We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Silver Lake Resort
Nearby Hotels
Comfort Inn Maingate(Kissimmee)(Great Value!)
US$68
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$196
US$179
EmbassySuites.com
View Deal
Certificate of Excellence
  • Breakfast included
  • Pool
Westgate Towers Resort(Kissimmee)(Great Value!)
US$99
Booking.com
View Deal
  • Free Parking
  • Pool
US$305
US$239
Hotels.com
View Deal
  • Pool
  • Restaurant
Destiny Palms Hotel Maingate West(Kissimmee)(Great Value!)
US$65
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Quality Suites The Royale Parc Suites(Kissimmee)(Great Value!)
US$110
US$93
QualityInn
View Deal
  • Free Wifi
  • Free Parking
Clarion Suites Maingate(Kissimmee)(Great Value!)
US$63
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Flamingo Waterpark Resort(Kissimmee)
US$49
US$45
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Star Island Resort and Club(Kissimmee)(Great Value!)
US$94
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$420
US$355
Hotwire.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Reviews (1,492)
Filter reviews
1,492 results
Traveller rating
713
483
148
80
68
Traveller type
Time of year
LanguageAll languages
More languages
713
483
148
80
68
Show reviews that mention
All reviewsanimal kingdomfull kitchengolf simulatormain poolcabana barmovie theaterdisney parkswasher and dryerthrough rciliving roomfree moviesno pressureone bedroom unittimeshare presentationtime sharejacuzzi tubactivities center
FilterAll languages
Updating list...
951 - 956 of 1,492 reviews
Reviewed 23 March 2012

Check in - We requested a newer unit & we were told none available. We did check in early at 2.

Unit - The unit was in the 1800 building no flat screen tvs, old formica counters, small bedroom,screened in porch with 2 cheap lonely chairs & no table. We did face the pool which was nice & we could hear the entertainment. This was a 1 bedroom on the 4th floor.

Pool - The pool area is nice the hot tub very large the food at the cabana is tasty & priced right.

Our toilet was clogged 2 days in a row what a pain.

I complained about not having a patio table that is what started the poor customer service. They were very nasty & uncaring of our wants & needs.

Timeshare talk - Our salesman was very nice but we were told it would take 90 minutes it started going closer to 2 hours. We did not buy our salesman was also very surprised that the unit did not have a patio table, & he also told us that we would never have been given a newer unit because we came in under the sales program. That is a lie we were told when we booked the package.

I did not like the customer service & the lies told by both sides at Silver lake management & the timeshare people who do not work together.

It is possible that we were spoiled last year we stayed at Star Island Resort & it was fantastic

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank softballstay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

Security Concern: Silver Lake Points Resort has modified the function of the privacy button on the interior of some locksets. This button, when depressed by the guest when inside the room, is designed to prevent entry by housekeeping and service personnel with master card keys. As a result of the resort’s modification, the button can be depressed but the card reader does not prevent entry. Guests can check the lockset by trying to open the door with their card key from the outside with the privacy button depressed. If the lock opens, a master key will open the door and the room is not secure.

We were looking forward to our recent stay at the Silver Lake Points Resort. We have stayed several weeks in the past and always had an excellent experience. This stay was problematic, mostly because of the security concern covered above.

The resort has manned security gates. Check-in was smooth and friendly. We arrived around noon hoping to check-in early. We were able to pre-register and received instructions to return at 4 PM to pickup our card keys. We were directed to the tour desk to receive a vehicle pass where we were offered ticket discounts or $80 to tour. We declined.

We returned at 4 PM and quickly received our keys. We had exchanged into a one bedroom and were assigned to a “G” unit in Building 900. The unit was clean and fresh. This unit abuts a studio with a common lobby such that the pair could be used as a two bedroom. Our unit had seating and dishes for 6. The kitchen was a little small. Storage was limited and the stove drawer was used to store pots and pans. The bottom drawers in the refrigerator did not work well because the center draw slide had been removed because the refrigerator door cannot be opened sufficiently. The unit had a digital wall mounted TV in both the living room and the bedroom but only a couple of broadcast channels had digital signals. The bed was king size but a little soft. The bathroom was large with a walk-in shower, jetted tub and stacked washer/dryer. There was a nice screened porch overlooking a wildlife area.

