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All reviews evening reception managers reception made to order breakfast free drinks and snacks koi pond pretzels free happy hour pre cruise cruise port cocktail hour total wine within walking distance complimentary breakfast pool area sun trolley hotel shuttle close to the airport
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Reviewed December 23, 2012

Arriving early from our cruise we were of course told we would have to wait for our room. The bellman checked our luggage for the day so we could roam. The grounds and lobby are beautiful but the room could have used some updating. We were able to check in 3 hours later and were met by the housekeeper who informed us the prior night the occupant had said he smoked on the balcony so we were delayed in getting our room until she could air it out. The room smelled. She asked permission to spray a room deodorant and it helped to some extent. We kept the doors open for several hours - no privacy. Maintenance showed up later and used an ionizer while we were out to dinner. The room still smelled. On check out, the desk person tells us we were put on a smoking floor in a smoking room and should have been informed of that. In the end, she waived our bill (over $200.00) and that was acceptable to us. We had made our reservations months in advance and arrived 4 hours before check-in so I do not understand why we were given this room in the first place.
The breakfast was top notch. The evening reception is very nice. The staff was pleasant and helpful. The hotel was full of college kids for some kind of a tournament but the hotel was still quiet. Location is fabulous. You could almost walk to the cruiseport. A large mall was behind us and restaurants were everywhere! We were a $6.00 taxi ride from the port and the hotel had a shuttle to the airport for $21. (that may have been $7.per person)

Room Tip: Avoid the 3rd floor unless you are a smoker.
  • Stayed: December 2012, travelled with family
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Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 21, 2012

Perfect hotel prior to cruise; hosted bar during manager's happy hour; beautiful lobby and patio area; everyone was friendly and helpful; room was perfect; will absolutely stay there again whenever we cruise out of ft. lauderdale.

  • Stayed: September 2012, travelled as a couple
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Thank grammajojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 21, 2012

I was with a "Travel with Alan" group; following disembarkation from a cruise. Hotel was beautiful and very nicely appointed. Manager Reception "snacks' poor (popcorn, crackers and potato chips) but who's complaining with free drinks! Complimentary "cooked to order" breakfast very good. Area where served a bit congested but manageable. Will keep this hotel and chain on my "go-to" list.

  • Stayed: December 2012, travelled with friends
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Thank whirlarado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 20, 2012

So glad I picked this hotel. It is similar in price to other Hiltons in Ft Lauderdale but so much nicer. We had a two room suite with a small balcony, free drinks during Happy Hour, and free hot breakfast. Very nice atmosphere and beautiful lobby. Here is a photo I took from the third floor. Only downer was no free airport shuttle but it was only $7 per person. Well worth what we paid. Around the corner and behind the hotel was a huge plaza with a Publix where we picked up those last minute items we needed before our cruise. Nice restaurant behind the hotel also. Next time I will go a few days early to explore more.

  • Stayed: December 2012, travelled with family
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Thank Catherine E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 20, 2012

I had a group of 25 staying at this hotel. It was convenient to the cruise, Lovely staff, pretty hotel and gorgeous pool area. Very convenient to stores behind the hotel to get some things prior to boarding, and many restaurants, although we went to TOm Jenkins BBQ as we love it and to The Old Heidleberg Inn, many also went over to the Irish Pub across the street and loved it although it was always PACKED. The breakfast in our hotel was good as always but it was so crowded and so hard to find a table to sit and the fruit and tht area were not replenished fast enough. had to wait 10 + minutes in line just to order the eggs, But everything was good. The price to park though is way to High $20 a night, then come to find out some got it removed off their bill. But hotel was clean and lovely and I would stay again if the price was right

Room Tip: I like it near the elevator, or ask to have a view of the Port
  • Stayed: December 2012, travelled with friends
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Thank susette405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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