Date of visit: Tues, 6/19/18, 7-8:15pm
My wife & I went to Taco Tuesday happy hour, sat at a table in the bar. We visit this restaurant several times a year. After the waiter took & delivered our food & beverage order (Latin male, tall, dark hair, about 50-55 years old), he did not attend to us at all until he brought the check. We had to wave & ask other waiters for refills – some who never returned, & I got up to ask different employees for drink refills, extra salsa and finally the bill. The bill incorrectly charged us the non-happy hour prices for our tacos (which were more tiny snack tacos with limited ingredients than what you would expect). This waiter said to just deduct the extra charged & pay that. We declined – I needed the proper bill, which he brought us.
So, I left cash for the bill and an extra $1 tip, much less than what was expected, as we had ZERO service the entire time – completely ignored by all. Then, as we exited the front door, this same waiter ran fast after us with a dollar in his hand saying loudly in front of everyone that we forgot this. I was very upset he made such a rude and disrespectful show in public, so I loudly told him the service was absolutely non-existent, we were ignored the entire time we were there, the bill was incorrect, so you deserved no tip. And, for sure, I told him, we will never return to this location again. These actions: ignoring us & running out after us – totally reflects on the restaurant for allowing such arrogance to be allowed. I am sure he has not only done this to us. So, we will not return to this location & we aren't seeking compensation. I also called from my car & asked for the manager & explained this, who was apologetic. He asked me to call the following day to speak with the general mgr. which I did twice, but he was never there (I feel my heart pounding as I write this).
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