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“Friendly helpful staff” 3 of 5 bubbles
Review of Fairfield Inn & Suites Key West

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Fairfield Inn & Suites Key West
Ranked #36 of 51 Hotels in Key West
Certificate of Excellence
GreenLeadersBronze level
Kansas City, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly helpful staff”
3 of 5 bubbles Reviewed 7 March 2012

Room old but clean - Staff very helpful - good location in that the trolley stops in front of the hotel - hotel also has on site bike & scoter rental. Hotel is about 1&1/2 miles from the center of activities. Keep in mind that Key West is only 2 miles by 4 miles and completely flat so a bike or a taxi is the easiest way to get around - parking downtown can cost $20/day. After a day of the tourist attractions – I found it difficult to find something to do ( we do not drink or fish).

Room Tip: Our room was above the lobby - the room was unexpectedly quiet yet close to the pool and breakfast
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mike3267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 9 March 2012
Thank you for your review. We are always available to assist with things to do in Key West. We have a lot of history here, Ship Wreck Museum, Hemmingway’s House, Little White House, Fort Zachary Taylor State Park. Fishing is not the only thing to do on the water- You could have gone on a Sunset Sail, Jet Ski, Parasail, Snorkel Trip. We have tones of eclectic restaurants with some of the most amazing cuisines. Our shops on Duval are very unique, filled with beautiful local art and culture. The perception of having to drink to have a good time is certainly not the case here.

Kind Regards,

Nick Durso
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,541 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (340)
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English first
Snellville, Georgia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

Two pluses and two minuses. The pluses: 1) the hotel room was very clean, and I'm a pretty picky person when it comes to this area of a hotel stay; 2) free breakfast by the pool. The minuses: 1) of the two room keys I received, only one worked, and not all the time. So each time I had to go into my room, I had to go back and forth between keys four or five times before the door would open; 2) the wi-fi access was quite slow and intermittently at best.
Key West hotels run pretty expensive, so though this hotel was a little pricey for the size of the room, it was overall a good deal on the island.

Room Tip: Try to make sure you get a pool view or a street view, otherwise you'll spend your time looking...
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  • Stayed March 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sheril S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 6 March 2012
Thank you for your comments. I apologize for the inconvenience you endured from the keys not working. The electronic room keys are very sensitive and can easily be demagnetized when placed closely to other credit cards and cellular phones. I understand how frustrating it is to be at your door and not be able to get in. We try to tell all our guests about the key’s sensitivity as the majority of hotels in the USA utilize the exact same keys. Those who travel often are very aware of this and make additional efforts to refrain the inconvenience from occrruing by keeping the keys in their sleeve and out of the pocket that their phone is in.

Kind Regards,

Nick Durso
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

Overall -- This is a pleasant hotel with decent accommodations, but nothing spectacular.

Service -- I travel with a group of 5 sales reps. on an incentive business trip to the Fairfield Inn at Key West. We received decent service, expecially from the two UK customer service reps. that checked us in. The taxi service that picked us up and dropped us off to and from Duvall street was slow, and I thought the hotel could have done a better job with this. All in all the service was quite nice.

Value -- For the location, and on Key West this was the best value. We got a decent rate and were able to do all the activities we wanted to. You can spend way more and stay closer to Duvall Street, but for the money I'm not sure if it is worth it.

Sleep Quality -- Poor, the beds are small the rooms are nothing special and the air conditioners Umm all night. If your looking for a amazing sleep experience I'd look somewhere else.

Cleanliness -- The rooms were decently clean, and the maid service was prompt every day. I get the impression that on a whole the grounds were also well maintained, though we didn't spend a lot of time at the hotel pool.

Location -- It is a good location, but not great. You need to take a taxi to get to the main drag, all the water activities, and to any beach, but you are in the middle of Key West so it is easy to get around. The typical cab fair is about 5 dollars per person so you won't break your bank, but it does take 10-15 minutes to get a cab after you call on it.

Rooms -- Sub-average. If you have stayed at a Fairfield somewhere else I would say this is a below average room quality. The floors are tile, it has an outdoor entrance, the air conditioner is loud, the bed springs made sweeky noises, and the bathroom is small. I probably wouldn't include the rooms if I was writing a post card back home.

Overall Thoughts -- Pick this hotel if your looking for a good value, a decent pool, and location that has easy access to all of Key West. Don't pick it if you're looking for great rooms with the ability to sleep for hours in a comfortable atmosphere.

Room Tip: Call ahead for a Cab. It can take 10-15 minutes for them to get there.
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  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kovacicn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 6 March 2012
Thank you for your comments on our property. We rely on our guests’ feedback to improve our operation and ultimately the guest experience. We value your comments and will surely utilize your critique for future property investments. Thank you for emphasizing on our property’s Value, as we are not the least expensive hotel but the amenities we offer are certainly worth every penny.

Kind Regards,

Nick Durso
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mitchellville, MD
1 review
3 of 5 bubbles Reviewed 1 March 2012

Don't understand rationale for Fairfield Inn custom of NOT placing water cups
in the same room as the water tap! One arrives at room thirsty, finds a water tap in the
bathroom but then finds that he/she needs to try to cup hands together to have
a simple drink of water! Frustrated, the still thirsty traveler now starts a 'where
are the cups" hunt?

Is there some logical reason why water cups should not be placed in the same room as
the water source?






































