We had walked by the inn a few years ago and thought it looked very charming. We looked it up before this visit and booked our reservation. We could not be happier that we did. Everyone was so helpful and charming. The food was delicious and the general vibe of the place was friendly and welcoming. The out door bar is a blast, and Robert is the perfect bartender.
Thank you so much for your review. We are delighted you chose to stay with us. Thank you for mentioning Robert, he is one of the best in the business. We look forward to your next visit.
Sincerely,
Kristin Brewer
First time here, and last. This hotel is not just dated, it's downright dirty. It's like staying in your grandmother's house if she didn't clean it in forever. Air "vents" are blocked with grime. Much dirt/dust collecting in corners. Carpeting filthy. Nothing's updated, bathrooms are old & sad, poor lighting, cracked tub with ugly patchwork. Just going through the motions and charging exorbitant rates. And on top of those, they charge both a $25/Resort Fee, AND a $40 "Service Fee". If you want to feel like you're in a Seinfeld episode, call and ask what exactly those fees are for. The only good things to say are that the restaurant food was very good, most of the staff were nice, and it's on a beautiful beach.
We apologize your stay wasn't what you had expected. I will personally look into these items and share with our team so we can always continue to get better and provide an experience that we are known for. We are happy you found the beach, restaurant, and staff nice.
Sincerely,
Kristin Brewer
If you are looking for a nice quiet place to enjoy your time at the beach in Destin, FL this is it. My wife and I will be back.
Thank you so much for your review. We can't wait to welcome you back again.
Sincerely,
Kristin Brewer
This is a beautiful property in many ways. I am giving 3 stars due to my percention of the cost-to-value. This property is pricey, which I didn't mind, but I think I just expected a little .... more?
First, the positives. Can't beat the views. Staff are wonderfully friendly. Room was spacious and had everything (almost) that you could want in a high-end hotel room. It was reasonably clean. Ordering beach-side service was a fabulous perk! The "free" snacks in the lobby were a nice touch (which I'm sure are covered by the cost of staying there, but whatevs....) It's quaint, and private, and felt very relaxing. (no kids!)
OK, the negatives: The room, while very comfortable, was not what I expected at that price point - specifically, the towels were cheap and thin, the linens were very generic, and the bed, while "fine", was not what I'd have expected. I've had more comfy hotel beds at a moderate priced chain hotel. And No full length mirror in room - (this is just a pet peeve of mine) The a/c seemed to be either freezing or too warm. The ONE elevator was slower than a snail! We ate two meals on property - breakfast once (pretty good!) and dinner once (mediocre). Our mediocre dinner - with no alcohol or dessert - was over $200 after tip. Breakfast was also quite pricey, but I understand paying for the convenience of eating on property. At check in - no one asked if we needed help with bags. We didn't exactly need help, but I was a little surprised by that.
The weather was horrendous when we were there - no one's fault - so we spent a lot of time in the room. (One entire day rained so hard and tornado warnings were all around - it was truly not safe to venture out)! So since we only had a few days there, we didn't get to enjoy much of the outdoor amenities. We had a few hours to enjoy the beach and we did order drinks on their phone app. Sweeeet!
I guess my point is - there's nothing really WRONG with this property - but I booked it for our 40th anniversary as a splurge. I expected to feel like I was splurging. I did not.
Happy Anniversary, thank you for choosing to spend such an important occasion with us. We apologize not everything was to your liking and I will look into the towels and bed linen. We appreciate you taking some time to mention our staff. We do hope we get a chance to welcome you back for another visit.
Sincerely,
Kristin Brewer
This hotel looks beautiful from the outside and it is along with its location and the beach area where it’s at. Once you get inside, it is obvious from the entry that it is filthy, dirty, grimy, and appears to have been that way for a very long time. Nothing is updated for the fees that they charge. It is very disappointing. And its favor, I will see that all of the people we encountered was very friendly and helpful, and that the food in the restaurant was good
We appreciate your feedback and apologize it wasn't to your standards. We take pride in our entire property and wish you would have had the experience we are known for Thank you for mentioning how friendly our team is and how good the food is.
Sincerely,
Kristin Brewer
