This was our 40th. We absolutely enjoyed the stay! The attention to detail by the staff was awesome. The food in the cafe was the best.
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bostonterrierlover32
Elkhart, IndianaBeautiful Property - Disappointing Stay
Review of Henderson Park Inn
Reviewed May 22, 2024
Location is absolutely beautiful.
Dinner service at Beach Walk Café was very good however my chicken was not cooked properly, greasy and chewy and did not come with a vegetable - only potatoes which I thought was odd. My husband enjoyed his crab cakes and lionfish very much! In fact, he mentioned they were the best crab cakes he has ever had. The bread and butter was delicious.
24-hour snacks provided and Starbucks coffee was appreciated – especially since our in room coffee was not replenished by housekeeping.
There is a difference between nautical-rustic and dated. Our room was quite dated which surprised me as I was told that we were in the newer building. Our ceiling was leaking (bottom floor room) on our last day - to the point that we had to put the ice bucket on the floor to catch the water. We were in room109. It was quite obvious when looking at the ceiling that this is an ongoing issue. The right-hand door leading out to the balcony was clouded and obstructed our beautiful view which was disappointing. Shower water pressure was also less than desirable.
Housekeeping was definitely lacking. Dirty coffee cups were ignored and coffee and creamer were not replenished. Basically, all we could see that happened was the bed was made and towels were hung. My socks were dirty from walking on the floor.
Service at the Tiki Bar was also lacking to the point where at one point, we got up and left without being served due to the fact that the bartender was MIA. (the gentleman bartender was very friendly and much more attentive than the female who seemed quite flustered)
All in all, for almost $6,000 (6 nights total), we were quite disappointed.
Date of stay: May 2024Dinner service at Beach Walk Café was very good however my chicken was not cooked properly, greasy and chewy and did not come with a vegetable - only potatoes which I thought was odd. My husband enjoyed his crab cakes and lionfish very much! In fact, he mentioned they were the best crab cakes he has ever had. The bread and butter was delicious.
24-hour snacks provided and Starbucks coffee was appreciated – especially since our in room coffee was not replenished by housekeeping.
There is a difference between nautical-rustic and dated. Our room was quite dated which surprised me as I was told that we were in the newer building. Our ceiling was leaking (bottom floor room) on our last day - to the point that we had to put the ice bucket on the floor to catch the water. We were in room109. It was quite obvious when looking at the ceiling that this is an ongoing issue. The right-hand door leading out to the balcony was clouded and obstructed our beautiful view which was disappointing. Shower water pressure was also less than desirable.
Housekeeping was definitely lacking. Dirty coffee cups were ignored and coffee and creamer were not replenished. Basically, all we could see that happened was the bed was made and towels were hung. My socks were dirty from walking on the floor.
Service at the Tiki Bar was also lacking to the point where at one point, we got up and left without being served due to the fact that the bartender was MIA. (the gentleman bartender was very friendly and much more attentive than the female who seemed quite flustered)
All in all, for almost $6,000 (6 nights total), we were quite disappointed.
Trip type: Travelled as a couple
Value
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Location
Cleanliness
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Sleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristin B, General Manager at Henderson Park Inn, responded to this review
Responded May 30, 2024
Thank you for taking some time to share with others about your recent visit. We apologize that all the aspects of your stay were not up to the standards we are known for. I will share this review with our team to ensure that we continue to hit all the standards I know our team is capabale of. We do hope to see you again in the future.
Sincerely,
Kristin Brewer
Sincerely,
Kristin Brewer
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael S
Talladega, Alabama
1
Date of stay: May 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristin B, General Manager at Henderson Park Inn, responded to this reviewResponded May 15, 2024
Happy Anniversary!! Thank you for sharing such a special occasion with us. We look forward to celebrating many more special occasions with you.
Sincerely,
Kristin Brewer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
john500
New York
56
We had walked by the inn a few years ago and thought it looked very charming. We looked it up before this visit and booked our reservation. We could not be happier that we did. Everyone was so helpful and charming. The food was delicious and the general vibe of the place was friendly and welcoming. The out door bar is a blast, and Robert is the perfect bartender.
