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“Palms Hotel & Villas”

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The Palms Hotel and Villas
Ranked #88 of 152 Hotels in Kissimmee
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Palms Hotel & Villas”
Reviewed 14 March 2012

We have stayed on this property 4 times, have always found it to be excellent, the staff being more than helpful! The beautiful girl(Maria) who takes care of the breakfast all alone is so efficient, We do not know how she does it, and she always has a smile! The front desk people, especially Joey and Brian, are supermen!!! They handle whatever comes their way, with ease! We were there from Feb. 14- March 1st, Daytona week, NBA week,( very crowded) went off without a hitch! We also appreciated the maintainence man, who took care of the T.V.( we didn't know how to program it) always with a smile! the cleaning staff, how much more could I say? Wonderfully efficient! The manager who greeted us every morning, what a guy!! We will stay there again!

  • Stayed February 2012, travelled as a couple
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Helpful?
2 Thank Marymscintalogalbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOSinNC, General Manager at The Palms Hotel and Villas, responded to this review, 20 March 2012
Thank you so much for taking the time to write your review and for sharing your thoughts and gracious comments about your visit with us and with our future guests. We were so pleased to have gained your confidence, so you have visited us a number of times in the past, and look forward to serving you repeatedly in the future. We are honored to have you as one of our loyal and repeat guests, and again thank you so much for your patronage.

Your comments and kind words are greatly appreciated, and thank you for your recognition of our staff’s commitment to our guest’s comfort.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
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English first
Vero Beach, Florida, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 March 2012

We started our 3 day Disney vacation by arriving in Orlando at 8:30am on Friday morning. We had arranged to meet up with some friends at the hotel and carpool to the park. I walked inside and explained to Brian that we were 7 hours early for our reservation, but asked for a parking pass so we could leave 1 car there for the day. He told me not only could we have the pass, but he would check us in early because the room was already clean and we wouldnt have to leave our things in our cars, we could put them in the room. I was impressed to say the least!!! Brian went on to ask me if this was our first trip to Disney, which it was. He recommended some things to do with the kids in Downtown Disney and also referred me to their Disney counter. We left, had a great day at the park, enjoyed the pool, took advantage of Brian's recommendations, and called it a day. When we woke up on Saturday, we ran downstairs, had the breakfast (A+ once again), and took off for that park, not expecting housekeeping after the 1st day. When we returned to the room after a full day (9am-11pm) at the park the room looked as if we had never been there, It was in pristine condition and the only sign of us was that whoever cleaned the room had folded up our kids' blankets and laid them on the beds next to their stuffed animals, ABSOLUTELY AMAZING! We were truly sad to leave on Sunday morning, can't wait to go back. Our friends actually booked a weekend for their parents we had such a great experience.

  • Stayed March 2012, travelled with family
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Helpful?
2 Thank Chaz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOSinNC, General Manager at The Palms Hotel and Villas, responded to this review, 20 March 2012
Thank you so much for taking the time to write your review and for sharing your comments about your visit with us and our future guests. We were so pleased to read that we have gained your confidence, and will look forward to serving your friends during their visit, and serving you upon your return as well. We are very happy to hear that we were a small part of a great experience for you and your family to our area, I’ll make sure to pass on to our housekeeping department how much you appreciated their efforts.

Your comments and kind words are greatly appreciated, and thank you for your recognition of our staff’s commitment to our guest’s comfort. We value and appreciate your continued patronage and your referrals.

Thank you!!

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlantic City, New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2012

We recently stayed from feburary 29-March 3,2012 and our room was excellent for the price we paid. we loved the fact that the hotel was close to Walt Disney world and universal studios, the room was very clean and it also had kithchen accessories for our kitchen with housekeeping coming to our room every morning with fresh towels.the staff was very nice and we used the outdoor heated pool which was very clean and we also used the laundry room which was clean also.our breakfeast was good with french toast and eggs also coffee and cereal every morning.

