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“Nice Setting, but Disorganized Staff”
Review of Sundowners

Sundowners
Ranked #22 of 142 Restaurants in Key Largo
Certificate of Excellence
Price range: US$30 - US$30
Cuisines: Seafood
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, View, Local cuisine, Special Occasion Dining
Dining options: Dinner, After-hours, Breakfast, Lunch, Delivery, Reservations, Takeout
Dining style: Casual Dining
Reviewed 22 February 2012

We stopped here for cocktails and to watch the sunset recently. Right on the water (bay side), this restaurant/bar enjoys a great location. Be aware that there is not enough parking in their small lot to accomodate their seating capacity, so when the place is busy, you have to park along Overseas Highway. On the evening we were there, the bartender working the outside bar was disorganized and didn't seem prepared to work her shift. I also got the impression that the bar wasn't properly setup or stocked. For some reason, our drinks during Happy Hour cost more than the exact same drinks once Happy Hour ended! Considering the obvious problems they seemed to be experiencing, I didn't mention this confusing price change. Other customers were getting rather upset over having to wait longer than necessary for their orders. I should mention that while we were there, this outside bar was never completely full.

We considered ordering apps at the bar and staying longer, but just didn't get a good feeling due to the overall disorganization at this restaurant. It wasn't just at the outside bar, the entire staff seemed to be confused and unfocused. However...we checked out the menu and it did appear to have some interesting dishes.

The outside area at Sundowners is very relaxing and has that great water view. There was a very good singer/guitar player performing on the small outdoor stage. We did stay longer than we originally intended due to his musical talent and ability to engage the customers. I don't know if the difficulties that evening were due to inexperienced or untrained staff, unexpected customer volume, or maybe this is the way they always conduct business. We'll try Sundowners again because the place seems to have the potential to be a very nice place to relax in Key Largo. For their sake, I hope the problems we observed that evening were an exception, not the rule.

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Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,447 - 1,451 of 1,705 reviews

Reviewed 21 February 2012

Having been to the key 4 times over the last 10 months for diving - I find myself going back to Sundowners every trip - service is friendly, menu is what you what in the keys, a mix of fresh seafood and steaks, and they have a great outdoor seating area that has an outstanding sunset view. This trip they have brought back the guitar player outside. Always a place for large groups and families - I highly recommend. My son swears by their baked potatoes. This past trip the kitchen was a little slow (we didn't mind since we where enjoying the music outside) - our waitress offered us a free desert and a 10% discount - very unexpected and really showed their focus on customer service....

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Thank NorthAtlantaTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2012

Absolutely amazing location, food, service and ambience. So go and try it! We came across this restaurant by accident so was a pleasure to find out that the service and food was amazing. Steaks and seafood a must!! It was my mother in laws birthday and they made it really special by turning a whole key lime pie into a cake with candles. It was the best one I have ever tasted! The service could not have been better, very attentive at all times even though it was busy. Watching the sun go down in a place that's buzzing with people, super food and a great singer! Paradise!! You'll regret not trying it out!

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Thank ClaireRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

Mark was our waiter and suggested great food. We both really loved the kabobs---steak cooked just right and shrimp and scallops were very fresh. The bread had a nice tropical flair and the salads were huge. Try a rum runner for a nice cocktail to start. We were encouraged to stay for the sunset. So nice not to feel rushed!

3  Thank ChanceUpon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

Ate here once during our visit, the food was really good and the setting with the seats on the dock were great. You could see large Tarpon and other fish cruising by in the evening light, was a great setting. The music coming in from the Big Chill (next door) was quite loud, but least there was no competeing music from teh actual restaurant so it just added atmosphere.

The negative aspect was really our server, she wasnt very busy but seemed quite slow. She also manged to spill an entire pot of oil based salad dressing on to my shorts, which she didnt seem very bothered by. Once i had cleaned up i had to ask for a compliemntary round of drinks to cover the cost of the dry cleaning bill i was faced with. i was very disappointed that this was not forth coming or any other compensation considering her mishap was pretty large.

This i guess was a one off occurence, but it did put us off going back, customer service obviously not a strong point

Thank Chunky-M0nkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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