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“Okay Location but very poorly managed.” 2 of 5 bubbles
Review of Courtyard Gainesville

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Courtyard Gainesville
Ranked #18 of 45 Hotels in Gainesville
El Dorado Hills, California
Level Contributor
116 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Okay Location but very poorly managed.”
2 of 5 bubbles Reviewed 10 May 2012

I have stayed here three times for a week each time for business. The Courtyard is nice, they did a much needed upgrade to the lobby to bring it up to a normal Courtyard level. The rooms are normal Courtyard rooms nothing special. Breakfast is good but not great, The ladies that staff it try to make the most of it. What I have had the most problems with is the management. I have had some small issues that they made into bigger ones because of their lack of attention and professionalism. Because of this I cannot and will not recommend this hotel. The Spring Hills across the street has done a much better job of appreciating my business.

  • Stayed July 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank PortugueseMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsstGMA, General Manager at Courtyard Gainesville, responded to this review, 17 May 2012
Thank you for your comments. I sincerely apologize for the frustration you have experienced at my property. It is clear from your review that we were regretably unable to meet your expectations. Please know that I value your comments and will take action with my staff and management to address your concerns.

My team and I strive to always provide our guests with the best overall experience possible. I would like to personally invite you back to our poperty in the hopes that we can regain your trust and loyalty on a future trip to Gainesville.
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169 reviews from our community

Traveller rating
    55
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
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English first
Amsterdam, The Netherlands
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 14 April 2012

We stayed at this hotel for 1 night, end of March. Was able to get a good deal through Priceline ($ 65). Nice, big rooms, friendly and efficient service at front desk. They were still renovating the main restaurant but since we only stayed 1 night that was no problem. Many restaurants closeby. In the morning breakfast was served in some convention room. We were lucky to get there early, the buffet was more than we expected for the price of $ 9, including fresh wafles and eggs! Within half hour the entire room was packed but we were on our way then. All in all a nice stay with friendly service. Wifi was good everywhere. They also had free computers in the lobby.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Olaf v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsstGMA, General Manager at Courtyard Gainesville, responded to this review, 17 May 2012
Thank you for your positive comments!

I am very glad that your enjoyed your experience at our hotel. Our renovation process is now completed and we have a wonderful and vibrant new lobby concept including The Bistro restaurant which is now open for Breakfast and Dinner!

I hope that on your next trip to Gainesville you will consider our property again for your stay. I thank you again for your review and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed 16 March 2012 via mobile

I am a little disappointed that when I booked, it did not state that the entire 1st floor would be under construction, or that the elevator would not be working. I am even more disappointed that the fee was full price 154, with no restaurant, noise, the parking lot littered with construction material and vehicles. On the bright side the staff was nice. . . I will be staying at th Hilton down the street next time.

Stayed March 2012
Helpful?
2 Thank Don-in-Tampa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsstGMA, General Manager at Courtyard Gainesville, responded to this review, 17 May 2012
I would like to apologize for the inconveniences you experienced as a result of our renovation. I can completely understand your frustration and appreciate your comments.

We have successfully completed our lobby and restaurant renovation and would love to have the opportunity to showcase its benefits and services to you on your next trip to Gainesville. Though we failed to meet your expectations on this trip, I can assure you that my staff and I are dedicated to providing you with a "new stay" at our Courtyard when you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 14 February 2012

Know that this property is currently under a major renovation with all the noise, dust and inconvenience that goes with it. My colleague and I were told it would be this way until "at least mid-March". When we inquired about some sort of reduction in our rate or some other consideration we were told flatly NO.

Additionally the overall condition of the rooms is a bit tired and worn. The door on my room does not even latch unless repeatedly slammed.

  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank MPeterCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsstGMA, General Manager at Courtyard Gainesville, responded to this review, 22 August 2012
Please accept my apology for the poor experience you encountered at our hotel during the renovation process. Admittedly we failed to properly inform guests at the time of booking about our condition. I am sure it was not what you expected, though the lobby area and new Bistro are up and running and a completely new experience compared to our former lobby.

I would like to personally invite you and your collegues back to our property to see the wonderful new features this renovation has provided. I am sure you will find them to your liking and much improved from your last visit.

