When I think of a a private simple boutique hotel, this is exactly what I have in mind. The ambience is nothing like any other hotels. The distinct character of this place is subtle and quite simply elegant. The staff is very polite and professional. We are a repeat customer and plan to keep coming back every year.
Thank you for your loyalty and being a repeat guest. We love that you like the character of our Inn just as much as we do and thakn you for sharing with others. We look forward to your next visit.
Sincerely,
Kristin Brewer
The accommodations here are wonderful! It's small enough to feel like a welcomed guest--the staff are helpful and gracious. I've stayed in two different rooms, both unique and well appointed, and with spectacular views. Beach access couldn't be easier.
Thank you for sharing with others about your recent stay. We appreciate you taking time to leave a review and we can't wait to welcome you back again soon.
Sincerely,
Kristin Brewer
Everything was wonderful except for a computer problem they had with ordering lunch from the beach. Besides this our trip was outstanding.
Thank you so much for your 5 Star review and for being patient while we fixed our computer issue that day. We look forward to having your back soon.
Sincerely,
Kristin Brewer
My mom and I recently traveled to the Henderson Park Inn after hearing rave reviews from friends of all ages. Upon arrival, we were rudely greeted by the most inhospitable person at the front desk. Next, we were told we were on the third floor and there was no elevator. My mother is 75 years old and this was quite a surprise considering it is an adult only hotel. The website describes each room as spacious with a large balcony overlooking the Gulf. My mother and I could not fit on said balcony at the same time as it was more of a dormer window with a small ledge and stool. Mind you we are not large people. The rooms was nice but the bathroom was so tiny! It was like an attic addition! Very in need of updating and if the building caught fire we were never making it out from the third floor down the tiny stairwell! The restaurant wait staff were very friendly and the food was delicious. The bartenders Robert and Hunter were most accommodating at the outside bar. However, for the amount we were charged a night the liquor selection was awful. I’ve had better liquor at a college bar. But the absolute worst part of our trip was the housekeeping. There was hair all over the shower. After requesting housekeeping to clean during dinner, hair was still there. Hair was still there the next night as well. Upon returning from the beach in the afternoon our coffee cups were still full as well as our drinks from previous evening. Every single day! Front desk staff, restaurant manager and housekeeping staff were rude, not accommodating and unpleasant. Will not be returning.
Thank you for staying with us and i apologize for the service you encountered. I will be reviewing with all the team to ensure that all our team is respectful to our guests at all times. I apologize for your housekeeping during your stay and will personally review with our team to ensure that they provide the service we are known for and to the standard we are known for. We do hope to get a chance to welcome you and your mom back in the future.
Sincerely,
Kristin Brewer
We have been going to HPI for over 30 years and this time the housekeeping was the worst we have ever had. We arrived on a Sunday and left Saturday. Not one time did they vacuum our room. This is beachfront property so you can imagine the sand brought in. We ran out of toilet paper and had to go to the front desk to get more. They took away all our shampoo/condition, etc....WHY! The rooms need updating so badly. The tubs you have to literally crawl out of. Please as much as you are charging at least update the tubs and the carpet. The carpet is ripped in so many places. We continue to come back because we love the location but please please do so updating!!! We are not the only ones complaining everyone is complaining. Robert, the bartender and Greg the chef and the kitchen manager in the morning is truly our highlight! I truly hate to complain but I believe those reading this review need to know! This property is truly so beautiful but it could be so more better!
Thank you for your loyalty and for sharing about your recent visit. I am looking into all the aspects you mentioned and will review with the team so we continue to provide a product and service we are proud of.
Sinceely,
Kristin Brewer
