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All reviews pool bar busy road nice hotel shuttle service old town per day concierge desk shuttle bus duval street clean rooms free breakfast great pool great place to stay hot tub lounge chairs mini fridge hgi
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Reviewed July 12, 2016 via mobile

Anxiously waiting for the brand new HGI in Key West. Finally made it this summer but was extremely disappointed that it looked liked a Holiday Inn Motel. Yes I said motel. Everything is new so it's looks very pretty but the motel design does not meet HGI standards. I will not return. Recommend Double Tree or the Hilton Waldorf Astoria. Also breakfast at $16.95 is a joke which I did received for free being a gold member. Very disappointed.

Stayed: July 2016, travelled on business
Thank Rick601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 12, 2016

The hotel is very clean, and the staff is great. They even have a concierge, who is extremely helpful and personable. The room was immaculate and spacious. Great ventilation and very quiet. Nice pool area. The hotel also participates in the Keys Collection shuttle service to and from Old Town. Very convenient. I highly recommend this property for families, couples, and get-togethers with friends.

  • Stayed: July 2016, travelled with friends
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Kelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul B, Front Office Manager at Hilton Garden Inn Key West - The Keys Collection, responded to this reviewResponded November 17, 2016

The HGI team is thrilled to read that you enjoyed your time with us! Thank you for taking the time to review your stay with us and highlighting many of the amenities that we offer. We look forward to welcoming you back to Key West!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 10, 2016

We had the pleasure of staying at this hotel during a visit to Key West. The hotel does not look like 'much' from the outside but completely change character once you are inside. Beautiful reception and restaurant as well as the rooms are a pleasant and surprising experience. The staff knows what 'hospitality' means !! Leave the car at the hotel and take the shuttle - as offered by the hotel - to the 'downtown area'. (Much cheaper/easier than finding parking). In the pool area you can 'party and rock all day' :)

  • Stayed: July 2016, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn
Thank christhoming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 5, 2016

Hotel seems very new, very clean, and very pleasant. Easy to find (on main road) and adequate parking. I would have preferred complementary breakfast and being closer to Old Town activities, but overall provided very comfortable accommodations. (Sometimes heading to Old Town was challenging - they might consider a traffic signal in order to make a left turn on Roosevelt!)

  • Stayed: July 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Jolie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annie C, Hotel Manager at Hilton Garden Inn Key West - The Keys Collection, responded to this reviewResponded July 6, 2016

We are very happy you enjoyed your stay with us, and greatly appreciate your
feedback. For guest convenience we have added a shuttle service to Old Town and in the future will be extending the hours of service. This would be a great alternative, with no worries of driving or parking.
We look forward to seeing you on your next visit to Paradise.


Thank You,
Annie Cerbone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 5, 2016 via mobile

From the moment we checked in, (and there were 15 family members), we were all in love with the place! From checking in with the help of Maria at the front desk, who I can't say enough about, to the rooms, pool, food and fun we were sold! Our waitress Laura, was so very sweet, friendly and efficient! Marvel and Jeff our bartenders, were great! Jeff was funny and made having a drink fun, he even made his special concoction for us... Delish! Upon checking out there was a very small glitch with our bill. No worries, Airene called Taj to her station and it was resolved in minutes! Overall our stay was a blast, we would def stay there again and tell our friends and family also! The staff went above and beyond to make our stay amazing! Thank you Hilton Garden Inn!

Stayed: July 2016, travelled with family
Thank Debi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Annie C, Hotel Manager at Hilton Garden Inn Key West - The Keys Collection, responded to this reviewResponded July 6, 2016

Thank You!! It sounds like you had an amazing stay with us! We appreciate the kind words about our staff, we are so glad our team members were able to showcase our seamless service and our beautiful new property. We will be sure to celebrate their impact with them.
We look forward to serving you another Delish! cocktail, poolside here in Paradise
on your next visit.


Thank You,
Annie Cerbone

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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