We stayed in the Sanctuary Villas, 4 adults, 2 children. Upon arrival, villa floor was covered in cleaner, never rinsed and we all nearly slipped and fell. Villas need serious Maintanence. Floor tiles lifting and cracked, walls grubby, blinds broken, furniture tatty. Inoperable cooktop. Broken shower door. General appearance was grubby. Back pool deck and pool area in poor Maintanence. Pool filthy. Also, there were roaches in the villa. We did call about bugs and slippery floor, they tried their best to remedy. Asked and paid extra for daily cleaning, did not show up one of the days.
Check in was quick, service at main pool was good and efficient. Food was decent. Most staff seemed pleasant and accommodating. Cleaning woman had a permanent scowl.
Kids pool was under repair for the first three days, a major disappointment as there was no notice or signs.
We decided to venture off property for most meals, a wise choice according to others we spoke to.
We always told ourselves we need to check out Hawks Cay....we're not sorry we did but we won't be back.
- Also Known As:
- Sanctuary Villas At Hawks Cay Hotel Duck Key
- Sanctuary Villas At Hawks Cay Duck Key, Florida - Florida Keys