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































































Also puzzled at Fairfield's practice of NOT putting water cups in the
same room as the water tap? The thirsty traveler arrives at the hotel,
finds the water tap in the bathroom. but no cups!? The immediate alternative
is to cup hands to drink! Or leave the bathroom and embark on a cup
search elsewhere in the apartment!

I am at a loss to guess the reason for thus incovenient strategy ???

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Curtiss B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 2 March 2012
Thank you for your feedback, as we are always looking for ways to make our guets' experience more convenient and enjoyable. We value your comments and hope that the cup positioning in the rooms do not deter you from returning to our beautiful property.

Kind Regards,

Nick Durso
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

While in Key West we prefer to stay at B&Bs near downtown, the Fairfield Inn & Suites is an acceptable alternative despite being more than two miles from Duval Street. My wife and I stayed there for three nights smack during high-priced, high-tourist season. The cost, however, was reasonable given the season.

While Fairfields are in many respects average hotels, what sets this one apart is the knowledgeable, friendly staff. For instance, their recommendations of restaurants and attractions were terrific. They were most accommodating in every respect. In fact, they sought out their guests to be sure they were comfortable and had everything they needed.

Our room was small but clean and stocked with all the amenities we would need. The AC was noisy when it came on. The pool area was of a quality one would expect at a four-star hotel. The outside bar and adjacent continental breakfast area spacious. All in all, if we couldn't be closer to the action downtown, the Fairfield did nicely.

Room Tip: If you want to be assured of quiet at night, ask for a room away from the pool area.
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lovinlifeFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 1 March 2012
Thank you for commenting on our staff’s diverse talents. We instill the knowledge you would expect from a concierge into each of our associates. The personalized service truly sets us apart from the rest. We have even gone through great lengths to ensure that guests staying at our property get additional discounts for local attractions, restaurants and bars. We have a plethora of coupons at the Front Desk which we happily pair with each guest’s needs. Saving our guests money adds to the value of our property.

Kind Regards,

Nick Durso
Sales Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crystal Lake, IL
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

I am lifetime platinum with Marriott and booked my room on reward points. The hotel has a lot going for it. Great staff....one of the friendliest and most helpful anywhere. There's also a large, clean, pool situated in very inviting surroundings. Another plus is an above-average complimentary breakfast buffet served poolside. In the afternoon, the breakfast area adjoining turns into a fun and friendly Tiki Bar....also very nice. Location is about a 5-10 minute drive from Duval Street shopping, dining, and nightlife. (Cabs are fairly plentiful and relatively cheap),

The only problem here during my stay was the room. Clean, bright, and equipped with comfy bedding, but very small. We had three people (me, wife, and young adult son), and we kept bumping into each other. Very little storage space for luggage, etc. I did notice that they had what appeared to be larger rooms and suites. So my advice would be to book one of those (and expect to pay a little more), unless you're traveling solo, not planning spending time in the room (this IS Key West), or otherwise don't mind having limited space.

Room Tip: Reserve a larger room or suite if you can
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  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cyberdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 1 March 2012
Thank you for your comments, we appreciate your loyalty with Marriott and hope to have the pleasure of accommodating you again in the near future.

Kind Regards,

Nick Durso
Sales Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterey CA
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 26 February 2012

Jimmy Buffett might have stayed here, and he would have easily found that lost shaker of salt in these very small (RV sized) rooms! So small that you could easily pole vault from the beds to the bath and back in a single attempt (I did not attempt it)

The room had plantation shutters and no drapes so we enjoyed ambient LED lighting from outside all night. In the finest highway gas station rest room tradition the sink had neglected to have a drain stopper, a bow to water conservation or whatever, The toilet had an interesting sign on the lid proudly proclaiming its inefficiency with high contents.

All this for ONLY $279 per night!.

Staff were great, however. Breakfast good as well. Think small, stay here!

Room Tip: Try for a suite, two small rooms are better than one
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RD24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFIKeyWest, Manager at Fairfield Inn & Suites Key West, responded to this review, 28 February 2012
Thank you for recognizing our staff and our wonderful complimentary breakfast served poolside. I apologize that you were not satisfied with the quarters- Most guest that come to Key West do not stay in their rooms longer than the night’s sleep. I apologize for any inconvenience you may have endured while in your room.

Kind Regards,

Nick Durso
Sales Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Key West

Property: Fairfield Inn & Suites Key West
Address: 2400 N Roosevelt Blvd, Key West, FL 33040-3838
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Fairfield Inn & Suites Key West 2.5*
Number of rooms: 106
Official Description (provided by the hotel):
Fairfield Inn Key West hotel offers styish rooms with bright decor, plenty of natural light and perks such as in-room microwaves and mini-fridges. Our top-rated hotel features luxury amenities such as resort-style pool, cabanas and outdoor Tiki Bar at the Fairfield Inn value. You'll still get the convenient perks you've come to love including free WiFi and hot breakfast. Just minutes from Old Town and Duval Street, guests appreciate the quick ride using our onsite bike and scooter rental. Perfect for families, our suites offer extra space to spread out and some rooms even have private balconies! Enjoy the island life at Fairfield Inn Key West Hotel. ... more   less 
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Also Known As:
Fairfield Inn And Suites Key West Hotel Key West
Fairfield Inn Key West
Fairfield Key West
Key West Fairfield Inn
Fairfield Inn & Suites Key West Florida

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