I am 100% about Customer Service. I am completely satisfied with the service I received. The price of the unit was slightly more expensive than companies that rent in the same complex, but it was worth it to have the added customer service. I had previously rented with Key West Vacation Rentals, and I have vowed never to stay with them again. I plan on stay with this company again, and hopefully in this unit.

Arrival to and locating of our unit was easy and simple. We finished up our check in with ease and were given some awesome recommendations of things to do and places to see. The condo was very clean and nicely decorated. We have absolutely no negatives to say about it. Except maybe that it was too hot out to really enjoy the hot tub :( . Anyone going to Key West should definitely do the "Danger" snorkel trip, we swam with wild Dolphins! Also, Islescapes' Captain Alex cooked up a very delicious sunset dinner. Go to Key west with an open mind and truly enjoy what all it has to offer, way too many things to do in a week or even a month! We love it and will keep going back. Staying in one of the properties of Rent Key West will be the first place we consider each and every time.

Once again our stay in Duval Square did not disappoint. We had a few minor maintenance issues upon check-in that were fixed the same day I reported them. You just can't beat the location for easy access to both the Southernmost and Seaport sides of the island.

The only thing I would suggest is that since wireless internet is so global now, units should provide it as an automatic service.

Overall the condo was clean and well cared for. We were there at the end of July so the A/C was very important and worked very well on the 1st floor. The second floor had a window unit which I thought odd that the central air wasn't on the second floor it seemed. But if left on it did keep things nice and cool. Everything seemed to work fine but vent fan in master bath didn't work right so the shower would be fighting the A/C. Location is a bit of a walk from the duval action area but not bad. Underground secure parking garage was a bonus. Only drawbacks were the roosters must love it there as they wake you up everyday and the CVS? next door has a loading area right under the master bedroom window and a few times during the week they were there unloading large trucks around 4AM with a fair amount of noise. Overall would maybe stay there again with earplugs. Last thing the pool was hot which stunk when it is 90+ and strong sun. No internet then.