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Pat P
Brandon, Florida

Great location, convenient to attractions, shopping, and restaurants!

4.0 of 5 bubblesReviewed Dec 24, 2023via mobile
A good hotel with greater location. Clean, comfortable rooms. Good breakfast selections included. Near beach and amazing shopping center, across 98; all within walking distance.
Rooms are comfy, maintained clean by hard-working staff. The lady that services the breakfast area does an outstanding job! She makes sure the area is neat, clean, and continuously replenished with fresh food.
Date of stay: December 2023
Trip type: Travelled as a couple
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6 - 11 of 263 reviews
Reviewed June 10, 2023 via mobile

The facility was CLEAN!!! I want to say it was recently updated. Our room was very nice! Entry and bath had tile while the sitting area and bed area had clean carpet. A/C kept the room nice and cool, was great to come to after spending the day on the beach. One thing that would have made our experience better would be a more firm mattress, the one we had was like sleeping on a marshmallow.

Room tip: This hotel is across from Publix, First Watch(breakfast and brunch), Destin Commons, short drive to Lulu's, Silver Sands outlet is east, Henderson State Park is west
Date of stay: June 2023
Trip type: Travelled as a couple
Thank Guide34695892782
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 29, 2023 via mobile

Room was very clean. There was a huge new flat screen tv. Bathroom desperately needed sink towel hangers. There was no hanger on back of bathroom door to keep clothes off floor. Room had refrigerator and small microwave. In room safe. Keurig coffee maker. There were pallets on floor of lobby my entire stay. Plenty of nice luggage carts. There was only one very small elevator.

Date of stay: April 2023
Trip type: Travelled with family
Thank 117tima
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 24, 2023

Beware!!! The hotel staff made unauthorized $50 charge to our bill AFTER they gave us our receipt that was left under our room door. We had no idea until we checked our bank statement the next day. Another couple we know who stayed there said they were charged $50 for early check in but they were told that upfront. We were NEVER asked nor told there would be an extra fee for checking in an hour early and we would not have agreed to it. If that’s why we were charged the extra $50, then we should’ve been given a $50 credit for checking out early too, since we left by 8am! What a scam!!! Anyone staying here needs to ask for another bill at the front desk on your way out and not rely on the one they slip under your door. Total scam!

Room tip: Check your bill very carefully and verify in person the bill/receipt you have is the actual charge.
Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anne D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Destin E - Commons Mall Area, an IHG Hotel, responded to this reviewResponded May 8, 2023

Hello Anne D,

It's a delight for us to host your stay. We appreciate you choosing the Holiday Inn Express Destin East Commons Mall Area as your travel partner. I am glad you appreciate our hotel's location. Thank you for sharing your experience.

I am sorry to learn what happened. I've shared your feedback with our management team for review. I also sent you a private message to continue the conversation about this.

I hope to get another chance to host your next visit. We promise to make the value of your experience worth it for all the right reasons.

Yours in hospitality,

Jeraldine R.
Case Manager
IHG Hotels & Resorts Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 27, 2022

Average hotel, be aware they use fragrances on their sheets and pillow covers. Smells really bad and for those who have allergies, you should avoid this hotel. Also this place is under renovation, their tv's are not mounted to the wall. They sit on the desk.dresser

Date of stay: November 2022
Trip type: Travelled with friends
Thank 126shawnj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Destin E - Commons Mall Area, an IHG Hotel, responded to this reviewResponded December 11, 2022


Hi 126shawnj,

Thank you for your review and for choosing us for your accommodation needs. We appreciate you as one of our guests!

We're committed to providing you with the best overall experience. I'm sorry we've missed the mark. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service.

We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last!

Safe travels,

Jomar M.
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 15, 2021 via mobile

We stayed because of the low IGH points, NO pet policy and it's close to the beach - 6 minute walk. But it's not quiet. No barking dogs but the thin doors and loud floors made up for it. You hear the footsteps in the hallway and above us. Guessing the hotel is stick framed. Our profile says we like high floors for quiet but was told the 3rd floor of this 3 story hotel was being "deep cleaned" so 2nd fl for us. As long as no one was directly above us we didn't care. Asked again after checking in to verify no one would be directly above us and was assured there wasn't. Must have been a ghost up there starting at 7:00 that woke me up. And our room's alarm clock went off at midnight... And those slamming doors. Three strikes for noise. The room decor is very 70s looking. Bathroom looked redone but the room itself is very worn and furniture was old - couch real bad, stained. Glad it was just one night.

Date of stay: December 2021
Trip type: Travelled as a couple
Thank jurassicdaryl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express & Suites Destin E - Commons Mall Area, an IHG Hotel, responded to this reviewResponded December 30, 2021

Hi jurassicdaryl,

Thank you for staying at our hotel on this visit and sharing your feedback. I hope all is well.

We want to ensure our guests always have a great stay, and I'm sorry to learn that we failed to meet your expectations because of the room assigned and its overall condition. I read how you hoped to have a room on the high floor. I also understand your disappointment with the issue with the noise, and sofabed's cleanliness. On a lighter note, I am glad you got good points value, and our pet policy was a great plus. I assure you that your concerns have been forwarded to the Management, and I am sure they will use this as a reference and be used for future improvements.

Again, thanks for staying with us. I know that this stay may not have been the best, but I am hopeful for another opportunity to welcome you back.

Safe travels,

Glaiza G.
Case Manager
IHGService

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