  • Stayed February 2012, travelled with family
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Helpful?
2 Thank JenniferCruz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOSinNC, General Manager at The Palms Hotel and Villas, responded to this review, 20 March 2012
Thank you for taking the time to write your review and for sharing your thoughts and comments. We do appreciate your recognition of our commitment to your comfort by your kind words.

Again, thank you for the comments that you have shared with us and our future guests. We value and appreciate your continued patronage. Thank you!

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 March 2012

I do a lot of business in Orlando and The Palms is very accessible to anywhere in Central Fl. It is right on I-4 quiet and very clean. The rooms are super large with full kitchens and the staff very friendly. They have a great reputation and I highly recommend them for short stays and long term rentals.

  • Stayed March 2012, travelled on business
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Helpful?
2 Thank Bill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOSinNC, General Manager at The Palms Hotel and Villas, responded to this review, 20 March 2012
Thank you for your great review and for sharing your comments and thoughts about our resort. I appreciate the fact that you would highly recommend us to your friends and business colleagues.

Your comments about our large Villas with full kitchens and great staff are very much appreciated.

Your feedback is important in meeting and exceeding your expectations and those of our future guests, and I appreciate that you were willing to share the details of your visit. Thank you!!

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford, Connecticut
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 March 2012

This hotel was a great price and perfect location for visits to Walt Disney World and Universal Studios. It was less than 10 minutes from WDW, and about 20 minutes to Universal. About 20 minutes from Orlando Int'l Airport as well. The hotel itself needed a little updating, but we were barely ever in the room so it didn't matter to us. The bathroom looked like it had been updated recently, but the appliances in the kitchen were old and worn and the cabinets looked about ready to fall off their hinges. The fridge leaked the first day, but seemed to stop for some reason. We did not use the stove or dishwasher, so cannot comment on those. I saw some plates and cups and silverware. The bed was comfy, though the pillows were awful. We stayed in Building 6- farthest from the highway we were told, and it was very quiet. The walls seem to be thin between room though- sometimes we could hear the kids next door, the shower next door, or the people upstairs. I wore earplugs, so it didn't bother me much, but my husband lost sleep one night. The pool looked nice, though we didn't use it. Hotel staff was nice and efficient. Theme park tickets are sold onsight, and they will try to talk you into some deal where you can watch a 90 minute presentation- but upon declining they did not push us further. Transportation to some of the theme parks is offered free of charge, but we chose to drive our own car. Breakfast was sufficient- there were "eggs" (looked more like pancakes, I did not try them), oatmeal, cereal, waffles, bagels, pastries, coffee. Overall, a good choice for a visit to WDW.

Room Tip: To be farther from the highway, ask for Building 6.
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank episarski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOSinNC, General Manager at The Palms Hotel and Villas, responded to this review, 20 March 2012
Thank you for taking the time to write your review and for sharing your comments and thoughts about our resort. Our goal is to not only to meet but to exceed the expectations of each and every guest we serve in order to make their stay as pleasant and comfortable as possible. I apologize that your experience at our hotel was less than 100% to your satisfaction.

Thank you for your recognition of our staff’s commitment to you in providing efficient and caring service. We were glad to read that you considered our resort a good value, also happy that you enjoyed the location of our resort and considered us to be an excellent choice of accommodations in the Disney Resort area. Again, thank you for the comments that you have shared with us and our future guests. Your feedback is invaluable to help us improve to better provide for their comfort of our future guests.\

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Steubenville, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2012

We stayed for four nights Feb20-24, 2012 and we were very pleased with our onebedroom suite, it was equipped with the things we needed. We had two kids 15 year old and a five month old so having a crib in the room was great. The staff was very friendly upon check in and said Hi everytime we had passed them. The free breakfast was good, you had cereal, oatmeal, eggs, bagels, toast, and danishes and juice, the coffee was not good os dont drink it but everything else was good!! The pool and hot ub areas were nice and my oldest made use of the pool and hot tub and they had a game room which satisifed my son, and the guest laundry was nice we were able to wash some clothes. The rooms were nice a little beat up but you can not expect every hotel to be top of the line, but even with some wear and tear it was clean, the beds were comfortable and the bathroom are roomy, not big but had plenty of room. Overall i was very satisfied with this hotel and would definitely stay there again. Just keep in mind that it is a little worn but most of the hotels in the area are. The highway is behind the hotel but we didnt hear any of the trafic so it was quietier than we thought. So if your on a budget and wanty a clean room and free breakfast to satisfy your need then this is the place.

