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All reviews smathers beach shuttle service free shuttle duval street directly across the street every half hour pool area hotel shuttle close to the airport starbucks coffee living room resort fee the hotel offers nice pool spring break hot tub king suite
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Reviewed April 24, 2016

We loved it! Excellent suite with an enjoyable island atmosphere. Kind waiters and good food in restuarant. Pool is small and crowded. A good family place. Charges an cheecky extra charge for "hotel facilities".

  • Stayed: June 2015, travelled with family
    • Value
    • Rooms
    • Service
Thank Sebastian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this reviewResponded April 26, 2016

Dear Guest,

Thank you for taking the time to write this positive review. We are glad to hear you enjoyed your stay with us and found our staff to be friendly. We do have a resort fee at the Sheraton Suites Key West which is $29 daily and provides every guest with:
• Shuttle service to Downtown from 8:30 am – 12:00 am
• Unlimited local and 1-800 telephone calls
• Lobby refreshments, including virgin Mojitos and fresh-baked cookies in the afternoon
• Bottled water replenished daily (based on usage)
• In-room umbrella for use during rain
• Bathrobe in all guest rooms
• Pool towels for all watersports adventures as needed
• Poolside refreshments daily, including fresh-blended fruit smoothies, popsicles, and iced cool towels
• Free children's menu options at Coral Crab Café for kids 5 and under (one free meal per paying adult)
• An assortment of Key West coupons

Thank you again for your review. We hope to welcome you back in the future.

Warm regards,

Emily Sipe
Catering and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 24, 2016 via mobile

Nothing extraordinary about our stay there - a Sheraton property, it was well maintained. The bed and mattress were not up to par. The suite was spacious with only a basic microwave and fridge in the kichenette area. The pool area and hot tub was not too big - it rained the days we were there. Maybe that is why there was no towel attendant around when we went to get towels.
Smathers beach was right across the road. Not a big beach - key west is not a beach destination and after south beach Miami, we could not agree more.
We rented bikes from the hotel for a day and biked downtown - that was probably the most memorable part of our trip. It was raining off and on and biking turned out to be fun in the drizzle.

If we plan another trip, I would stay in Marathon maybe - Keywest was expensive and not worth the price.
Was so glad we just booked for 2 nights - it was enough time to explore the island and get a feel for it.

Stayed: April 2016, travelled with family
Thank NQTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this reviewResponded April 26, 2016

Dear Guest,

Thank you for taking the time to write this review. We are glad to hear that you were able to turn a drizzly and rainy day into a memorable experience. Thank you again for your feedback and for staying with the Sheraton Suites Key West.

Warm regards,

Emily Sipe
Catering and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2016 via mobile

Wonderful hotel. No need for personal transportation since the hotel shuttle runs regularly to downtown Key West even as late as 11 pm. Mr Ed the morning driver was sooo helpful with directions and facts about the town. The suite was spacious and very comfortable. I would stay there again

Stayed: April 2016, travelled with friends
Thank Clara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this reviewResponded April 26, 2016

Dear Guest,

Thank you for taking the time to write this positive review. We are delighted to hear you enjoyed your stay with us. We are glad you found Mr. Ed to be so helpful and will be sure to pass along your kind comments to management to recognize a job well done! Thank you again for your review and we look forward to welcoming you back in the future.

Warm regards,

Emily Sipe
Catering and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 21, 2016

I chose to get married in Key West, and the Sheraton did my reception and the wedding was on the beach right across the street. The value for the hotel was very nice. The pool was nice and the hotel felt very elegant. The suite we were in was very modern. We enjoyed our stay. The staff was also amazing. They also offer good deals on stuff to do around the area at the concierge desk. Highly recommend.

Room Tip: Ocean view was amazing with the private balcony.
  • Stayed: November 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kenneth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this reviewResponded April 26, 2016

Dear Guest,

Thank you for taking the time to write this review. Congratulations on your wedding! We are glad to hear you enjoyed your stay with us and found the staff to be helpful. We will be sure to pass along your kind comments to recognize a job well done! Thank you again for your review and we hope to welcome you back in the future.

Warm regards,

Emily Sipe
Catering and Marketing Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 20, 2016 via mobile

I made a last minute reservation, and I had a pleasant stay here for a couple of days. It's generally a pleasant place but a bit out of the way. I had a rental car so I didn't have to rely on the hotel's shuttle to downtown. The pool is pleasant, but the rooms and property were a bit run down-- door knobs falling off, towel hooks falling off, security gates at the back of the property that frequently don't close and lock properly.

During my stay there was a wedding each night, which resulted in a lot of noise in the rooms facing the pool.

There were a lot of kids, and it seemed like a good place for a family trip. Just be aware that it's not directly on the beach. It's just across the street from the beach, but it's a pretty major street.

If the price works for you and you're willing to tolerate the maintenance issues and location, you'll probably enjoy your stay here.

Stayed: April 2016, travelled solo
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this reviewResponded April 22, 2016

Dear Guest,

Thank you for taking the time to write this review. It is nice to hear that overall you had a pleasant stay. It is regrettable to hear of your experience with maintenance issues and thank you for bringing them to our attention. They will be passed on to management and staff to be addressed. Thank you again for your feedback, it is greatly appreciated.

Warm regards,

Emily Sipe
Catering and Marketing Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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