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“Great View of Cruise Ships.....Nothing Else!”

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Margaritaville Key West Resort & Marina
Ranked #35 of 51 Hotels in Key West
Certificate of Excellence
Jupiter, FL
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great View of Cruise Ships.....Nothing Else!”
Reviewed 22 February 2012

My wife and I requested and paid thru the nose for an oceanfront room so that we could enjoy the sunset and celebrate a special occasion.

We were "never" fore-warned that our room would look directly into the side of a large cruise ship. When we expressed our displeasure, we were told the ship would depart at 7:30 p.m. ... of course after sunset! The staff also neglected to tell us that another cruise ship would be arriving the next morning at 7 a.m. So if you book an oceanfront room at the Westin, be prepared to have an ocean view only when it is dark.

  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank berniegleason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, 2 March 2012
Thank you for your review. While we do have an active cruise ship port (which we state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). This schedule is subject to change, and therefore it is impossible to predict/guarantee/notify the guests about the presence or absence of a cruise ship when a guest books a room. All reviews are passed along to all staff for training and improvement purposes.
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Wilmette, Illinois
Level 5 Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 February 2012

Have a drink outside at the bar while listening to music. The place is friendly and clean!

  • Stayed February 2012, travelled with friends
    • Value
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Helpful?
Thank lvtrvlchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, 2 March 2012
Thanks for your review! We are THE place to watch the sunset, with our performers, drink stations and great view! We welcome everyone, even those not stay at The Westin Key West Resort & Marina, to join us each night for our Sunset Celebration on Westin Pier or to grab a drink at our Sunset Deck and watch the festivities from above.
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Norco, California
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 February 2012

This is a first class hotel right at Mallory Square and on the bay. The sunsets are out of this world. Mallory Square at sunset is outstanding. Would tell anyone to go there

  • Stayed February 2012, travelled with family
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Helpful?
Thank Margueritte J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, 2 March 2012
Thank you for this nice review - please join us again soon!
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Atlanta
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 February 2012

My husband and I just returned from a 3 night stay in an "oceanfront" room. Our room was on the first floor, so it was primarily a view of the walkway filled with dining tables and chairs (the ocean was on the other side of the dining area). 2 of the 3 mornings we awoke to huge cruise ships totally blocking any view we might have had. We were told that the ships come through 5 days/week, so oceanfront should read "shipfront". We went elsewhere each evening for sunset because this time of year, the ships did not leave until after sunset. The room was comfortable and pretty standard for a Westin. Hallways were noisy in the morning, so we ran the a/c fan non stop. There were no movie options on the room TV besides Showtime.....no dvd player or ability to purchase movies over the TV.
The bartender and waiter in the restaurant were very friendly and accommodating, but on one else on the staff was very friendly. The hotel is only a couple blocks away from the very busy Duval street. Depending on your wants, this can be a good thing or not. Our last day we discovered some quieter and almost charming parts of the town.

  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank doodletee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, 5 March 2012
Thank you for your review. We're sorry you were disappointed with your stay. While we do have an active cruise ship port (which we state on our website), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). This schedule is subject to change, and therefore it is impossible to predict/guarantee/notify the guests about the presence or absence of a cruise ship when a guest books a room. Also, the designation of oceanfront and oceanview stem from their view of the water, not anything having to do with cruise ships. Oceanfront rooms directly face the water and water can be seen from inside the guestroom. Oceanview rooms have an indirect or partially obstructed view of the water, or water can only be seen from the balcony/patio. We feel we are very clear in these designations, as we want our guests to be informed of what they are reserving.
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Jamaica Plain
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 February 2012

A group of us arrived here after a 5 day camping trip in the Everglades so we were definitely ready for comfort, quiet, and hot showers. The Westin has all of this and more! Two of the men in our group had birthdays during our stay and the staff delivered 2 bountiful plates of delicious snacks on the house! So nice! Also, the location was perfect and very close to everything.