Date of stay: May 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristin B, General Manager at Henderson Park Inn, responded to this reviewResponded May 14, 2024
Thank you so much for your review. We are delighted you chose to stay with us. Thank you for mentioning Robert, he is one of the best in the business. We look forward to your next visit.
Sincerely,
Kristin Brewer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TMITITW
Perrysburg, OH, USA
1420
First time here, and last. This hotel is not just dated, it's downright dirty. It's like staying in your grandmother's house if she didn't clean it in forever. Air "vents" are blocked with grime. Much dirt/dust collecting in corners. Carpeting filthy. Nothing's updated, bathrooms are old & sad, poor lighting, cracked tub with ugly patchwork. Just going through the motions and charging exorbitant rates. And on top of those, they charge both a $25/Resort Fee, AND a $40 "Service Fee". If you want to feel like you're in a Seinfeld episode, call and ask what exactly those fees are for. The only good things to say are that the restaurant food was very good, most of the staff were nice, and it's on a beautiful beach.
Room tip: Ask them about all their hidden fees.
Date of stay: May 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristin B, General Manager at Henderson Park Inn, responded to this reviewResponded May 14, 2024
We apologize your stay wasn't what you had expected. I will personally look into these items and share with our team so we can always continue to get better and provide an experience that we are known for. We are happy you found the beach, restaurant, and staff nice.
Sincerely,
Kristin Brewer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kort M
1
If you are looking for a nice quiet place to enjoy your time at the beach in Destin, FL this is it. My wife and I will be back.
Date of stay: May 2024
Review collected in partnership with this hotel
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Kristin B, General Manager at Henderson Park Inn, responded to this reviewResponded May 8, 2024
Thank you so much for your review. We can't wait to welcome you back again.
Sincerely,
Kristin Brewer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Passenger41367367728
3
This is a beautiful property in many ways. I am giving 3 stars due to my percention of the cost-to-value. This property is pricey, which I didn't mind, but I think I just expected a little .... more?
First, the positives. Can't beat the views. Staff are wonderfully friendly. Room was spacious and had everything (almost) that you could want in a high-end hotel room. It was reasonably clean. Ordering beach-side service was a fabulous perk! The "free" snacks in the lobby were a nice touch (which I'm sure are covered by the cost of staying there, but whatevs....) It's quaint, and private, and felt very relaxing. (no kids!)
OK, the negatives: The room, while very comfortable, was not what I expected at that price point - specifically, the towels were cheap and thin, the linens were very generic, and the bed, while "fine", was not what I'd have expected. I've had more comfy hotel beds at a moderate priced chain hotel. And No full length mirror in room - (this is just a pet peeve of mine) The a/c seemed to be either freezing or too warm. The ONE elevator was slower than a snail! We ate two meals on property - breakfast once (pretty good!) and dinner once (mediocre). Our mediocre dinner - with no alcohol or dessert - was over $200 after tip. Breakfast was also quite pricey, but I understand paying for the convenience of eating on property. At check in - no one asked if we needed help with bags. We didn't exactly need help, but I was a little surprised by that.
The weather was horrendous when we were there - no one's fault - so we spent a lot of time in the room. (One entire day rained so hard and tornado warnings were all around - it was truly not safe to venture out)! So since we only had a few days there, we didn't get to enjoy much of the outdoor amenities. We had a few hours to enjoy the beach and we did order drinks on their phone app. Sweeeet!
I guess my point is - there's nothing really WRONG with this property - but I booked it for our 40th anniversary as a splurge. I expected to feel like I was splurging. I did not.
Date of stay: April 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kristin B, General Manager at Henderson Park Inn, responded to this reviewResponded May 6, 2024
Happy Anniversary, thank you for choosing to spend such an important occasion with us. We apologize not everything was to your liking and I will look into the towels and bed linen. We appreciate you taking some time to mention our staff. We do hope we get a chance to welcome you back for another visit.
Sincerely,
Kristin Brewer
This response is the subjective opinion of the management representative and not of TripAdvisor LLC