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Reviews (2,873)
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All reviewssunset piermallory squarehot tin roofliquid loungejunior suiteend of duval streetocean frontwatched the sunsetpartial ocean viewperfect locationwhirlpool tubcruise shippool staffoverlooking the waterfrozen towelssunset celebrationpool area
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238 - 243 of 2,873 reviews
Reviewed November 23, 2017

Love everything about this place! Location, staff and rooms! Always a treat to stay when in KW! Sunset pier is fantastic to be so close to and also now the new Fury adventures right at your doorstep! AJ at front dest knows exactly what customer service is and took great care of us and although all the staff fantastic, she just put it over the top with her attention to detail and friendliness!

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank AHonestReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Guest Relations Manager at Ocean Key Resort & Spa, responded to this reviewResponded December 5, 2017

Thank you so much for your review and great comments!

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Reviewed November 21, 2017

Good place to watch the races if they give you the room you booked. I had a problem and the manager never called me. The conceire is awesome and the room service was great. Good location, close to everything

  • Stayed: November 2017, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Yvette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Manager at Ocean Key Resort & Spa, responded to this reviewResponded November 23, 2017

Hi Yvette, we are so sorry the Manager was not able to connect with you. We hope that for next years Power Boat race week we can get you booked into the Ocean Front rooms instead of the partial ocean view rooms. Please call us direct so we can personally assist you with the reservations.

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Reviewed November 20, 2017

If you want to stay in Key West with THE best view of the sunset and a perfect location, Ocean Key Resort is the place. The rooms are gorgeous and the staff was wonderful. Can't wait to get an opportunity to return as we'll definitely stay here again!

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 981douglasg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Manager at Ocean Key Resort & Spa, responded to this reviewResponded November 23, 2017

Thank You Douglas! We can't wait for the opportunity to host you again!

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Reviewed November 18, 2017

Very clean room and beautiful view from the Junior Suite partial ocean view, did have a major problem, my CC was fraudulant charged for a little over $200 on three separate charges, hotel claimed it was a mistake by my bank but according to my bank all three charges were manually entered by OKR, strangely the girl at the front desk who originally swiped my card was not interested in retrieving my fax from the bank proving these charges were manually entered, not saying she had anything to do with it but found it suspicious that she threw a roadblock up at every attempt to request she check the fax machine to get the info, finally had to get the bank to email me the proof and I forwarded it to the assistant GM, they were never able to explain about these charges but after about 5 total hours on the phone I was able to get reimbursed for the charges and compensation for my trouble, other than that all the other staff including the gm was great

Room Tip: junior suite with partial ocean view , try to get 4th or 5th floor because the roosters are loud all night, the higher the better
  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
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4  Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Manager at Ocean Key Resort & Spa, responded to this reviewResponded November 23, 2017

Thank you Mike! we appreciate your comments and review! We take fraud charges extremely serious and want to assure all our guests safety and security are a top priority. To further assure you, this incident is being investigated by an outside firm to ensure there is a full, fair and proper investigation.

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Reviewed November 18, 2017

We had a junior suite with a partial ocean view. The room is spacious and we overlooked Mallory Square with a nice view. There are other junior suites that overlook Duval Street and those are not as nice as ours. We had a view of the sunset and the cruise ships. A Cuban restaurant plays VERY loud music on the square which is very annoying and the roosters with their crowing will not let you sleep late. Why there are two televisions in the room (there is not a separate bedroom) is a little strange. The restaurant "Hot Tin Roof" is great - really good food and service. Likewise, we had good service, food, and drinks at the pool bar. The hotel is convenient to everything in Key West and you can walk pretty much everywhere. The room is nicely furnished although the floor tile is overdue for replacement. I very much liked being able to sit on our balcony with the afternoon sun and watching the Mallory Square people.

Room Tip: Ask for a room overlooking Mallory Square - the higher up, the better
  • Stayed: November 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Kathryn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OceanKey, Manager at Ocean Key Resort & Spa, responded to this reviewResponded November 23, 2017

Hi Kathryn. thank you for an amazing review and rating! Great review and feedback. We look forward to hosting you again.

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