Seemed to be a very common problem at this resort and tempers were flaring... Our villa was not clean and we were told it would be perhaps 7 pm before we could get into our unit. We were offered a different villa much further away from where we booked ours for $100 off, but declined. After much discussion, we elected to wait after we were told we could shower at the spa (not a great spa), and they gave our account $100 credit. We were also allowed to check out at one (standard late check out time). Hated to begin vacation this way, as it is uncomfortable to have these debates with staff and management when you are simply trying to ask them to honor our reservation as it was booked. The property was fine, the service was good, there was plenty to do. If I could be sure this beginning would not happen again, I would consider a repeat stay, but based upon the number of fellow travelers experiencing this same issue, I doubt it will happen. There seemed to be a shortage of front desk managers....
- Also Known As:
- Sanctuary Villas At Hawks Cay Hotel Duck Key
- Sanctuary Villas At Hawks Cay Duck Key, Florida - Florida Keys