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“Great stay, wonderful staff”

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Hampton Inn & Suites Destin-Sandestin
Ranked #13 of 38 Hotels in Destin
Certificate of Excellence
Reviewed 12 March 2012

We got a good deal to stay at the Hampton Inn. While it is a bit hard to find the first time, as it is behind a strip mall, the hotel was very welcoming from the moment we pulled in. Daphne, the clerk who checked us in, was very accommodating. We needed to go to the post office the next day, and not only did she give us directions, but within 10 minutes called our room to give us the exact address and the telephone number to call the next morning. What great service! The breakfast was better than most places' free breakfast, and the rooms were always clean and comfortable.

  • Stayed: March 2012, travelled with friends
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2  Thank Wear2GoNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
krsmith81, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 11 June 2012

We appreciate you and your response! It is our pleasure to assist you!

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450 - 456 of 491 reviews

Reviewed 15 February 2012

From check-in to check out, our stay could not have been nicer. We were greeted  warmly and room was large and extremely comfortable. The lobby was undergoing restoration so the breakfast area was relocated temporarily in what looked like it would be the fitness area. The staff went out of their way to be accommodating. They helped our friends with a reservation on the spot. We asked to borrow a corkscrew. They could not find theirs so went out to buy one and deliver it to our room for our use. We have found that Hampton Inns have a pretty consistent service, decor, and room comfort.  Our stay at the Hampton Inn Destin -Sandestin surpassed our expectations

  • Stayed: February 2012, travelled with friends
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1  Thank Darbymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
krsmith81, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 11 June 2012

Thank you! As we say at the Hampton Inn & Suites, we love having you here!!

We look forward to your next visit,
Keith Smith
General Manager

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Reviewed 19 December 2011

This is a standard issue Hampton. Clean comfortable rooms, good breakfast area. Lot's of parking. Solid wi-fi internet. You get the idea. The only 'issue' I has was the people who checked us in (Sunday night). They seemed bored, tired and apathetic. I certainly was made to feel more like a bother than a guest. While I could overlook that, it was the help (or lack thereof) when I phoned and asked for directions. She basically didn't know how to direct me to her hotel. I was stuck with a rental without a GPS. Apparently if you don't have a GPS, you can't get there. I asked for landmarks, etc, nothing to help guide me. Her only reference point was to look for the IHOP. Now, if I don't know where the Hampton is, what made her think I would know where the IHOP was? Don't they train these people?

  • Stayed: December 2011, travelled on business
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6  Thank Kegan36604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
krsmith81, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 20 December 2011

Good afternoon Keegan36604,

Feedback from our guests is a key ingredient in our success. Your information shows that while we may offer a standard Hampton Inn & Suites stay, we have not risen above and created that renewing element. If we simply offer the basics (a clean room, solid internet services, and a hot breakfast) but fail to create an experience that exceeds your expectations, we have not achieved our goal.

As you have pointed out, the staff has the ability to take a "ho-hum" trip and infuse a local and invigorating element to your stay. It is my responsibility as the General Manager to inspire the staff to deliver enthusiastic, consistent service. By using your review in addition to our training process, we will work to improve.

We appreciate your time and your business. It is our hope that when you do travel to Destin again, your next review will showcase our growth and our dedication to service.

Happy holidays,
Keith Smith
General Manager

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Reviewed 8 November 2011

My wife, mother-in-law and myself travelled to Florida to attend my sons graduation from a school on Eglin Air Force Base. Being from Hawaii, we were pretty tired when we arrived in Florida and called the Hampton Inn & suites to see if we could get an early check in. It wasn't a problem. We were greeted with very friendly employees every time we stepped in the door. Our room was perfect and the breakfast was awesome! Their operation was "TOP NOTCH" We would recommend the Hampton Inn & suites in Destin-sandestin to everyone! Mahalo for all your Hospitality! Aloha!

Room Tip: For a few bucks more, go for a suite
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  • Stayed: November 2011, travelled with family
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5  Thank mastapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith S, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 1 December 2011

Hello from Destin!

Thank you so much for the kind words regarding the staff and the operations team! We truly appreciated assisting you during your stay. We also appreciate the candies (they were devoured by the staff by the end of the next day!). We are all looking forward to your next stay at the Hampton Inn & Suites Destin/Sandestin.

Safe journeys,
Keith Smith
General Manager

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Reviewed 26 October 2011

This was an excellent hotel, it is beautiful, the breakfast is good, the location is excellent, the group rate for our event was great, and the registration clerk honoring the web price listed was very admirable and appreciated, that was excellent customer service. The only part of this visit that made it below standard was one of the front desk clerks. I call before my arrival because we were from out of town and was a little turned around. We were around the corner..lol. But his monotone voice, his curt remarks and disinterested tone was such a turn off, I am a friendly person, normally and have an upbeat voice so his response to my request was not good, and even while staying there he was the least friendly and welcoming. All the other clerks spoke first when you passed the counter, honored your request with a 'no problem' attitude. Thank You for that! But other than that everything was great, really, and we will be back to try again next year, hopefully more that once. Please use this hotel, you will be blessed.

