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“Nice Hotel, But Early Morning Fire Alarm Ruined My Surprise”

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Hilton Marco Island Beach Resort
Ranked #5 of 12 Hotels in Marco Island
Certificate of Excellence
GreenLeadersBronze level
Sarasota, Florida
1 review
“Nice Hotel, But Early Morning Fire Alarm Ruined My Surprise”
3 of 5 bubbles Reviewed 5 June 2012

I went the first weekend of June with my girlfriend. Everything was great except for 2 things. We enjoyed the accessibility of the beach and the resort pool. I have 2 complaints. Our "gulf view" was ruined the ugly tennis courts to the south of the hotel. it was difficult to enjoy the balcony.

Secondly, and more importantly. I had a plan to surprise my girlfriend with breakfast in bed and champagne on Sunday morning. I also planned on asking her to marry me. I had the champagne on ice, the ring ready, and breakfast ordered from room service. Not a second after placing my room service order, the fire alarm went off. MY girlfriend woke up in a panic and saw everything i had set up. She was happy, but it didn’t go as planned. After getting dressed and going down stairs to find out that some moron exterminator tripped the alarm, I decided to wait on the proposal. I will ask in Virginia next month.

I was surprised that no compensation was made. I paid $180.00 a night to be interrupted by a fire alarm at 7:30am.

Room Tip: Make sure you ask for a room on the pool side. That way you wont have to look at their ugly Tennis C...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,942 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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BuffettAir
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 4 June 2012

Overall, disappointing even though they genuinely tried to make up for ur stay. I get the feeling they know of many problems with their resort but just hope you don't complain.

Cons
- most rooms in need of remodeling
- ceiling AirConditioner unit leaked onto carpet floor
- moldy smell (from wet carpets) masked by reed diffuser cleverly placed behind TV
- molding smell in hallways - you will see the house keepers sprinkling a scented baking soda into the carpets and vacuuming it up to "freshen" things up.
- mold on bathroom grout
- toilet would run through the night
-maintence staff was less than helpful
-most of the housekeepers did not speak English and could not help
- after complaining two times about our "upgraded room", they moved us to a different room

Pros
- good beach location
- Diamond perks - nice breakfast ($15 voucher for anything on the menu or basic breakfast Buffet)
- great Fresh squeezed OJ at Buffett
- great business center
- Nice pool
- because of our room problems, the Manager removed our $10/day parking and $50 in poolside bar charges.

Bottom Line
- don't stay here until after it is renovated (they begin Fall of 2012) - stay at the Marriott two blocks north....MUCH nicer, even if the rate is more expensive. Or, look into a nearby Waldorf Astoria in Naples if you have to stay with Hilton.
- I used 50,000 points/ night to stay at this "category 7 hotel". It is truly a category 3 or 4 and should be around 35,000 pts per night....at most. Once it is renovated, I could see it beng category 7.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank BuffettAir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed 3 June 2012

When we got into our room the smell reminded me of a dentist office. The room was very out dated. Really needs a remodel. Also the shower was dirty. Hair on the ceilings. Does not seem like housekeeping pays attention to small details. Our toliet over flowed and flooded our bathroom .. Then our ac broke and we had to sweat through the night. Not exactly paradise. We were awoken by the sirens of the hotels fire alarm and the hotel was evacuated at 7am. Horrible way to wake up. Then at check out we informed the staff of our toliet and ac issue. To "make things right" the manager offered us 50$ food and beverage credit. Awesome after spending over $500.00 on our stay, that really seems like a good way to make things right. The hotel employees were very nice and remembered us at the bars and restaurants which was nice. Beware of all the food in Marco was here an entire weekend and had nothing good. Wouldn't come back next time I will stay at the marriot next door.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BrittanyB1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 June 2012

Great family quick florida beach trip. We like to maximize our stay by arriving early and leaving late so we can enjoy the beach the day we come and the day we leave. There was a nice bathroom to change in so we could hit the beach as soon as we pulled up . Our return flight was at 8:00 pm so we stayed on the beach the whole day. Our only shower option was a $50.00 day pass per person to the spa. I asked the manager for any suggestions and I was even willing to pay a reasonable fee to use a spa shower but felt $50.00 was crazy. I am not shy so used the outdoor beach shower for a full shampoo, condition, shave and bathing suit shower. Then I tracked through the hotel to the nice bathroom to change. This hotel needs to offer a shower area for guests. Other then that, it was a nice and easy hotel.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sluggo88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Morris, Illinois
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 29 May 2012

We have definitely been to some nicer Hiltons, but this one was very well kept. What made the stay great was the wonderful staff. It is so nice to see that good customer service is still alive in some areas. The pool was nice, however there was no "zero entry" so not too small kid friendly. I had to hold the 3 yr. old the whole time. It did get rather crowded also. We spent most of our time at the beach where Hilton guests get 4 free chairs with umbrellas and more chairs at an additional cost. They had lots of water sports available right there. We did some shelling as we walked along the beach and lots of sunning! It was a great location to walk to other areas of interests. We did have a car and we were charged $10/day to park.