The pool and hot tub were fun but the best part of this property was the roof deck overlooking the wide open ocean. We went up there to watch the incredible sunset while several picturesque schooners slowly sailed back and forth along the horizon.

Thanks Westin!

Room Tip: we had a 'partial ocean view' which was quiet and also had a great view of the water.
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  • Stayed February 2012, travelled with friends
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Helpful?
Thank ladyplain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, 2 March 2012
Thank you for your review. Sounds like your group had a great time and we hope you come back again soon for more birthday celebrations!
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Cheshire England
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2012

2 or 3 Cruise ships park outside the sea view rooms most days including the restaurant terace, Blocking totally the sea view, so close the ships passengers are looking straight into the hotel bedrooms. It doesn't stop with the cruise ships, private functions are held on the terrace below the guest rooms with the relevant disco music late into the night. A vastly over rated expensive hotel to be avoided.

Room Tip: Stay away! If essential and no other choices go for the cheapest available inside room
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  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank Jonukcheshireuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, 5 March 2012
Thank you for your review. We're sorry you were disappointed with your stay. While we do have one active cruise ship port (which we state on our website, and there is only one, not two or three), cruise ships do not dock here every day. The City of Key West has a cruise ship calendar available for everyone to see on their website - our dock is designated with a (B). We also do have private functions on occasion, as Key West is one of the top wedding destinations in the world. However, we always obey all local noise ordinances.
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Marion, Indiana
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2012

We booked our reservations well in advance for our anniversary celebration We booked a King/Oceanfront room with a balcony. When we arrived - we were disappointed that our 'Oceanfront' room (212) was overlooking the Marina. We went back to office to discuss with the manager. The manager assured us that the room we had was considered 'Oceanfront' - but I was adamant with my frustration. He wasn't able to give us a room with a better view on our first night - but offered us the room we were in (he considered Oceanfront, we considered Marina view) at a $60.00 a night lower rate - and the next day he was able to get us into a room with a better view (which TRULY was an amazing Ocean front view). Once the details of the room was worked out - our stay was PERFECT. The customer service was excellent - the room was nicely appointed with the Westin Bed, a great walk in -up to date tile shower and an amazing view with a balcony. We ate breakfast at the restaurant and the food and service was very good. The Concierge was extremely helpful in booking our excursions. Housekeeping made up the rooms based on our schedule. Our room (361) faced the west - and our view was wonderful. We could see Mallory square and had an absolutely perfect view of the Sunset and the Sunset Celebration. We enjoyed sunset while sitting on the balcony with our own champagne! Cruise ships do arrive daily - and our view was occasionally obstructed - but they generally arrived around 8AM and were always gone by 6PM (before sunset). We were far enough north - toward Mallory square so that our view was only completely obstructed by the cruise ships on one day - when the HUGE Carnival Magic came into port. The views of the cruise ships were even entertaining. The Air Conditioners are pretty noisy - but the weather was pretty mild while we were there...so we just turned it off when we were in the room and on the balcony.
The location was absolutely perfect - and easy walk to all of our favorites - including all the hot spots on Duval, Mallory Square, the Historic Seaport Harbor Walk...and Blue Heaven! We will return to Key West - we will book in advance and we will definitely stay at the Westin again. It was truly worth every penny of the room rate!

Room Tip: If you book an Oceanfront room, verify the location.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MindyL58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMKennedy, Marketing Manager at Margaritaville Key West Resort & Marina, responded to this review, 2 March 2012
Thank you for your review. Sounds like you had a great anniversary! We hope you can join us again for another anniversary.
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Additional Information about Margaritaville Key West Resort & Marina

Property: Margaritaville Key West Resort & Marina
Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Phone Number:
Region: United States > Florida > Florida Keys > Key West
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Key West
#11 Top resorts Hotel in Key West
#15 Luxury Hotel in Key West
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
Official Description (provided by the hotel):
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Margaritaville Key West Resort & Marina Florida

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