took into consideration our complaint by adjusting our rate and assured us that they were trying to remedy the view and noise, but because it effected our stay (we had booked 2 nights and left after one) and will effect others until they fix the issue, I felt like I should warn others...my first negative review on TA by the way.

We realized immediately when we checked in that the noise was too loud to use our balcony (when you open the door we just heard the roar of a/c units, no waves, felt like we were in an industrial warehouse instead of at the beach) and I went to the front desk to change rooms. They said they couldn't move us but would put us on a list to be moved the next day. I was the 3rd on the list with 2 others who had complained of the same issue. He really spoiled the evening...we had traveled far and just wanted to hang on our balcony and have a beer and listen to waves, but no go...

The next morning we did enjoy a long walk on the beach which is fairly private and nice. The rooms were nice and the beds VERY comfortable. The staff was attentive during our stay and management followed up after the fact...for this reason, I felt like a 2 star rating was in order. If you don't care about beachfront or book a room away from "A/C central", on the West side of the hotel, then this hotel is probably a 3 or 4 rating.

We had gone to Cocoa Beach for a balcony beachfront room, so we decided to leave after 1 night and find other accommodations. Thanks to management for following up on our stay and listening to our feedback.

Room Tip: West and North side rooms are quieter, away from a/c units on the rooftop of the South 2 story build...
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank riverrat2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boynton Beach, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 October 2011

just wanted to say that i stay at this hotel for business frequently, it is a great place to hold business meetings and a great place for pleasure ! the staff, from the front desk to the housekeeping staff and everyone in between are exceptional !

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bvick1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2011

We were skeptical about planning a wedding long distance, relying only on a Wedding Coordinator. We were pleasantly surprised on how efficiently everything came together without being face to face to anyone to make our daughters wedding an amazing day. Our Wedding Coordinator, Amy, took the "bull by the horns" and coordinated everyone that needed to be involved to make this a day to remember. Thank you Amy! I would recommend that anyone having a function in Cocoa Beach to have you coordinate the event!

Mike and Debbie
Albany, NY

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kissimmee, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 September 2011

Husband and I booked this hotel for 1 night for our anniversary and found out this hotel had a few surprises. We checked in to our room (on the 2nd floor) and found 1 live palmetto bug (water bug for those of us from up north) running around and then another dead palmetto bug on the other side of the room. The hallways smell musty. And, to top it off, housekeeping arrives at 830am while we are still sleeping. After housekeeping knocks a few times and we yell "hold on" she proceeds with opening the door. Good thing I put the latch on the door. When you drive through parking lot make sure you drive your 4x4/truck because the potholes are unavoidable.
Next time we're staying at the Hilton down the street.

Room Tip: Make sure to request oceanfront
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 5 Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 September 2011

This hotel restaurant offers a variety of great tasting breakfasts and outstanding omelets at a reasonable cost. There is absolutely no reason to leave this property before hitting the beach. Chair and umbrella rental is arranged via Kim in the beach shop opposite the lobby elevators. A warning to guys, I had to forcibly remove my wife from this shop because they share a similar flair for fashion. I would welcome any opportunity to return to this hotel.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MeisterSr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Cocoa Beach Oceanfront

Property: DoubleTree by Hilton Hotel Cocoa Beach Oceanfront
Address: 2080 N Atlantic Ave, Cocoa Beach, FL 32931-3333
Phone Number:
Region: United States > Florida > Brevard County > Cocoa Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cocoa Beach
#7 On the Beach Hotel in Cocoa Beach
#10 Romantic Hotel in Cocoa Beach
#11 Family Hotel in Cocoa Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel Cocoa Beach Oceanfront 3*
Number of rooms: 148
Official Description (provided by the hotel):
Conveniently located along the Atlantic Ocean in the heart of Florida's Space Coast, the Doubletree by Hilton Cocoa Beach Oceanfront hotel provides guests with upgraded guest rooms, modern amenities and a close proximity to the area's leading attractions. Featuring private balconies with ocean views, refrigerators and microwaves in every room, complimentary Wi-Fi, heated pool, on-site oceanfront dining at 3 Wishes Oceanfront Restaurant and Lounge, a 24-hour business center and private beach access, this affordable hotel offers an opportunity to experience both convenience and quality while staying in Cocoa Beach. Guests can also take advantage of 10,000 square feet of meeting space ideal for weddings, conferences, meetings and other social events, large or small. With its close proximity to Kennedy Space Center, Patrick Air Force Base, Cocoa Beach Pier, Ron Jon's Surf Shop, Port Canaveral and more, the Doubletree by Hilton Hotel Cocoa Beach Oceanfront provides a convenient location to a variety of attractions and popular things to do. ... more   less 
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Also Known As:
Doubletree Cocoa Beach
Cocoa Beach Oceanfront
Cocoa Beach Doubletree
DoubleTree By Hilton Hotel Cocoa Beach Oceanfront Florida

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