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All reviews lighthouse key resort trundle bed movie theater bedroom condo three bedroom large families large kitchen disney parks poolside bar washer and dryer business center pool area beautiful resort home away from home hot tub living area extra towels
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Reviewed July 9, 2018 via mobile

My fiancé and I had a horrible experience at the Lighthouse Key Resort and Spa. Our refrigerator did not work, my Fiancé’s birthday cake was ruined while in the refrigerator. Our telephones didn’t work every time we called the front desk from the hotel phone in the room and our cell phones we got a busy tone. We got in touch with the security but, he told us that we would have to wait until the morning to speak with maintenance. The next morning they brought us a new refrigerator but, it was too late by then and having to put a hold to our family day and get out of the way for maintenance to replace it was a horrible inconvienece for us. Our jacuzzi jets in the tub did now work and that was a huge disappointment. We spoke to two different staff employees about the issues we were having and nobody seemed concerned, I had to ask to speak to a manager today (Monday) but was told Hazel would not be in until Wednesday which now has be at a boiling point for the simple fact that this has not been rectified. Our family is traveling back to Orlando in two weeks and even with the great location of this hotel we are afraid our next stay would not be worth it if we decided to go back and that’s really unfortunate. We are SUPER frustrated and ANNOYED with how our “weekend” went.

Date of stay: July 2018
Trip type: Travelled with family
Thank Trezher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded July 10, 2018

Thank you for bringing up your concerns. We apologize for any inconvenience this may have caused you during your visit. Guest satisfaction is very important to us and it is our top priority to make sure owners have a comfortable stay during their visit. Your feedback is very valuable to us and we are looking into your concerns so that we may assure your next visit is more enjoyable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 1, 2018

Incredible rooms, beautifully decorated and stocked kitchen. Large accessible spaces and comfortable furniture. Good location and easy to get everywhere. The pool was perfect as were the spa and smaller pool.

Down side was that on day one, we realized there was a large feral cat colony in the woods directly behind the building. No one seemed to care about the cats. The office and staff knew they were there but, no one had called any rescues or organizations to help. Seemed cruel to be enjoying the pool while there were suffering and sick cats there... Took 2 days of my vacation but, I found someone to help.
Guess its all priorities

Room tip: Ask for water view or you will end up looking at the parking lot
Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded July 2, 2018

Thank you for taking time to provide us a review. We are always happy to learn that our guests enjoyed our accommodations, amenities, and location. Your feedback is very valuable to us and we are looking into your concerns so that we may assure your next visit is more enjoyable.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 28, 2018

Rented a four bedroom and three bath condo for a long weekend. Condo was nicely furnished, very roomy and well kept. Location to major Disney theme parks was excellent and close to many restaurants and stores. Had two master suites, large living room and dining area. Some noise from neighbors playing music on screened patio and also from above unit one morning with excited kids running around. We were on third floor of five floor unit. Other than noise stay was good.

Date of stay: June 2018
Trip type: Travelled with family
Thank Larry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded June 29, 2018

Thank you for providing us a great rating! We are always happy to learn that our guests enjoyed our accommodations, amenities, and location. We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 27, 2018 via mobile

we originally received this hotel through hotwire as a “hotrate” hotel meaning that we got it at a better deal than usual but we didn’t know the name or anything just general details & we knew kind of where it was located. when this resort popped up we were kind of bummed because we were hoping for a Disney resort & we had stayed in the area to go to Disney multiple times but had never heard of the hotel so we weren’t very excited, but you can’t cancel a “hotrate” hotel so we just had to play the hand we were dealt. we were incredibly surprised when we got there that our room was even bigger than we imagined, it was spacious, clean and updated with a huge balcony, the huge bathrooms (so big they echoed), and a nice kitchen with separate living and dining as well as access to the balcony from the living room as well as two of the bedrooms. the staff was very friendly and kind and was never hesitant to help us during our stay. (also if you can request a corner room then do so if you can!!!) i will say that we rented a car instead of taking they’re shuttles to Disney, and thankfully we did because they’re times that they had listed to get to the park were not practical but apparently they constantly change but you’d be best off renting a car or taking an uber or taxi. (also it’s just more convenient in general) but my family and i really enjoyed our stay & if you’re looking for a place to stay off Disney property (or booked the hotel through hotwire & need reassurance) i, along with my family, highly recommend this place!!

Date of stay: December 2017
Trip type: Travelled with family
Thank nvaughn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded June 29, 2018

We’re happy to have earned a 5 star rating! Your glowing recommendation confirms that our objective of guest satisfaction and enjoyment are being met. We hope you will come back and visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 6, 2018 via mobile

A great place for the family to be together.
Friendly and helpful staff.
Rented a 4 bedroom for the 10 of us.
9 nights. 2 pools and a jacuzzi. 2 master suites and 3 bathrooms. Lots of room to be alone or together. I highly recommend it. The best price for large families who plan visit Disney World. Just a few minutes from World Drive.
Enjoy!

Date of stay: March 2018
Trip type: Travelled with family
1  Thank Robert0863
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIVacations, Public Relations Manager at The Berkley, Orlando, responded to this reviewResponded May 11, 2018

Wow! Thank you for the five star rating! Come back and visit us again soon.

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