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Sanctuary Villas at Hawks Cay
Reviewed 18 March 2011

Seemed to be a very common problem at this resort and tempers were flaring... Our villa was not clean and we were told it would be perhaps 7 pm before we could get into our unit. We were offered a different villa much further away from where we booked ours for $100 off, but declined. After much discussion, we elected to wait after we were told we could shower at the spa (not a great spa), and they gave our account $100 credit. We were also allowed to check out at one (standard late check out time). Hated to begin vacation this way, as it is uncomfortable to have these debates with staff and management when you are simply trying to ask them to honor our reservation as it was booked. The property was fine, the service was good, there was plenty to do. If I could be sure this beginning would not happen again, I would consider a repeat stay, but based upon the number of fellow travelers experiencing this same issue, I doubt it will happen. There seemed to be a shortage of front desk managers....

  • Stayed: March 2011, travelled with family
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2  Thank busybusymomof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 - 36 of 38 reviews

Reviewed 27 February 2011

The Good - The activities are great. George who runs "water sports" is fantastic and we ended up doing most of the activities he has to offer.

The Not So Good - The villa we rented had roaches (not the end of the world - fairly standard in Florida), the TV did not work, we were given only two towels for a family of 4, the blender did not work, the washer/dryer did not work and was never fixed after several attempts, several lights were out, the upstairs phone did not work, and the internet was so slow it was non usable. Add to that there are 4 restaurants but they only are open one at a time with the same menu at every serving and we ended up leaving early. One night we got to "Tom's" for dinner at 4:58 PM and we were turned away as they were "closed". They opened up at 5:00PM for dinner and the bar had been open since 4:00 - They actually sent us away because we, based on their clock, were 120 seconds early. Breakfast every morning had the exact same food - much of it cold, lunch was only served outside and had a very limited menu. Going off property meant a minimum 20 min ride either north or south.
Last point - when I brought up my concerns to Zach, the front desk manager, he had a bit of an attitude and offered me a free breakfast. I complain about limited food choices and he offers me a free breakfast - not sure if he did this to be passive aggressive or if he's just really bad at his job?

If you go for a few days then you should be OK but you should not have 4 diamond expectations.

  • Stayed: February 2011, travelled with family
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4  Thank Slosh64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2010

Super chill spot for a quick get away. Pool area is great (offering an adult only pool as well). Fishing and water sports are easyily acessible on the property and Key West is 40 minutes away.

  • Stayed: March 2010, travelled as a couple
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1  Thank smrich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2010

Booked a 3-night stay in a regular room at Hawks Cay. Upon arrival was upgraded to a villa with a private pool in the Sanctuary. Never been upgraded before anywhere. What a wonderful surprise! We couldn't get over how beautiful the villa was. We loved every minute of it and wished we had booked our entire week's stay in the Keys at Hawks Cay instead of dividing the week between two different hotels. Due to the offseason, the resort was not very busy, which was kind of nice, and the service was great. Liked the complimentary shuttle service. Was impressed with the cleanliness of the grounds, no litter, landscaping maintenance, raking of the sand, friendliness of the staff, cleanliness of the ocean lagoon. The pool and firepit are beautiful. The entire resort is picturesque. Ate one breakfast and one lunch on site. It was a little pricey as other reviewers mention, but the food was good. There are restaurants a few miles away in either direction of US1, so you do have other options. With our villa having a full kitchen, we were able to make our own breakfasts, lunches and snacks some, which was convenient. Unfortunately, Tom's Harbor House was closed during our stay. Would like to have tried it for lunch or dinner. Definitely plan to return to Hawks Cay next time we are in the Keys. Highly recommended it!