Best regards,
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Palm Coast, Fl
Level Contributor
111 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 30 December 2011

My daughter and I stayed at the Courtyard earlier this week to attend to some personal business. We were greeted by Kayla upon checking in, and she was extremely pleasant and very helpful. The lobby, eating areas, and the room was spotless. We checked out the next day and were attended to once again by Kayla. After checking out and leaving, we found that we needed to find a place to use a fax machine, so we decided to go back to the Courtyard and see if they could help us out. As luck would have it, Kayla was still there, and she took care of all our needs with a great attitude and a friendly manner.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CommishPalmCoast_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardGainesville, Manager at Courtyard Gainesville, responded to this review, 2 January 2012
Greetings from Gainesville! Thank you for taking time to provide your feedback about your stay! We are excited to hear you enjoyed your stay with us and that our team, and more specifically Kayla, was there to take care of your every need! We can't wait to see you back at the hotel next time you are in the area!
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Oviedo, Florida
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 October 2011

We had to book this hotel at the last minute. Being that Gainesville is a college town I really wasn't sure what I was getting myself into. I was pleasantly surprised when I arrived. The Asst. GM was working the desk and she was as nice as could be. She checked me right in. My room was not fancy, pretty basic but nice and clean. Everyone I encountered during my stay was extremely nice.
The only reason I didn't rate this a 5 star was the bed was a little uncomfortable. I have a family of 4 and the bed my son and I slept in caved into the middle. Wish I could have slept better. But I dealt with it because the room was clean. Also the breakfast was very expensive and was not worth the price. My advice is to eat somewhere else and you will be fine.
Don't check into this hotel if you are looking for an upscale ritzy hotel because you will be dissapointed. But if you want something clean where everyone treats you good this is the place in Gainesville! If I ever need to return to Gainesville I will be staying here again.

  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank srodriguez1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AsstGMA, Manager at Courtyard Gainesville, responded to this review, 11 October 2011
Not Fancy But Clean, We greatly appreciate your feedback regarding your stay here at the Courtyard by Marriott in Gainesville. We strive ourselves on great customer service, and I noticed you said you were pleasantly surprised. We are actually going to have our lobby remodeled starting in January which will help spruce the lobby up, and make it feel a little bit more upscale. The new lobby should be done in mid March so please come back by if you are ever in Gainesville.

Thank you,
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North Palm Beach
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 27 August 2011

Good thing I bring my Bose noise reduction headset with me on trips our I would not have gotten any sleep. The walls of this Courtyard are so thin I could hear every word the guest on either side were saying. Very disappointed given this is a Courtyard.

The property is very old and Marriott should level it and build a new one.

When I am working in Gainesville I will never stay at this Courtyard again. There is a Fairfield Inn by Marriott just up the road which is a much better build property.

  • Stayed July 2011, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Claude T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JTabone, General Manager at Courtyard Gainesville, responded to this review, 6 September 2011
Thank you for taking your time to give us feedback on our hotel. We are very sorry for your disappointing stay you had in July. Starting in January our lobby renovation which will be completed in March will give us a whole new look and feel. We will have a new lobby with our New Bistro concept breakfast, home theater, GoBoard and media pods.

Hopefully you will try us out again for your future travels.

Best Regards,
Steve Cotton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Gainesville

Property: Courtyard Gainesville
Address: 3700 SW 42nd St, Gainesville, FL 32608-2383
Region: United States > Florida > Gainesville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Romantic Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Gainesville 3*
Number of rooms: 81
Official Description (provided by the hotel):
The Courtyard by Marriott Gainesville FL hotel near Archer Road & I-75 is home to the University of Florida and Gator football. Nearby you'll find more than just the University; check out the Florida Museum of Natural History, Harn Museum, the Santa Fe Community Zoo, the Oaks Mall, and the Kanapaha Botanical Gardens which are just a quick drive from the hotel. Guests traveling to our University of Florida hotel will enjoy the free high speed Internet access, WiFi, a 24-hour business center, large in-room workstation and access to meeting space at our Gainesville FL hotel. Enjoy a hearty breakfast at the Courtyard Cafe and grab a quick snack from The Market when on the run. We are dedicated to making sure you can maintain your health on the road, so take advantage of our 24-hour fitness center and unwind at the end of the day by enjoying the outdoor pool and spa. We hope to see you soon at the Courtyard Gainesville FL! ... more   less 
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Also Known As:
Courtyard By Marriott Gainesville Hotel Gainesville
Gainesville Marriott
Gainesville Courtyard

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