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mikeh117 Chicago
New Lenox, Illinois

Kinda rough!

3.0 of 5 bubblesReviewed Jul 10, 2020via mobile
My girlfriend and I visited around the week of Memorial Day and found this hotel to be pretty run down and not up to the standards you would think of the area. Great location though. Our room was very run down and pretty sure it was a relic from 1980! It was cheap so considering that it was doable. Won’t return but I guess it could be a one and done for most!
Date of stay: May 2020
Trip type: Travelled as a couple
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iResponze Alerts, Agency / Consultant at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this review
Responded Jul 11, 2020
Mikeh, thank you for being our guest. We are sorry your room was not to your expectations and regret the inconvenience caused. Your feedback will be shared with appropriate individuals in our organization as we begin formulating plans for future renovations. On a positive note, we are happy to know you liked our ideal location. We hope you both will give us another chance to prove we are committed to providing outstanding accommodations and service.

Sincerely,
Hotel Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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17 - 22 of 270 reviews
Reviewed June 7, 2020 via mobile

One Star is too good- This motel gives Extended Stay America a BAD name. We used our issued key & our Room is FILTHY! Never cleaned! Bed dirty, dirty food containers drinks & trash. Ok! anybody can make a mistake. Issued a second room, Filthy Again!! No not kidding! Except we are ask to stand in hall. So we stood in dirty hall w bagged & un-bagged trash while they "cleaned" our SECOND room which took 45 minutes to finish. She must not have finished because we slept without a bed cover & a sandy floor (not to mention the possessed cooler).
We had to use stairs before we found an elevator, 3rd floor rm both times & I am Fully Disabled. (Hubbs ask for an easy access room "2° my disablity") Last night it was a Drug & Trick show with all the Meth heads & people wearing police ankle braclets next door. Don't mistake me, these behaviors were not Only my neighbors (both sides) partying on the stair landing happens all over this 3 floor building at night. It was actually scary & I'm thankful for the 2nd amendment. It's a Party place not a Sleep place. This is the Very Worst motel hotel Ever. This Extended Stay America is NASTY Do NOT stay here!

Date of stay: June 2020
Trip type: Travelled with family
Thank Clinquant1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this reviewResponded June 9, 2020

Thank you for sharing your feedback. We are sorry for the difficulties you encountered during your visit and apologize for the housekeeping service issues you experienced. Your comments have been discussed with the appropriate teams to make sure we are diligent in our efforts moving forward. We regret the inconvenience and hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 2, 2020 via mobile

I can honestly say that I like EVERYTHING about this hotel accommodation. The location, the grounds, the staff, the food, the price, the pool, the staff... Everything was top notch. And they're pet friendly too! I highly recommend this hotel.

Date of stay: January 2020
Trip type: Travelled with family
3  Thank J R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this reviewResponded January 2, 2020

Thank you for sharing your experience at Extended Stay America and highlighting the excellent features of our hotel. We are delighted to know you had a great stay and that you enjoyed our service and amenities. We appreciate your kind recommendation and look forward to seeing you and your family again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2019

We stayed here because we needed a place that was dog friendly. The prices to have a pet have gone up considerable. Plus taxes of course. And the total was 1/2 of what we paid for the room. A bit much when you have a kennel for a small dog. Also the carpet were sticky,,,very basic place for a night. Not thrilled and don’t think I would stay again.

Date of stay: September 2019
    • Value
    • Location
    • Service
Thank MichelePakulak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this reviewResponded September 19, 2019

Michele,

Thank you for posting a review of your stay. We're sorry you were unhappy with the pet fee we charge and for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to redeem ourselves the next time you are in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 19, 2019 via mobile

Stay in this hotel was the blunder of my tour life as I stayed here with my Family as well as friends ones. We booked two rooms and both had smell in rooms, towels and used tissues spread in bath rooms as well as wet towels on the bed. We complaint and got changed the room but again those are almost in similar conditions. Strongly complaint to the counter person and he only did excuse and said no cleaning staff came today. Due to very late night we obliged to stay in this hotel, where dustbins were also filled by earlier guests (who seems left just moments before).

I never want to stay here, unfortunately due to reached late in Dustin, we had no further choice, otherwise i never wanted to stay here. Following pics are highlighting the condition as we found on check-in in the rooms.

Date of stay: July 2019
Trip type: Travelled with family
1  Thank abrarpasha
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this reviewResponded August 19, 2019

Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 4, 2019

My husband and I stayed one night in this hotel and it was one night too long. 1. The air conditioner unit was right by the bed so the noise was hard to escape from or get a good nights sleep. 2. The shower head leaked causing water to spray EVERYWHERE. All over the wall, floor, toilet, and even facial tissues. 3. The bathroom sink was clogged and wouldn’t drain. The drain valve on the sink was broken too. 4. The windows opened and there were no screens. Pretty unsafe considering we were on the third floor. 5. The room smelled musty and like cigarette smoke when we first got to the room even though it was marked as non smoking.

I alerted the front desk staff about the shower head and bathroom sink. Let’s hope they fix it.

I will end with the positive comment that the staff were very nice and helpful.

Date of stay: August 2019
Trip type: Travelled with family
Thank Mona V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
iResponze A, Manager at Extended Stay America - Destin - US 98 - Emerald Coast Pkwy., responded to this reviewResponded August 5, 2019

Mona,

On behalf of our team, please accept our apology as your non-smoking room had a smoke odor and regret the maintenance issues you encountered. We have already shared the specifics with our engineering as well as with our housekeeping staff so that we can improve our future guests' experience. We are sorry for the inconvenience. We promise to make it up to you on your next visit.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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