I called to get a price for a week and was give 292 per week bottom floor. I am AAA so it brought the price lower. When I said book this I was put on hold by Mit and he didn't come back for a long time. I called back and he wanted to call me back but I was on break at work so he booked it at the price that was quoted a second time as the first call. He took my number and gave me a confirmation number. I called later that night to get the confirmation number and the girl gave it to me but instead of the AAA rate Mit gave me and I thought I booked, the rate was almost $400. The girl told me I needed to call back in the morning between 8-10 which I did. The girl that answered the phone stated he was just coming in and hold on. She didn't put me on hold so I heard her talk to a gentleman saying I was on the phone and he asked what it was about. The girl replied "I don't know and the man's reply was take a message". The girl came back to me and said "sorry that wasn't him". I explained I heard her conversation and she said he wasn't in and she would have him call me. I explained I needed to go to work and needed to talk to him about the reservation he booked the day before. Her reply was the weekly rate was what was booked. I never explained to her what I was calling for this morning so this place is nothing but LIES!!!! I will be canceling this reservation if Mit ever gets back to me. Customer service and honesty is lacking at this place. This explains why everywhere else around was booked solid and this place still has vacancies. I will respond back if anything changes and change my rating.
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- Also Known As:
- Bella Oasis Homosassa
- Bella Oasis Hotel And Spa