  • Stayed: October 2011, travelled on business
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4  Thank HisDaughter7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith S, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 29 November 2011

Greetings from Destin Hisdaughter7,

Thank you for sharing your experience during your stay at our property. Your information has already helped make our team stronger. As a team, we review every guest comment and analyze opportunities to improve. To have an associate behave as you have described is not to our level of service. Our team pledges to work to ensure that this is not repeated and as you have highlighted, it is not the norm.

Please feel free to contact me directly at 850.837.7889 should you have any further feedback or questions. We look forward to your next visit to Destin!

Sincerely,
Keith Smith
General Manager

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Reviewed 17 October 2011

They claim they have high speed internet..Wrong!! We have staid in many hotels. We have never had the slowest high speed internet anywhere we went.
It makes it so incontinent when you are trying to do a little research while you are vacationing. We mentioned the problem to the front desk but he did not seem concern.
My husband called the front desk 3 times asking for a call back to see if anyone had found something he had lost. No one ever returned his call each time he called.
We told the front desk how everything ran out on the hot breakfast. And we and the rest of the guest had to wait for more to come out..let's just say it was NOT a short wait.
We staid for three nights the room was just okay..The view was the worst we had to face a water treatment plant.
I agree with the other review I would not choose this hotel for an extended beach vacation.

  • Stayed: June 2011, travelled with family
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1  Thank 7Saltlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith S, General Manager at Hampton Inn & Suites Destin-Sandestin, responded to this reviewResponded 16 November 2011

Greetings from Destin 7Saltlife!

Thank you for sharing your stay with the Hampton Inn & Suites Destin/Sandestin Area. Having joined the Destin/Sandestin team after your departure, I feel confident that we will make strides to exceed your expectations. The entire team will use your information as we continue to improve. Happily, as of November 1st I am able to report that our internet service has been upgraded and shows a considerable increase in speed and connectivity.

Please accept my apologies for the lack of urgency and hospitality demonstrated during your stay. To have experienced this is not to our standard.

Once again, thank you for your feedback. It is our hope that when your travels bring you back to Destin, we may earn your trust and your business again. Please feel free to contact me directly should you have any questions or concerns.

Sincerely,
Keith Smith
keith.smith4@hilton.com

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Reviewed 15 October 2011

We visited Destin for the first time and we thought the place was beautiful. When we checked in to the Hampton Inn we had good vibes and the service was superb. As you enter the front door, no matter what time it was, you were greeted with a friendly smile and greeting of the day by hotel staff. The hotel was always clean and surprisingly, the guest were just as friendly as the staff.

The price was great and the breakfast each morning was always hot and delicious! It was always stocked and clean and the breakfast host constantly made checks to ensure there was plenty of everything stocked. She was very professional. MY MOUTH IS WATERING FOR SOME OF THIS HOTEL'S BREAKFAST RIGHT NOW!

There was a working computer w/printer available at all times for our use.

Housekeeping was good BUT we were a little disappointed when we had taken a bath and used the Whirlpool but it wasn't clean when we returned. Housekeeping always replenished towels, shower gel, soap, make-up remover....etc but the tub and whirlpool incident puzzled us. I wasn't real pleased with the bed linen either but overall, I give this hotel an A+.

Service and quality is why I chose to give the A+.

As far as location, it was good. Most places were up and down Hwy 98 and we took our GPS system for our car rental. There were many places to eat, shop, and see! The beach was beautiful----all white sand!

There was a laundry facility but we didn't use it and also an outdoor pool. They had some convenience items for sale such as Gatorade, frozen dinners and more.

We would definitely stay again in the future. Thanks for the great service and hospitality!

Room Tip: If you need anything to better your stay, don't hesitate to ask because the staff will do anythi...
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  • Stayed: October 2011, travelled as a couple
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2  Thank JAGGLADY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Destin-Sandestin

Address: 10861 US Highway 98 W, Destin, FL 32550-5864
Phone Number:
Region: United States > Florida > Florida Panhandle > Destin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Destin
#9 Family Hotel in Destin
Price Range: $102 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Destin-Sandestin 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Hampton Inn & Suites Destin-Sandestin is conveniently located one-quarter mile from the white sand beaches of the Gulf of Mexico and across the street from Silver Sands Premium Outlet Mall. This Destin, FL hotel offers guest rooms, suites and accessible rooms with one king- or two queen-sized beds. Both guest rooms and suites feature great amenities, including work desks with adjustable lamps, lap desks, and coffeemakers. Join us each morning for Hampton's free hot breakfast. If you're in a hurry, grab a free Hampton On the Run(R) Breakfast Bag for a quick, healthy meal to go. ... more   less 
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Also Known As:
Hampton Inn & Suites Destin-Sandestin Hotel Destin
Hampton Inn And Suites Destin-Sandestin
Hampton Inn Destin
Destin Hampton Inn
Hampton Inn & Suites Destin-Sandestin Florida

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