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All reviews sunset pier hot tin roof mallory square liquid lounge noble house junior suite end of duval street watched the sunset ocean view perfect location whirlpool tub cruise ship pool staff overlooking the water pool area frozen towels hotel restaurant
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Reviewed January 9, 2015

We stayed in the Keys in November. Ocean Key resort was recommended by a friend to us. Check in was late, front desk staff not very professional. Pool staff was not very friendly. Room was nice but the balcony had a broken decorative piece that banged around in the wind all night. Have stayed in Key West many times but this was our first and last trip to Ocean Key Resort, not worth the money.

  • Stayed: November 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Elizabeth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 6, 2015

We chose Key West for our Christmas getaway to meet with our adult children and friends. We looked forward to relaxing in the sun by the pool overlooking the ocean.we had 2 suites, one beautifully designed and decorated, a second suite that was old and outdated. Several weeks prior to our trip I received a phone call informing me the pool would closed for 'cosmetic renovations' Dec 14-21. I considered moving to a different location but was assured the pool would be completed. We arrived on Dec. 19 and found the entire pool area under construction, everything was being re-tiled. When I asked about the timing, the front desk denied even knowing about the pool's renovations. Each day went by and the pool's renovations very slowly progressed. It was not completed when promised yet there was no communication to the guests on the pool's status and each day I went to the front desk to ask the status and was not told a thing! I felt deceived and lied to. Never did they offer compensation, I had to demand compensation. Finally on Dec 24, 2 1/2 days late, the pool opened. Very poor planning on the management's part, and they took no responsibility to their guests. Not the special Christmas family stay we had planned for. Very disappointing experience that could have been avoided with open and honest communication to guests.

Room Tip: Partial views are likely overlooking the parking lot, loud.
  • Stayed: December 2014, travelled with family
    • Location
    • Rooms
    • Service
7  Thank Linda O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 6, 2015

My husband and I loved the place very very much. They have many onsite facilities. The outside pool and hot tub were nice with the ocean view. Jacuzzi in the room was super lovely too. Not like most other chain hotel rooms, Ocean Key has its own taste of the room decoration and made our stay extra comfy and cozy. Although a little pricey (we visited during New Year), it worth the money for the experience.

  • Stayed: January 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank Gigi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 6, 2015

Stayed here with my wife for two nights (19/20th Dec.2014). The address says it all, 0 Duval Street. Drive any further and you're off the pier and into the gulf! This was our first visit to Key West so we spent a little extra on this hotel, it was worth every penny. Everything about this hotel is top class. The staff are some of the best ever, the location is to die for, the hotel bars and restaurants are great and the Sunset Pier is the best place to watch a Key West sunset. If you want the nightlife it's right outside your door on Duval and the sightseeing trolleys are just around the corner. At check-in we asked for a room with a nice view and were given a free upgrade to a suite, now that's great service. We just asked nicely and the hotel helped us out because they wanted us to enjoy our stay. We ordered a room service breakfast on our last day as a treat and our order was delivered on time, hot and with a smile. When we left,the valet brought the car round and loaded our luggage immediately, once again with a smile. We cannot fault this hotel, everything about our stay was perfect and we would recommend it to anyone visiting Key West.

Stayed: December 2014, travelled as a couple
2  Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 1, 2015

Stayed at this wonderfully located hotel for 2 nights as part of our November honeymoon. Unfortunately, despite it being a special occasion for us the hotel located us in a room overlooking the car park at the back of the hotel. A disappointment. Great room but lousy view! The hotel's swimming pool area is small but has great views out to sea and gets the sun for most of the day. At least it would have done if a dirty great cruise liner hadn't tied up for the afternoon on the quay immediately outside the hotel. The pool was in shade all afternoon as a result and even though the liner left just before sunset time, our first day was effectively ruined. We had to go into town when all we wanted to do was rest up.
Never mind we thought , we have the second day to look forward to around the pool. Not so, there was a wedding taking place that day and room around the pool was severely restricted from early afternoon. We were moved away and .... into the shade! We ended up spending the second (and last afternoon) of our Key West break walking around the town (again).
So, although the hotel is indeed ideally located there are certain considerations travellers need to take into account when staying at this hotel. Do check up on cruise liner parking and weddings taking place at the hotel before you visit.

Room Tip: Avoid 1st Floor rooms overlooking Mallory Square. Its a car park
  • Stayed: November 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Jon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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