Room Tip: We paid extra for the Gulf view and felt is was worth it. It was so nice to drink our coffee out on...
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kazof6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, Delaware
Level Contributor
670 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

After a long journey for the east coast toward our home on the west coast of Florida, we
Stopped at at Hilton Hotel and Resort in Marco Island. A lovely, friendly hotel with
A beautiful beach. A nice relaxing night after a long journey.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bridgewater, nj
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 25 May 2012

Not a lot of resorts have this kind of easy walk and access to an amazingly beautiful beach. Nice spacious room and clean but it's time for redecorating which they're currently planning for 12/2012. Beautiful balcony but screen on slider would help to keep mosquitoes out. Beautiful large pool with plenty of seating in both sun and shade but better lounge chairs and some umbrellas would be welcome. Outdoor bar and poolside food service was excellent. Beautiful beach but $20/day for an umbrella is a bit much - bought an umbrella across the street at a sun shop for $10. Lots of boating beach activities. Speedy free wifi internet in lobby and pool area. Here's where the place falls short:
$10/day parking charge
$20/day umbrella charge
$10/day room internet charge
no complimentary coffee (but saved by excellent Starbucks in hotel only open until noon)
Big gripe about the Happy Hour. Only available in the lounge area from 5-7 pm. It's two for one drinks per person instead of simply discounted drinks. If you order a drink they bring two at the same time and no sharing. It's silly that you can't enjoy the happy hour at the pool. Never saw that one before. There are no frozen drinks on the happy hour either. Don't understand all the restrictions when you want to promote happy hour. Casual food at the lounge is excellent.

Room Tip: Request poolside rooms since they have the best view of the ocean.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank carlo45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Marco Island Beach Resort

Property: Hilton Marco Island Beach Resort
Address: 560 S. Collier Blvd., Marco Island, FL 34145-5503
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Marco Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 On the Beach Hotel in Marco Island
#3 Luxury Hotel in Marco Island
#3 Green Hotel in Marco Island
#3 Top resorts Hotel in Marco Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Marco Island Beach Resort 4*
Number of rooms: 297
Official Description (provided by the hotel):
Hilton Marco Island Beach Resort and Spa hotel is perfectly situated on the beautiful Marco Island beach on the Southwest Florida Gulf Coast. This AAA 4- Diamond deluxe 11-story Florida beach resort is only minutes from world-class golfing, the Florida Everglades National Park and some of Southwest Florida's best shopping, dining and recreational activities. Marco Island is conveniently located near Naples, Florida.At the Hilton Marco Island, Florida Resort and hotel, we feature 297 guest rooms including 22 gulf-view one-bedroom suites, and four luxuriously appointed two-bedroom penthouses.The Marco Island Spa at our resort hotel is the perfect hideaway in Southwest Florida. The Spa is a luxuriously appointed full service spa featuring signature facials, therapeutic massages, restoring body treatments, nail care, hair care and relaxation lounges. Our Marco Island spa also features a retail boutique as well as a state-of-the art fitness complex.The Hilton Marco Island, Florida hotel offers Activities and sightseeing opportunities for the entire familyThe Hilton Marco Island, FL hotel and resort offers guests an array of choices for both casual and elegant dining.Planning an Event or Meeting? With 12,000 square feet of total meeting and event facilities, superb catering, wonderful accommodations in a stunning location the Hilton hotel in Marco Island is everything you'll need for a flawless event.So whether for a family vacation, a weekend getaway or to attend a conference, make the Hilton Marco Island Beach Resort and Spa your choice in Southwest Florida. ... more   less 
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Also Known As:
Hilton Marco Island Beach Hotel Marco Island
Marco Island Beach Hilton Resort
Hilton Resort Marco Island Beach
Hilton Marco Island Beach Resort Florida

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