The villas are beautiful, spacious, clean, and well appointed. Huge lanais, well equipped kitchens, and comfy beds add to your enjoyment. Housekeeping is very good with pleasant workers. The grounds, pools, and beach are wonderful, and Geoff was really kind and helpful daily with our beach equipment needs.
Unfortunately, the customer service was lackluster and very minimal compared to the fabulous care we received last year at Crystal Shores. Seemed everyone was just doing the basic level of service to receive their paycheck and get home to what they'd rather be doing. On the last day, of our week long stay, I was rudely confronted by a "loss prevention specialist" who demanded to see my hotel wristband...This was despite my holding 6 towels you can only get in your room/front desk...He treated me like a bag lady who traipsed in off the beach...We were not given wristbands at the beginning of our stay due to the 2012 bands not being available yet, and all six of us had walked around for a week without wristbands. All Crystal Shores personnel need to know how to confirm guest status with tact and care. All team members need to be in the loop as to whether or not wristbands have or have NOT been given to all guests, to avoid this happening to someone else.
It was my last day, and it was a bummer to be treated in such a manner.
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- Also Known As:
- Marriott`s Crystal Shores Hotel Marco Island
- Marriotts Marco Island
- Marriott's Crystal Shores Marco Island, Florida