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“Customer Service Defined”

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Hampton Inn Orlando - Maingate South
Ranked #3 of 14 Hotels in Davenport
Certificate of Excellence
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Customer Service Defined”
Reviewed 6 April 2012

The hotel owner/manager Hament Naik is the definition of customer service and this sets the tone for his staff. Stayed approximately 30 days on a business trip and found the room and bed to be comfortable. Internet connectivity acceptable and TV selection to be ample. The staff was very attentative and accomodating. Requests are answer promply and courteously. Hotel, rooms and breakfast area are kept clean and organized.

A lot of families chose the hotel to visit the many attactions nearby and this did not cause any inconvences with noise or congestion.

Room Tip: Contact Mr Naik for special request.
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemant n, General Manager at Hampton Inn Orlando - Maingate South, responded to this review, 8 September 2013
Thank you for the wonderful response. Our Hampton family strives to make every guests' stay as comfortable as possible. I am so glad to hear that you had a wonderful stay. We enjoyed having you here and look forward to you coming back to visit us.
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591 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Fairfax, Virginia
1 review
Reviewed 6 April 2012

We are very pleased with our stay at the hotel. Even though is is only rated 2.5 stars, we believe it is equivalent to a 4-star hotel. The service is great; as soon as we checked into our room, we got a courtesy call from the front desk staff to make sure that everything was fine. The hotel is very clean, the service was great. Compared to other hotels in the Orlando area, which are in general old and run down, this hotel does stand out in terms of value and quality. Besides, it is only about 6 miles south of Disney areas.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Phuong H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemant n, General Manager at Hampton Inn Orlando - Maingate South, responded to this review, 8 September 2013
Thank you for the wonderful response. I will pass your kind words on to the staff. They are the "shining stars" we have at this property. Our Hampton family strives to make every guests' stay as comfortable as possible. I am so glad to hear that you had a wonderful stay. We enjoyed having you here and look forward to you coming back to visit us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mankato
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 April 2012

We returned for a week after staying here last year. We will DEFINATELY stay here again next time. This place is really great and an unbelievable value. No matter how I did the math and how many places I checked, this is a low-price hotel that's superior to those with double the rate or more. The free breakfast is top notch, the the entire hotel and prpoerty is very clean and well maintained, it's very safe hotel, rooms are spacious and very quiet, beds and pillows are very comfortable, and staff are superior to any hotel I've experienced.

Expanding - our heater/AC unit failed to work one evening and I called the front desk the next morning and it was replaced by the time we returned from our day at the beach. These AC units are quiet and only run when needed rather than continuously as in some hotels. Speaking of quiet, I heard in the hall one evening that the people across the hall had a dog that barked everytime I walked down the hall, but we couldn't hear any barks in our room at all. A girls soccer team was staying in the floor below us, but we heard nothing. Hampton hotels are really made as soundproof as possible with heavy wall and floor construction and soundproof sealing around solid doors. Windows are sealed and it all means that these rooms are about as sound-proof and quiet as you'll ever find. This is important to us after experiencing many sleepless nights in other wood-constructed hotels.

Rooms have plenty of power outlets for overnight charging. Bathroom was perfect. The breakfast was great with healthy items like fresh fruit, yogurt, juices, Activia, several selections of oatmeal, toast and cereals. We had to leave for the airport at 5 am and they had bagged breakfast for us to grab to eat at the airport. Staff were so pleasant and kept everything well stocked, fresh and very clean. The entire hotel and property was spotless. Sheets and conforters were white and you can tell conforters are washed all the time.

Fresh apples, coffee, hot chocolate and fresh cookies were waiting for us when we returned each evening.

A Target store, relatively inexpensive gas stations, fast food and other restaraunts and retail stores are within 1/2 mile to save money or if you forget anything.

Location is highway 27 and Interstate 4 which is exit 55. Most Disney parks are off of Interstate 4 exits 62 and 65 so it's 5-10 minutes south of the parks and away from most overcrowded and noisy hotels. On the exit ramp go straight instead of turning right or left at the light onto highway 27 - the road between the Burger King and Denny's and it's located right behind Denny's. Last year we used GPS to find the hotel and that lead us several miles down hwy 27 to a trailer park. I don't know if google fixed that or not.

I've stayed at the neighboring Holliday Inn Express and that hotel really disappointed me and I would not stay there again. (Days at theme parks are long and very exhausting and the last thing you want is a bad night sleep)

Only negatives were in TV selection - although Disney Channel was on chart, it was actually NIK and there are no HD channels. Not that we watched much TV at all, but I miss HD if it's not available. Internet was rather slow but adequate. (All of mid Florida seemed to have slow cellular data and adeqate coverage but not very fast - 3G but not EVDO, and 4G was very rare with Sprint.)

