We have stayed here before in 2012. the Marriott was demolishing their old building and we had a villa 2/2 which was so convenient with our infant son. however, after the first night the rats that had been run off by the demolition had found retreat in our villa eating the tomatoes and apples in a bowl on the counter. the resort reacted quickly and moved us to the tower unit on the 8th floor. we enjoyed the rest of our stay.
fast forward to this morning!!! 2016 - We received our confirmation through Interval international on 9/1/16 and prepared for our stay, airline tickets etc. On page 3 of our confirmation page (in tiny tiny font) from interval, they indicated that construction to the Marriott began in April 2015 and outside construction would be complete within 6 months. thereafter, interior construction would be much quieter. it is now 12/16/16, approx. 1.5 years later.
having stayed here before and having loved the villa. I had emailed the resort to see if the room we had been "assigned" could be switched to a villa. I was told no by email and by phone and that the placement was based on interval inventory. I was told to contact interval. Interval told me to contact the property. yet again caught in the middle of some serious finger pointing.
a week prior to our stay the property told us, that the Marriott was under construction and that our unit was the closet to the construction. ( I can see the color of the workers name tags) I begged and pleaded with Interval and the property manager Mona to get a new location. All fingers pointed to the other company. WE called Interval approx. 4 times, each time we were told someone would call us back once they spoke to the property.
Ofcourse , we never did get a call back. WE had already booked 5 airline tickets, rented a car and we had no choice and NO ONE WOULD help.
Upon check in I again aasekd to be moved - that is when I me MONA the property manager. She sat down with me to explain that it was all Intervals fault. My original inquiry to the property was to be place in a villa for conveneivce - now traveling with 2 toddlers and an 83 year old grandma. when MONA heard my original request she laughed out loud and told me that was a ridiculpous request. Beyond offended that a property manager would call my request ridiculous I was headed for the door.
We checked into our unit 407. eye level with the exterior construction that promptly began at 7:10this morning with a concrete saw. if I can figure out how to post the video, I will.
My 4 year old was far more curious then I, so he went outside to the balcony to check it out. When he came back in he was filthy. Hands, feet, knees, nose and face covered in soot.
Interval and Eagles nest and the Marriott should be ashamed of themselves.