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“So beautiful, yet not worth it....”

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JW Marriott Marquis Miami
Ranked #8 of 127 Hotels in Miami
Certificate of Excellence
GreenLeadersBronze level
Reviewed 27 March 2012

This hotel is stunning. The guest rooms and guest bathrooms are so large, you'll swear you are in a suite. The hotel was exquisitely designed and has all the pieces to be an excellent property. Yet it chooses not to be. Which is shocking for a JW property, but not surprising for the declining Marriott brand. We were here for a meeting and the service was lacking in every way (no attention to detail, slow, forgetful, don't care). And the food was worse. I was very excited to come to this property, but left in shock. In several conversations with upper management, they would say all the right things, but do nothing, and show in many ways that they don't really care about your business. It's such a shame for such a beautiful property. Most hotels I've been to will take some responsibility when they fall short. This one you can just expect talk, no action. Here's an example of a quirky service issue: I had a 2PM late checkout arranged. At 12:05, housekeeping was knocking on my door, wanting to clean it. I explained I would be out at 2. They returned at 12:30PM and then again at 1. I was beside myself. There are too many excellent properties in Miami to have to put up with this. Check out the Kimpton across the street. JW Marquis - I wanted to love you, but you made it impossible (again, and again, and again).

  • Stayed: November 2011, travelled on business
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12  Thank ciaomonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,318 - 1,324 of 1,851 reviews

Reviewed 22 March 2012

Wow. This hotel was beautiful. Well, let me clarify. The lobby and ground floor were nice, and our room (a corner room on the 32 floor) was unbelievable. Glass walls on two sides, views of the bay, huge flat screen, entry foyer, wonderful bed with premium egyptian cotton sheets, desk facing the water with computer set up and free wifi, and enormous marble bathroom with beautiful tub, rainforest shower, tv, and top of the line robes and towels. The housekeeping service was attentive, nonintrusive, and detail-oriented. Illy espresso machine, light dimmers... I could go on and on.

As far as other things in the hotel go- we didn't eat at DB Bistro, but we did check it out - very Mad Men styled. The gym was amazing - views over the water, tons of machines, and an overall zen-like atmosphere, surprisingly!

A few less than stellar points, however - the pool, while very pretty (and empty every time we went) is not in the direct sun, and is on the 19th floor, so the view from the pool is of the complex across the street. The hot tub was minuscule (but luckily, there was also never anyone ever there!). Also, we were really excited about the basketball court, but the ball court and tennis court are actually the same court, so the hotel either converts it into one or the other. While we were there, it was a tennis court reserved for Sony Ericsson open.

Also, parking was $35 a night, plus valet, so factor in a tip every time you want to drop off/pick up your car.

These little drawbacks were insignificant, however, compared to the beauty of our room. We biked to South Beach, and it wasn't far at all.

Room Tip: Ask for a corner unit on a high floor.
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  • Stayed: March 2012, travelled as a couple
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3  Thank reinhardtk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2012

This hotel has one of the nicest rooms I have ever stayed in. The workout facilities were also incredible. The staff was friendly and helpful. The 19th floor NBA court, bowling alley and movie theatre were also cool. So was the espresso bar.

Stayed: February 2012
Thank GlobalTraveler72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

Wanted to stay on the beach in South Beach, but booked last minute, so this was the best option. Very nice, modern hotel. The rooms were very comfortable, good size and state of the art. There was a computer with free wifi in our room. The views were amazing. Took part in the Club level. The service was very good and the breakfasts very nice, although it would have been nice if they had rotated at least one new item each day. The "buffet" was exactly the same every morning. Likewise, the nightly appetizers were a little uninventive and weak. Still, all in all, a good value.

The pool was very modern and nice with an excellent view. It was quiet despite being on the 19th floor in the middel of a busy city. Sun was a bit of gamble at the pool as the neighboring buildings would often shadow the pool. There were some other unique offerings by the pool such as a billiards table, a full size indoor basketball court and a virtual bowling alley. All impressive, but all required additional fees which really made them worthless.

The casual restaurant on the second floor was OK, nothing to rave about.

We did not rent a car because the cost of parking at the hotel was about $30 a night. There was a great water taxi to South Beach available about a 10 minute walk away. The water taxi took about 20 minutes to get to South Beach and was a great boat ride. It cost $40 round trip for two adults.

Not too much to do in the downtown in Miami. Not a thriving downtown area like NYC or Boston, for example. Everything is nearer to South Beach.

The hotel was an easy walk to Bayfront Park, where there was a great variety of little parks for our 18-month old.

  • Stayed: February 2012, travelled with family
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3  Thank minicooperdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2012

This hotel is magnificent in every way that matters. The rooms are beautiful and spacious. The bathrooms are lovely with every amenity imaginable. The water pressure is just like home. The concierge lounge was well stocked with a gorgeous view from the 36th floor. The staff were so friendly, professional and great at their jobs. Thank you.

Stayed: March 2012
1  Thank Mindfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2012

I stayed here for a night and had a standard room at the JW Marriott Marquis. The room is huge, amazing desk work area, great views, espresso machine, 4 fixture bath, excellent fitness center, the place even has a basketball court!!

Anyway, it's expensive but at least it's in terms of facilities it is a true luxury!

  • Stayed: March 2012, travelled on business
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2  Thank wrldtravlr99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2012

This is an excellent hotel in downtown Miami and the perfect location to spend a night before a cruise. Rooms are very large, well appointed and immaculately clean. The staff were helpful and very friendly. Restuarants were good. We had absolutely no complaints or concerns about this property.

Room Tip: The upper floors/harborside have great views.
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  • Stayed: February 2012, travelled as a couple
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3  Thank AvidTravellerCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Marquis Miami

Address: 255 Biscayne Boulevard Way, Miami, FL 33131
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Miami
#3 Family Hotel in Miami
#5 Spa Hotel in Miami
#5 Business Hotel in Miami
#5 Luxury Hotel in Miami
#11 Green Hotel in Miami
Price Range: $374 - $906 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Marquis Miami 5*
Number of rooms: 313
Official Description (provided by the hotel):
The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more   less 
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Also Known As:
Jw Marriott Marquis Miami Hotel Miami

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