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“Wonderful place to stay”
Review of New Orleans House

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New Orleans House
Ranked #53 of 77 Key West B&B and Inns
Certificate of Excellence
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful place to stay”
Reviewed 21 February 2012

Stayed the weekend of 2/17-2/19/12. The hotel is small, with an excellent staff. We were treated like family. Located on Duval St. it is only a short walk to anything you would want to see or do in Key West. Our room was a bit dated, but was very clean. Would highly recommend this place. It was my first visit to Key West and the staff at the New Orleans House made it a wonderful vacation and I look forward to being able to go back.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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238 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 February 2012

I was disappointed in this hotel from the moment we checked in. The pool area was covered in leaves, the pool was greenish and looked dirty, all of the lounge chairs had tears in them and didn't even look safe to lay in. Our roomed seemed nice at first but then we noticed the sheets that had stains on them from certain bodily fluids. The gym was also right outside of our room which has got to be the most ridiculous place to put a gym. Our bed would shake from people dropping the weights on the ground. During the night we had to listen to the music from the club downstairs and the people using the sun deck directly above our room for some after dark activities. The only good thing about this hotel was that the staff was nice, otherwise this place is a huge waste of money and I highly recommend that you do not stay here.

  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank F K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omaha, Nebraska
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 February 2012

This trip I stayed a full month, and as usual, had a great time. The property is always clean and very well maintained (which makes me question one of the other reviews.) Each of my stays at New Orleans House, is for 2 to 5 weeks and I always find the entire property clean, with sparking clear water in the pool.
The latest improvements since my November stay are new flat screen TV's in all of the rooms, as well as in the bar. Nice touch! The entire guesthouse and bar staff are fun to be around and make the New Orleans House guests feel at home from the minute they arrive.
Hazel's grill serves quality food in the Garden Bar, and the Saturday afternoon Pool Party, hosted by TJ, is always a great time.
I can't wait for my next trip to Key West, and another fun stay at the New Orleans House, in June for Pride!

  • Stayed January 2012, travelled solo
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Helpful?
4 Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
key west
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2012

Staff is wonderful (especially Neil), the entire facility is clean and it is in a great location in old town surrounded by lots of great places to eat and fun night time entertainment. I highly recommend this guest house!

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 February 2012

Checked in was taking the tour of the green pool. Hot tub that did not work, patio with dirt and leaves everywhere total mess. The bathroom in our room was GROSS!!! Just and overal dirty place. :-( spent way to much for such a disappointing place to stay.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tripentrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NewOrleansHouse, General Manager at New Orleans House, responded to this review, 20 February 2012
I'm very sorry you felt your stay was not to your expectations. We strive to provide all of our guests with a delightful time and if we failed deliver, I wish you would have brought that to my attention to address your issues.

First, I would like to address the "green" pool. Our pool has never been green. We follow all State of Florida regulations with pool maintenance and we have always passed our inspections. We use an auto-chlorinating system that adds chlorine throughout the day and night to ensure that the water is sanitary and safe at all times. If for some reason, we had a catastrophic pump failure, I would use our backup drain pump to drain the pool and take it out of service before I would let anyone swim in an unsanitary pool.

Now, what you may have been referring to is the moss that grows around our waterfall. Our waterfall is a unique feature but it does cause some moss growing (as you would find around a natural waterfall.) We do clean off the moss once a month. This does not affect the pool of the cleanliness of the water at all.

As for the hot tub not working, the only thing that was not working were the jets and they were not working for two days. The downside to being on an island is that many parts need to be shipped in. We paid extra to have the part shipped overnight but the hot tub was still down for the day it was discovered and most of the day it was repaired. I'm sorry for the inconvenience.

As for the yard, we have a glorious (and protected) avocado tree that dominates most of the garden bar area and this tree is in its blossom phase where it drops blossoms by the thousands onto the brick area as well as into the pool. We sweep the area and skim the pool twice a day but it's impossible to keep the area completely clear. Fortunately, this only lasts about a month and then we'll start to have fresh avocados growing again.

Your final comment concerns me. We take great pride in our rooms and if you felt it was not up to your standards, I wish you had brought that to our attention immediately so we could have addressed it. I personally inspect rooms and if it was something I had missed, I would have appreciated the opportunity to learn from that.

As you can see from our reviews for the past year, people have been extremely pleased with the conditions of the hotel and I hope that you will consider staying with us again to give us the opportunity to prove to you that we really do want our guests to have the best experience possible while staying with us.

Thank you for staying with us.

Neil Chamberlain
Guest House Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 February 2012

My partner and I stayed at New Orleans House for New Years 2011. What a blast!! We are in our mid-30s and love to dance so we got a room right next to the hot tub where you could hear the music most of the evening. As mentioned in a couple other reviews, this is the place to be for ringing in the New Year. Most people have to pay $100 just to get on the balcony, but by staying on property, it is included in the room price. And what a great party. Joey, the owner, and all of his staff made sure that we felt included in all the festivities for the holiday. Each day, the garden bar had good drinks and fun people to talk to. The pool area is men only and is clothing optional. My partner and I enjoy "taking our option" and felt completely comfortable doing so. The pool was a bit chilly, but the hot tub certainly made up for it. There is a grill serving up a great lunch for not much money. There is even a deck away from the pool if you would like to take full advantage of the sun. At night you will find that New Orleans House is right in the middle of everything. There are tons of restaurants and bars right along the street. Whether you want a drag show, leather bar, or dance club, they are all within a short walk. The music does play in the adjoining club until about 4am, so if you are wanting to get to sleep early, make sure to let the manager know to put you a bit further away from the pool. My partner and I have been to a few other guesthouses on the island and find this to be one of our favorites. It is less cruisy than Island House and not stuffy like some of the others. But believe me, there is plenty of "energy" here though, if that is what you are looking for. The staff was amazing, the other guests were awesome, and overall, the stay was one of the best... so we had to book it again for next year!! Thanks to everyone at New Orleans House.

Room Tip: Just tell Neil, the front desk manager what kind of a stay you are looking for: late night dance, qu...
See more room tips
  • Stayed December 2011, travelled with friends
    • Value
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Helpful?
3 Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Petersburg, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2012

I stayed at NOH over New Years 2011-2012. An amazing non-stop party. Joey, the owner knows how to treat his guests to a very memorable experience. As a guest over the New Year holiday you get to have access to the balcony for the Drag Queen Drop. New York's ball drop has nothing on this event. Sushi the drag queen descends in a giant red stiletto (a-la-Priscilla Queen of the Desert style). So, the party is great, but the staff and rooms are incredible. Everyone we met at New Orleans House, from Neil at the front desk to Kirk at the adjoining Bourbon Street Pub were extremely friendly and went out of their way to make our stay awesome. Thank you. We've already booked for New Years 2012-2013.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New Orleans House

Property: New Orleans House
Address: 724 Duval St, Key West, FL 33040-7463
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 77 B&Bs / Inns in Key West
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — New Orleans House 2.5*
Number of rooms: 14
Official Description (provided by the hotel):
The only all male guesthouse on Duval Street. Part of the Bourbon Street Pub complex. Free breakfast, free happy hour, free gym, free wifi, free cover at the Bourbon Street Pub and the 801. Stay where you play! ... more   less 
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Also Known As:
New Orleans House Hotel Key West
New Orleans House Key West, Florida

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