The resort has a back gate that is less than a ½ mile from Disney’s Animal Kingdom and the West end of the Osceola Parkway. It was only about 10 minutes to reach the Epcot and Hollywood Studios area of Disney. It is only about ½ mile to route 192 where restaurants abound. Food shopping is a couple of miles West on 192 where there is a Super Target on the left and a Publix at the Orange Lake Resort entrance on the right. Stay away from 192 in the mid morning and use the Osceola Parkway to get to I-4 and Sea World and Universal. Be prepared for I-4 to be slow depending on the time of year.

The resort offers a number of scheduled activities including movies in their theater each night at 5 and 7. The theater has good sound quality but be prepared to pay for your popcorn and for the movie to start late. There are crafts for the kids and ice cream treat sold poolside most days at 2 PM. There are three pools including one main pool with scheduled live entertainment. The water temperature was a bit cool upon entry but comfortable for swimming. Pool towels are available from the activities department without signing. There is food and beverage service at the main pool. There is no longer free WiFi near the lobby but the resort has two or three computer stations and three hard-wired connections for laptops that are free to guests based on availability. The laptop service was not working for more than a day during my stay even after being told it was just fixed but not checked. Guest may purchase an activity card which includes WiFi and discounts on other purchases at the resort. Guests who do not have laundry facilities in their unit can use facilities in a common area at no additional charge. There was a poolside meet & greet scheduled each week weather permitting that includes chips and salsa.

Problems:
1. The aerator for the kitchen sink faucet sprayed water horizontally and the spout itself was very difficult to turn. Maintenance arrived quickly and we left for a walk. We returned to find the faucet being replaced. Things did not go well as the team now totaled 3. After 2 hours we left to purchase lunch because the kitchen was not available. The good news was we had a new faucet when we returned but it appears major maintenance is being done on the guest’s time.
2. We received a phone call from a friend who had tried to call us. She was told that we had checked-out. We contacted the front desk to correct the error and asked that housekeeping be notified so we were not disturbed. Needless to say, housekeeping knocked at the door first thing the next morning.
3. Regarding the security issue mentioned above, I learned that there had been a problem with guests, especially in lock-off units, locking themselves out of the adjacent unit guests because the common lobby door or unit door was closed with the privacy button engaged. The answer was to disable the function of the privacy button. This was a big issue for me but not the resort. I continue to work the problem. Be advised that my lock was fixed only after extended effort but it did not take long to fix!
4. The back gate was closed without notice reportedly because of insufficient staffing. There is a card reader at the back gate but it doesn’t work.
5. One afternoon I was not able to get a clean pool towel. I was told to check back in a hour. When I returned, there were no towels available.

Something has changed at this resort. Reduced staffing was given as an excuse for a number of issues listed above. I tried to meet with the Resort Manager and later found I met with the Director of Owner & Guest Relations. This may, in part, explain why I was not successful in getting a change in the lockset policy.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank eliotmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

Stayed here for 9 days in March 2012, nice large resort. Many amenities. Drawbacks were in building 700 all balconies face the woods. Also costs $26.75 for week for internet if you bring your own laptop.

  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank KathyYoung49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2012

This trip my son and I booked a 1 bdrm unit and they put us in a 2 bdrm suite ground floor condo unit. It was a handicapped equip unit. Only thing different was the counters were lower, and wider doorways and one bathroom was full wheelchair accessible directly into shower. We had two full baths and king beds in each room with flat scrn tvs. Flat scrn tv in spacious living room/dining. Kitchen was large with mose utensils you need for your stay and cooking meals. Laundry was a stackable unit in kitchen closet. Pool was warm and large. A smaller pool was across from our building but we always went to the larger pool which also had a hot tub, and bar. Internet wifi for our room was a extra $25 for the week. Great condo for families going to disney or whatever your doing. Our trip was strictly golf and some pool time. Will stay again and actually came back 3 months later with my brother and his family in dec 2011 for a week which will review as well. pics to follow. Any questions ask.

  • Stayed: August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Cdntraveller1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

We stayed at Silver Lake the week of March 4th. We stayed in the 1800 building that had 2 bedrooms, 2 bathrooms and a pull-out couch that was perfect for us with our two boys and my in-laws. Our unit wasn't "renovated" but was clean, had a washer/dryer and was close to the pools, game room, and activities at the pool which was perfect for the kids. We took the back way to Animal Kingdom and also close to grocery stores and restaurants. We participated in some of the activities including ice cream at 2pm. bingo, and karaoke at the pool Friday night.
We loved the location and the reasonable cost booked through Veterans Holiday. My in-laws attended the sales presentation and found it interesting and not pushy. Would consider booking here again if we want to do Disney again someday.

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank G B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews