Booked Boogies because the pontoon boats looked really clean and new. First of all, for the health & safety advice, no one talks to you, you are told to stand in front of a large tv screen and watch the video, which is fine if the sun is not glaring down on it making it very hard to see and hear because of all the noise around ie boats, people etc. We started our trip and were having a lovely time until the engine cut out on the boat. We tried all sorts to get it started and with us being inexperienced, we thought it best to call the telephone number given to us. After trying to get through for what seemed like hours (probably about 10 mins) we finally got through to the 'receptionist' who was not helpful, she told us she would get the guy to call us back. Meantime we were drifting out to the Gulf (and i a not kidding). By this time we had our life jackets on and were trying to get the engine started. A couple in another pontoon boat stopped to see if they could help but then told us they had to get back as their time was running out! By this time my husband had made several calls to their office telling them we were now in danger. She told us he would be with us asap. When we made the first phone call we were directly across from the harbor walk village and by the time the guy came out we were in the Gulf passing the breaker rocks. He was quite unconcerned at how frightened we were and said nothing. he towed us back and we made a very strong complaint. When the owner called us the next day he said if we were that frightened we should have called 911 and offered us a free pontoon trip the next day. I don't think so. We will never use them again, very unconcerned and unprofessional. They take your money and send you on your merry way. We have been on one pontoon boat before that in Destin and had absolutely no trouble calling the guy for advice etc and were physically shown what to do if certain things happened in an emergency. BEWARE OF BOOGIES
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