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SuperVacationDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemant n, General Manager at Hampton Inn Orlando - Maingate South, responded to this review, 8 September 2013
Thank you for the wonderful response. I will pass your kind words on to the staff. They are the "shining stars" we have at this property. Since your last visit we have finished our extensive renovations and would love for you to come back and see our new beautiful lobby and the other wonderful changes like our new HD channel lineup we have made. Our Hampton family strives to make every guests' stay as comfortable as possible. I am so glad to hear that you had a wonderful stay. We enjoyed having you here and look forward to you coming back to visit us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level 3 Contributor
19 reviews
8 hotel reviews
Reviewed 28 March 2012

We stayed for a week in March, 2012 to watch our son play baseball. We cannot begin to stress enough how KIND and courteous everyone was. The hotel was very clean which is extremely important to us. The hotel's general manager was TOP NOTCH. He was so helpful to us and we also appreciated his attentiveness. Breakfast is served daily and it was hot and tasty. The breakfast staff was pleasant and bright. We made use of the fitness room as well as the laundry room. Both were kept in pristine condition. We also were able to use the computer room and print our boarding passes for our flight home. Oh, and the beds were the most comfortable beds. We actually didn't wake up with sore backs!!! We absolutely would go back in a heartbeat. We HIGHLY recommend staying here.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewYorkMaximus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemant n, General Manager at Hampton Inn Orlando - Maingate South, responded to this review, 8 September 2013
Thank you for the wonderful response. I will pass your kind words on to the staff. They are the "shining stars" we have at this property. Since your last visit we have finished our extensive renovations and would love for you to come back and see our new beautiful lobby and the other wonderful changes we have made like our new HD channel lineup. Our Hampton family strives to make every guests' stay as comfortable as possible. I am so glad to hear that you had a wonderful stay. We enjoyed having you here and look forward to you coming back to visit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westport, CT
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2012

My wife and I stayed for week and a half in March, 2012. Very pleasant and helpful front desk, Room was very clean and daily service quite reliable. Breakfast is fresh and food is good - but not gourmet. Fall a little short on the number of cookies put out in the eve - they go fast and are good. This property is ideally located at the intersection of Interstate 4 and State route 27 south of Orlando - So travel between Tampa and Orlando is expedited. Hampton Inns are pretty stable and reliable Hilton family properties and are the most reasonable priced.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tom V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemant n, General Manager at Hampton Inn Orlando - Maingate South, responded to this review, 8 September 2013
It was a pleasure having you stay with us. Thank you for the wonderful response. We strive to make every guests stay as comfortable as possible. We enjoyed having you here and look forward to you coming back to visit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fond du Lac, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 March 2012

Had relatives to visit outside of Orlando. This hotel is off the beaten path, but close enough to the major highways. Only twenty minutes from DisneyWorld, but we were away from the craziness of staying on the grounds there, or in the major traffic of Orlando. Complimentary breakfast was top notch; room clean and quiet. Two computers for the use of patrons (have to check email, you know). Walking distance to a 24 hr Denny's and a Burger King; others within easy driving distance, as well as any shopping one would need. Need to have a car here (as one does most places). Not much of a view, but we were only sleeping there anyway.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Capt_Morgan_design4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemant n, General Manager at Hampton Inn Orlando - Maingate South, responded to this review, 8 September 2013
It was a pleasure having you stay with us. Thank you for the wonderful response. Our Hampton family strives to make every guests' stay as comfortable as possible. I am so glad to hear that you had a wonderful stay and enjoyed our breakfast. We enjoyed having you here and look forward to you coming back to visit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 4 Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 March 2012

Excellent property. Clean, friendly, with great amenities. A little bit of a drive from Disney World, but it is an easy drive straight down I-4 and worth the drive for the very reasonable rates. Highly recommended.

Room Tip: All rooms are great. Take your pick
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MattSkinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hemant n, General Manager at Hampton Inn Orlando - Maingate South, responded to this review, 8 September 2013
It was a pleasure having you stay with us. Thank you for the wonderful response. Our Hampton family strives to make every guests' stay as comfortable as possible. I am so glad to hear that you had a wonderful stay. We enjoyed having you here and look forward to you coming back to visit us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Orlando - Maingate South

Property: Hampton Inn Orlando - Maingate South
Address: 44117 Highway 27, Davenport, FL 33897-4503
Phone Number:
Region: United States > Florida > Central Florida > Davenport
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Davenport
#3 Business Hotel in Davenport
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Orlando - Maingate South 2.5*
Number of rooms: 83
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Also Known As:
Hampton Inn Orlando - Maingate South Hotel Davenport
Hampton Inn Davenport
Davenport Hampton Inn
Hampton Inn Orlando - Maingate South Davenport, Florida

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