  • Stayed February 2012, travelled with family
    • Value
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Helpful?
2 Thank lisad1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOSinNC, General Manager at The Palms Hotel and Villas, responded to this review, 20 March 2012
Thank you for taking the time to share your experiences and your positive comments about your return visit to the Palms Hotel & Villas. We do appreciate your recognition of the benefits of visiting our resort and our staff’s commitment to your comfort.

We are very pleased that you found our spacious Villas to be a great value. We appreciate your patronage, and look forward to your return once again.

Again, thank you for your comments.

Sincerely,
Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 March 2012

My family & I stayed in the Palms in Feb 2012, this was not our first stay in the area, but our first at the Palms, we have visited the Kissimmee area before and stayed in similar sort of Villas, this time around we decided to try another new adventure and it paid off. The Palms is located very close to the parks/attractions, approximately 5 -10 minutes from Disney / Sea World, there is free shuttle that is very dependable if required. The hotel itself is very clean and well kept, the staff are very friendly, there is a pool, jacuzzi, games, laundry facility and most importantly there is breakfast every morning and its Free!!. The breakfast comes in well especially when you have to go to the parks early, you can simply stop by the restaurant area on your way out, some days I even packed to go. The hotel is located just off the Irlo Brownson Memorial Highway (it will take you three minutes walk), once you're on that strip there is every single restaurant that you can think off, Old Town is on that highway about 5 minutes drive up, there are many attractions in the area.
Going back to the 'hotel' the rooms are well kept, clean and comfortable, I read some reviews before I booked this hotel, the majority were good reviews there were the few negatives, but you get more than what you pay for if you stay at this hotel, I would definitely return and encourage my friends to go as well.

  • Stayed February 2012, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Viechell S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOSinNC, General Manager at The Palms Hotel and Villas, responded to this review, 5 March 2012
Thank you so much for taking the time to write your review and for sharing your thoughts about your visit with us and our future guests. We were pleased to be a part of your trip to the US and glad that your enjoyed our location and value.

Your comments and kind words are greatly appreciated, and thank you for your recognition of our staff’s commitment to our guest’s comfort. We will be anxiously awaiting your return to our hotel!

Sincerely,

Wade D. Michael, CHA, CMCA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Palms Hotel and Villas

Property: The Palms Hotel and Villas
Address: 3100 Parkway Blvd, Kissimmee, FL 34747-4526
Region: United States > Florida > Central Florida > Kissimmee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Top resorts Hotel in Kissimmee
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — The Palms Hotel and Villas 3*
Number of rooms: 156
Official Description (provided by the hotel):
As an Walt Disney World Good Neighbor(R) Hotel, The Palms Hotel & Villas wants to be your home away from home. When traveling for business or pleasure, we offer the ultimate in convenience, comfort and value.The Palms Hotel and Villas offers great accommodations, where you will have everything you could possibly need during your stay. With 125 condominium style one and two bedroom suites, our hotel is the perfect fit for everyone's sleeping needs.Relax and unwind by our large crystal clear swimming pool, whirlpool, children's pool, sun deck, basketball court, game room, beautiful gazebo areas with picnic tables and gas grills. Wireless internet is available in all rooms. Deluxe Continental Breakfast and Scheduled Shuttle Service to Walt Disney World(R) Resort. These are just a few of the many features that will make your visit a memorable one. ... more   less 
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Also Known As:
Palms Hotel Kissimmee
The Palms Hotel And Villas Kissimmee, Florida
Palms Hotel Villas

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