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“Great Staff poor facilities”

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Ramada Kissimmee Gateway
Ranked #38 of 155 Hotels in Kissimmee
Reviewed 15 November 2017

The staff was awesome, they are aware of the deficiencies but make up for it in great service. The restaurant waiters and cashier were great, the night service people at the front desk were very hospitable.

The only bad thing about it is that the rooms are a little outdated and the hot water doesn't work really well. It was clean, but the room did smell a bit too much like sun lotion. Besides that it was a good stay.

Room Tip: Ask for rooms with working hot water
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  • Stayed: November 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank albertocv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaGatewayGM, Guest Relations Manager at Ramada Kissimmee Gateway, responded to this reviewResponded 19 November 2017

Hi Alberto! We appreciate all of your positive comments and feedback. We are working to renovate the older part of our hotel. We are glad to hear our staff made up for our rooms being a bit outdated. Thank you again!

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124 - 130 of 2,838 reviews

Reviewed 14 November 2017 via mobile

The hotel needs a good renovation and cleanliness. The room smelled moldy hence a change of room was requested. The location is okay. The price best in two on a holiday weekend. If you want to stay there do request a renovated room.

Stayed: November 2017, travelled as a couple
Thank Monica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaGatewayGM, Guest Relations Manager at Ramada Kissimmee Gateway, responded to this reviewResponded 19 November 2017

Hi Monica! We appreciate your feedback. We are working on renovating the older part of our hotel, like our tower rooms. Thank you!

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Reviewed 12 November 2017

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank pinkGBkimono
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
RamadaGatewayGM, Guest Relations Manager at Ramada Kissimmee Gateway, responded to this reviewResponded 19 November 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 12 November 2017 via mobile

My stay at Ramada was great. We were at the Tower building (where reception is). Our room was nice and clean. The hotel has a heated pool, sports bar, car rental place (sixt) and friendly staff. Best thing is, it's very close to Disney parks!

Stayed: November 2017, travelled with family
Thank Tarek972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaGatewayGM, Guest Relations Manager at Ramada Kissimmee Gateway, responded to this reviewResponded 13 November 2017

Hi Tarek! Thank you for the awesome review. We look forward to having you and your family again in the future. :)

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Reviewed 12 November 2017

I once used Motel 6 in Kissimmee but front desk employees would smoke next to me and a large number of smokers, drug users stay at Motel 6 so I found this Ramada and it is my new Kissimmee hotel. It is an older hotel but it is very clean. I stayed at a more expensive hotel that was NOT as clean as this Ramada. Motel 6 is definitely NOT as nice as this Ramada.

  • Stayed: November 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaGatewayGM, Guest Relations Manager at Ramada Kissimmee Gateway, responded to this reviewResponded 13 November 2017

Hi John! We truly appreciate your kind words and are glad to hear you feel at home at our hotel. We look forward to having you again in the future.

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Reviewed 11 November 2017

Kissimmee’s Ramada Gateway Inn is an excellent choice for home base while indulging in Orlando’s entertainment and theme park options. The room has all the comforts we needed (though we slightly missed the microwave).

Two pools, one a small mouse-eared one, welcome guests who want to lounge in the courtyard, part of which is covered and has overhead fans. There is also a small putting green and picnic area. More dedicated exercisers can visit the fitness center.

Breakfast is buffet in the Smokehouse Grill and features a very talented omelet maker. The Grill is closed for lunch, and Andy’s Deli and Pizza will give you a good sandwich, pizza, or smoothie. Supper back in the Grill offers a limited menu but well presented. The hotel caters to people on cruise and vacation packages, and they generally expect their guests to be out all day. But they’re glad to see you when you come in.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank GrandParentsGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaGatewayGM, Guest Relations Manager at Ramada Kissimmee Gateway, responded to this reviewResponded 13 November 2017

Hi there! Thank you for the awesome review. Let us know the next time you're here so we can accommodate you with a microwave, as they aren't already in the rooms. Thank you!

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Reviewed 9 November 2017 via mobile

My family and I tried to stay here for a vacation. Unfortunately the only good thing about this hotel is the price. The restaurant is priced good and the staff there is great. The management at this hotel namely Andy is poor at best or non-existent. The room was dirty such as mouse droppings and cockroaches in the first room. Not a pleasant first impression let me tell you. Upon bringing this to the front desks attention there was nothing they were willing to do to resolve this as the manager was not available. I demanded a new room. And ask to have the manager contact me immediately the next day. The new room was acceptable and closer to the main lobby. The manager of the hotel would not speak with me and I tried for 6 days Perhaps I was too polite. I will never stay at this hotel again and recommend the same

Stayed: January 2017, travelled with family
Thank Tracey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaGatewayGM, Guest Relations Manager at Ramada Kissimmee Gateway, responded to this reviewResponded 13 November 2017

Hi Tracey! We truly apologize for your experience. We would like to do our best to make things right. Please share your contact information so someone on our team can reach out. Thank you!

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Additional Information about Ramada Kissimmee Gateway

Address: 7470 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34747-1721
Phone Number:
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Kissimmee
Price Range: $56 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Kissimmee Gateway 3*
Number of rooms: 500
Official Description (provided by the hotel):
Ramada Gateway, one mile from the gates of Walt Disney World®, is a designated Walt Disney World Good Neighbor® hotel and close to other popular tourist attractions such as Sea World Orlando and Universal Adventure .Our high-rise, deluxe rooms feature the convenience of microwaves, double sinks, hair dryer, iron and board with panoramic views. If you prefer more modest accommodations, stay in our standard Inn rooms - providing views of our covered garden area and tropical landscaped pools. Complimentary scheduled transportation daily to Walt Disney World®, Sea World, Universal Adventure and Lake Buena Vista Factory Outlets shopping. ... more   less 
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Also Known As:
Ramada Gateway Kissimmee Hotel Kissimmee
Ramada Hotel Kissimmee
Ramada Hotel Gateway
Ramada Plaza Gateway Orlando
Ramada Plaza Gateway Kissimmee
Kissimmee Ramada
Ramada Kissimmee Gateway Florida

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