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“Customer service at its best!” 5 of 5 bubbles
Review of Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
Ranked #35 of 49 Hotels in Key West
Key West, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Customer service at its best!”
5 of 5 bubbles Reviewed 2 June 2012

Recently we had an opportunity to stay at the Casa for the weekend and what a treat it was! The room was wonderful as was the view. The grounds are very well kept but the thing that really grabbed our attention was the way that Mark Gray worked the beach. He is a long term employee that greets every guest with a high energy welcome and smile. He set our chairs with towels, bottled water and fresh fruit. After we watched him spritz the guests with cool water he offered them frozen towels and Popsicles. Mark became our children's hero and ours too. He was very informative on what to do and where to go. Michaels restaurant is a must!!! He told us if we didn't enjoy it he would eat a handful of sand. Needless to say he didn't have to eat sand:). Sometimes it just takes just one person to really make your trip! Hats off to Mark Gray truly the "King Triton of the beach"

  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chef0601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Memphis, Tennessee
1 review
4 of 5 bubbles Reviewed 2 June 2012

We had a wonderful time in Key West and at the resort. We really enjoyed the jet ski tour-my husband and daughter went a second time with Matt-who did an awesome job!!! Special thanks go to Jake and Ashley who worked in the beach/pool area:)

  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sjmkacic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 June 2012

We stayed in this paradise called Casa Marina Waldorf Astoria for five beautiful days. The professionalism of the crew is top of the line. The room service is unbelievable. The bell service make you fill like you are at home. The service at the beach and the pool is the combination of exceptional and friendly service. The quality of the food can match any high-end New York restaurant.
Thank You! Maggie & Andrew

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank impexship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 31 May 2012

I have never been so pampered when lying by the pool/beach in my entire life. Being misted with cool water from a squeeze bottle with a fan, having my sunglasses (and Blackberry screen!) cleaned for me, having cucumber slices placed over my eyelids as I lay on my chaise and, to top it off, being given a frozen, rolled wash cloth soaked in eucalyptus scented water to cool my face, neck and shoulders - who could ask for anything more! If you decide to go, ask for Mark Gray at the pool. He'll fill you in on all you need to know to make your stay perfect, including which restaurant (Michael's) that has the best steaks. We'll be back soon.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MaryG408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 31 May 2012 via mobile

My wife and recently returned to the Casa for the second time in the past few years. We loved the hotel the last time we stayed and enjoyed it even more this time. The hotel staff are very accommodating, you can tell they make the guest experience a top priority. The hotel grounds are amazing with picturesque palms and reflecting pools leading out to a pier. The rooms are nice, nothing special but clean and with amazing views of the beach and ocean if you can get them. We rented bikes this time at the activity center. This makes getting around the island a little easier as one of the only faults I can find with the hotel is that it isn't right in the middle of all the action. But you can't find a nicer beach and pool view on key west then at the Casa Marina. This hotel has such a laid back and relaxing atmosphere while only a few minutes drive or short bike ride from all of the action that Duval street has to offer. We will be staying here again.

Stayed May 2012, travelled as a couple
Helpful?
2 Thank JPJ2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 31 May 2012

Attended business function and brought the family. Wonderful beach considering we were in Key west. Kids had a great time on the beach. Resort fee is somewhat misleading, the popsicles on the beach are once (at 2:30). Parking is expensive, location of hotel makes it difficult to access resturants and ice cream for the kids. Clean hotel, average rooms, not what I expect from a Waldorf though.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tbakernp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 30 May 2012

I honestly felt like I was staying in a Motel on the grounds of a Waldorf Astoria. At check in were given the waterfront room booked, but walked in to find there was a HUGE stage set up in front of our room 100% blocking the ocean view we paid for ... back to the front desk, their initial response, oh it will just be there through tonight, but we are only here for two nights and paid to see the ocean... So they advised they would call us when they had another room ready in about 15 minutes. After an hour with no call I went back to the desk and apparently our rooms was ready, but no one called us as stated. Finally we get our room it was very small, but the description did advise of that. The room wreaked of air freshioner, whether that is normal or was covering up something who knows. The view is gorgeous, the pool is great, service at the pool is great as well. When it comes time to go back to our room after dinner we arrived back to the private party in full force ... we decided to make the best of it and people watch, since it was too loud to enjoy much else. The noise was gone at a reasonable hour, but then we find out the walls are paper thin and there is an infant in the room next to us ... this is gonna be a great stay! About 2 in the morning a loud drip starts and my husband got up to check it out ... not the toilet, not the sink, something dripping down in the wall. Let the front desk know about the dripping the next morning, said they would send maintnence out ... surprise, surprise we never saw maintnence. By far the worst stay myself or my husband have ever had for a hotel of this price.

  • Stayed May 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Melissa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Marina, A Waldorf Astoria Resort

Property: Casa Marina, A Waldorf Astoria Resort
Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#12 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Official Description (provided by the hotel):
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida

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