This hotel is stunning. The guest rooms and guest bathrooms are so large, you'll swear you are in a suite. The hotel was exquisitely designed and has all the pieces to be an excellent property. Yet it chooses not to be. Which is shocking for a JW property, but not surprising for the declining Marriott brand. We were here for a meeting and the service was lacking in every way (no attention to detail, slow, forgetful, don't care). And the food was worse. I was very excited to come to this property, but left in shock. In several conversations with upper management, they would say all the right things, but do nothing, and show in many ways that they don't really care about your business. It's such a shame for such a beautiful property. Most hotels I've been to will take some responsibility when they fall short. This one you can just expect talk, no action. Here's an example of a quirky service issue: I had a 2PM late checkout arranged. At 12:05, housekeeping was knocking on my door, wanting to clean it. I explained I would be out at 2. They returned at 12:30PM and then again at 1. I was beside myself. There are too many excellent properties in Miami to have to put up with this. Check out the Kimpton across the street. JW Marquis - I wanted to love you, but you made it impossible (again, and again, and again).
- Official Description (provided by the hotel):
- The JW Marriott Marquis Miami is situated in Miami’s new Metropolitan Miami development. The first-to-market JW Marriott property boasts 313 guestrooms, inclusive of 56 suites, along with a broad array of amenities, including renowned chef-restaurateur, Daniel Boulud’s db Bistro Moderne. Offering a diverse setting for business, meeting and pleasure travel pursuits, the 41-story hotel features three concierge levels; 80,000-square-feet of total function space including a 20,000 sq. ft. Grand Ballroom; and one of the most unique indoor sports, lifestyle and entertainment complexes of any hotel in the U.S. The 50,000-square-foot, two-story indoor facility includes a NBA-approved basketball arena, tennis court, Jim McLean Golf School, virtual bowling alley, billiards, full-service Rik Rak Salon & Spa and more. Owned and operated by Met 2 Hotels LLC, the JW Marriott Marquis Miami is located at 255 Biscayne Blvd. Way, Miami, FL. ... more less
- Reservation Options:
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- Also Known As:
- Jw Marriott Marquis Miami Hotel Miami