  • Stayed: October 2010, travelled as a couple
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5  Thank patraveler0302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2010

Spent 6 days in 7223 Villa recently. Originally booked in Sunset Village, which was lovely, but due to problem with couch we were upgraded to Sanctuary Villas.
Villa was very spacious, comfortable and cool with small pool. Beds very comfortable. Kitchen was well equipped. Towels changed everyday and trash collected.
We found staff at Hawks Cay very friendly and helpful from initial booking with Kate. Service was excellent throughout.
We did the snorkeling trip and also kayaking around Duck Key - all recommended, again staff very good. Entertainment and food at Beach Grill very enjoyable. All the Pools were excellent, only complaint was the water temperature - too warm.
Hawks cay is a very good resort, well maintained and very clean. It is an excellent place to base yourself in the keys- only 1hr from Key West. We would highly recommend it and hope to return.

  • Stayed: July 2010, travelled with family
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3  Thank PunchFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2010

The Sanctuary at Hawks Cay turned out to be a great choice for our family, which includes 3 teenage boys. We weren't sure what to expect but we were pleasantly surprised by the villa (#7223). It was big, clean and the beds were very comfortable. The private pool got a lot of use since it was very hot during our stay. Having a full kitchen allowed us to stock the fridge and keep the boys well fed without breaking the bank. It was great to wake up to a full pot of coffee every day. This unit is an end unit so it was very quiet. Free internet was nice too (should always be free!) and the flat screen tv's in every room let us keep up to date on world cup soccer and wimbledon tennis during our stay. We made use of the tennis courts every day and our boys loved hanging out by the main pool at night and meeting other kids at the resort. Everyone was friendly and the resort staff were very helpful. Extra towels, laundry detergent, dishwashing soap - just a phone call away. The teen center was always busy and our boys were able to make good use of it and get involved in games there. The fitness center (also included at no charge!) is not your typical hotel fitness center with a few machines and stationary bike. This is a full fledged, top-notch workout facility. It was always being used but never too crowded. The equipment was great and they have everything you could need for a good workout.
One of our only complaints was that the main resort pool was too warm! It was not refreshing at all and provided little relief from the mid-90's temps. Fortunately, our pool at the villa was cooler (and cleaner!). Weather conditions (wind) caused most water activities to be cancelled every day so we were challenged with finding things to do every day. The resort did call us every day to let us know that activites we had signed up for were cancelled. Since we couldn't parasail or snorkel, we went to Key West, several beaches and mini golf. Hoping the wind dies down for our last day here so we can get out on the water.
We only paid approx. 2k for 6 days here so we feel like this is a good value for top notch accomodations for a family of 5. We would highly recommend this resort, and this unit in particular to any of our friends. Very comfortable!

  • Stayed: June 2010, travelled with family
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4  Thank sportsfans10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2010

For $6500 a week I would expect far better service.

The villa itself was nice on first impression. Big, multiple flat panel tvs, espresso maker. But then you realize that the quality is just not great. Towel racks that use exposed wood screws are a visible example. That would have been fine but the beds were terrible. Hard, sheets that don't fit and some sort of plastic Berliner that just made sleeping terrible.

Maid service doesn't really clean the room and they only change sheets and towels once.

I am not sure if it was just our villa or of this was true for all of the villas but it was noisy both late at night and early in the morning. I believe it wAS the resort shuttle van racing around at night and first thing in the morning (by 7 each morning) it was John Deere landscape equipment.

The dive shop was great. Very friendly.

At checkout, they decided they needed to really annoy by charging $10.26 for a single 1 minute call that one of my kids made from the room to his brothers cell phone. This is a huge pet peeve of mine and left a terrible taste in my mouth.

As such, I really couldn't recommend this resport to anyone.

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1  Thank colorado_traveler67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sanctuary Villas at Hawks Cay

Address: 61 Hawks Cay Boulevard, Duck Key, FL
Region: United States > Florida > Florida Keys > Duck Key
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Duck Key
Number of rooms: 5
Also Known As:
Sanctuary Villas At Hawks Cay Hotel Duck Key
Sanctuary Villas At Hawks Cay Duck Key, Florida - Florida Keys

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