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“Could have been better, but handy for the Key's”

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Holiday Inn Express Hotel & Suites Florida City
Ranked #7 of 12 Hotels in Florida City
STAFFORDSHIRE
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Could have been better, but handy for the Key's”
Reviewed 9 March 2012

We stayed here for a 1 night stay prior to visiting the Keys, we tried Best Western but they were full and it was getting late. The rate was a bit expensive, but when you need a bed and are tired then you take it. The hotel all looked clean, the only problem was everywhere smelled of damp. Outside they seemed to have a reed bed sewerage system and we thought that might be the smell. The toilet didn't empty quite as quick as we are used to and the water hung around in the bath when taking a shower so drains seemed poor. Breakfast was a lacklustre affair, nothing seemed attractive to eat and coffee was very strange. Didn't use the pool at all. In fact we were glad to leave next morning and would book a stay elsewhere in advance next time.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
1 Thank SANDRA E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCARE at Holiday Inn Express Hotel & Suites Florida City, responded to this review, 2 April 2012
Dear SANDRA E,

Thank you for taking the time to write your review. We would like to express our sincere apologies for the shortcomings you experienced during your stay. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Grant, Michigan
Level 6 Contributor
687 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 535 helpful votes
Reviewed 8 March 2012

Wanted to try this motel for several years and finally made the necessary reservations. Very easy to find, seemed safe and clean. We were warmly greeted by the night clerk
Breakfast area is huge and well run. A big TV is there for all to watch.
Computers in lobby (2) worked kinda OK, but the mice need replacement.

I would stay here again without hesitation.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank Impala guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 March 2012

This review is posted to acknowledge the compassion that the management of this hotel extended to us. A tragedy in our family made it impossible to travel at the time that we had planned and booked our accommodation for. The management of Holiday Inn Express & Suites Florida City, Florida went above and beyond anything that we could have reasonably expected. We would also like to thank the customer service staff at Expedia.ca for their assistance. A strong recommendation based on the actions of management to make things right.

Stayed February 2012, travelled as a couple
Helpful?
3 Thank morrisburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genoa, Italy
Level 5 Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 February 2012

Perfect for a short stay between Miami and the keys to visit the everglades. Its's 5 miles from everglades alligator farma and from the entra ce of the park.
It is a standard holyday inn, good services, complimentare breakfast.
The room are ratear new,

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Spina74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sc
Level 6 Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 February 2012

Our room was very large, almost a suite, and reasonably clean. Had been remodeled in last few years although they should have replaced the showerhead and carpet too. Liked the white blanket and spread so you can see it's clean. Location was great for access to the Everglades, local restaurants, Starbucks and Speedway. Not so good was the rough area behind the hotel, but the hotel had a chain link fence with closed gate at night so didn't seem so bad. I'd stay there again because of the excellent access to Everglades and It looked better than other hotels in the area.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Bentrdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
Level 5 Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 27 February 2012

The car would have been more comfortable except that the parking lot gave me the creeps as the neighborhood doesn't exactly exude feelings of comfort and joy.

I travel over 100 nights a year. this is the first time ever that I have switched beds in the middle of the night. The A/C unit made horrible noise, the 'bed diaper' that covers the mattress was wrinkled and caused discomfort below the extra itchy sheets that are pulled over them.

This place is gross. HIE

  • Stayed January 2012, travelled on business
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    • Cleanliness
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Helpful?
Thank Kitalexi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Latoya M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, 29 February 2012
Thanks for your feedback. We value guest, such as yourself, to take the time to write your reviews. We pride ourselves in our service culture and we think it is unfortunate that you had the experience that you did. We look forward to another opportunity to turn around your experience and ensure that your next stay meets your expectations. Thanks!
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Travellers are raving about these Florida City hotels

Greensboro, North Carolina
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2012

My family and I recently moved to Florida, and we had to stay here multiple times. Everyone at the front desk is super nice and helpful. Isabella, who works at the front desk, was extremely nice. I enjoyed the continental breakfast each morning and the breakfast area was constantly maintained by the kitchen staff. The rooms are clean, and the hotel is quiet. It is also located about 25 minutes from Key Largo.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LovingBeaches1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Florida City

Property: Holiday Inn Express Hotel & Suites Florida City
Address: 35200 S Dixie Hwy, Florida City, FL 33034-5604
Phone Number:
Region: United States > Florida > Florida City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Florida City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florida City 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway, Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, comfortable bedding, and a great new hot breakfast await your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you re in South Florida Stay Smart at the Holiday Inn Express Florida City. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florida City
Holiday Inn Express Florida City
Holiday Inn Florida City
Florida City Holiday Inn
Holiday Inn Express Hotel & Suites Florida City

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