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Tammie B
Raleigh, North Carolina

Our favorite Miami hotel

5.0 of 5 bubblesReviewed Jun 10, 2024
This was my third visit to the JW Marriot Marquis Miami in Biscayne Bay and it just gets better every time. My husband and I cruise often and will choose to embark out of Miami just so we can stay overnight here. The staff here go above and beyond to make you feel welcome and anticipate every need. Andres, the Concierge, remembers us each time we visit and welcomes us back with a big smile and handshake. He is the epitome of a true Concierge and genuinely loves his job.
The doorman are very welcoming, as is the front desk. The main lobby is fresh and modern, yet sophisticated. On the second floor there is a wine bar, three dining options, a business center and lounge area, along with ballrooms for meetings and events. The main location of the hotel is a plus as you can walk to Biscayne Bay where there is a nice trail along the edge of the water that takes you down towards restaurants and a ferris wheel – where you can catch an amazing view!
There are many amenities here including an indoor basketball court, pool table, ping pong, air hockey and even bowling! Although my favorite place to relax is most definitely the pool on the 19th floor rooftop. There are some amazing views from the pool and it is a wonderful place to just sit back and relax.
We often enjoy breakfast downstairs at Boulud Sud, I highly recommend the eggs benedict, they are the best! We have had the same server every visit since reopening from Covid, and he is great! The service here is always top-notch and the atmosphere is very relaxing.
On this particular visit we were upgraded to a Bay View Suite and wow! This room is as impressive as it gets. The view of the Bay is spectacular, there are plenty of floor to ceiling windows, the living room sofa is comfortable and there is plenty of space to relax (or work). This suite also has 1.5 baths which will be great next time when bringing the whole family. When I stopped by the lobby to thank them for the upgrade Fasial (sp?) was very kind and offered to send something nice to our room! I told him it wasn’t necessary as they had already done so much to make out trip extra special, and they sent a gorgeous plate of fruit to enjoy!
We will definitely be returning to the JW Marriot Marquis in Miami, it has become our favorite place to stay!
Date of stay: June 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed June 4, 2024

We stayed at this hotel on a weekend trip to Miami. Upon arriving to the hotel, we were welcomed into a grand lobby, with some cool artwork, and shown to the check in area. There were a few people ahead of us, but the check in process was speedy. The room was very spacious and clean. For those that are in town for business, they would appreciate the large desk area. The bathroom was a nice size and included a TV as well.

The hotel is located in a very good area. We were walkable to many different parts of Brickell area and sometimes it was faster to walk than take another mode of transportation.

We visited the MET cafe for coffee and for a quick lunch one day. The portions were great, and service was great.

One day, I went to get a water from the minibar, and upon doing so, I accidentally moved a bunch of items. I called down to explain what happened (they charge by weight/movement), but the person on the phone wanted me to physically go down and told me I had to talk to front desk. I went down to front desk and they said that all was well. I will never understand what the person on the phone was trying to accomplish. However, that was the only negative we have about the hotel.

The pool area is not located at ground level, so it was quite breezy, but necessary given the heat.

Overall, we had a good stay at the JW Marriott Marquis Miami and love the location of it!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GuyaneseMadness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 28, 2024 via mobile

My husband and I moved to the Marriott Marquis after checking out of a different Hilton hotel on South Beach that had not met our expectations. The staff at the Marriott Marquis were so welcoming and friendly that we were excited (and relieved!!) to change our vacation stay to this hotel. The lobby is stylish and sleek and the room they put us up in was nothing short of incredible. The pool was perfect for relaxing. We are extremely grateful to the staff at this hotel for saving our vacation and making us feel like valued customers. Would 100% stay here again.

Room tip: Double check spa reservations. Ran into an issue where it hadn’t been scheduled. Not a huge deal but something to consider.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank Charlotte B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 21, 2024 via mobile

The property is in great location, very friendly front desk staff very helpful, the valet guys are great respectful, rooms very clean with quality amenities, not my first time there and not my last, very glad thanks to everyone at that Hotel

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Venture26429391718
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 15, 2024 via mobile

Good hotel. Good location. Downtown and brickell are walking distance. The staff is good. Welcoming and warm. The breakfast is good. The pool is good. The renovated rooms are good. In room food is decent. The executive lounge is bad. Rest everything is good.

Date of stay: May 2024
Trip type: Travelled with friends
Thank meetdoshid
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 14, 2024

The service at this hotel is out of this world! We ended up in Miami when plans with friends in Orlando area changed. We did not do any planning and had never stayed in Miami before this trip, (except for a couple airport hotel overnight stays). We arrived and were checked in by Hannah, who was kind enough to upgrade our room to include concierge level. We thoroughly enjoyed the incredible breakfasts in the concierge lounge. It was there that we met Luisa, who gave us so many ideas of what to do (and where to see manatees). She spent so much time showing us locations on a map, telling us about the fun trolley cars and recommending Little Havana. Although, we didn’t see the manatees this time, we plan to come back!
And finally, I must mention the 2 gentlemen at the front desk (Brandon and Gilber) who not only gave us a late checkout, they sent us a lovely gift of chocolate-covered strawberries AND champagne!
This is the last stop for us on a 3 month around-the world trip and we have stayed in some top notch hotels…and we are so blown away by the staff at this hotel. I plan to send a letter to the Marriott headquarters to express our gratitude.
Thank you Hannah, Luisa, Brandon and Gilber! You made our stay memorable!
Oh…and the room was simply lovely too!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Carrie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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