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“Excellent hotel”

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Mandarin Oriental, Miami
Ranked #5 of 122 Hotels in Miami
Certificate of Excellence
La Paz, Bolivia
Level Contributor
142 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Excellent hotel”
Reviewed 23 March 2012

Beautiful settings, comfortable rooms and great and dedicated staff.

Room service was very good but overpriced when you add delivery fees, automatic 20% gratuity etc. Same with laundry--and extra $2 to get your shirts folded etc make a perfect setting and hotel look like its penny pinching.

Gym was somewhat small, but well equipped.

  • Stayed March 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoseLuisContreras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,451 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (391)
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Stockholm, Sweden
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 15 March 2012

Great location, nice surroundings, quiet area, close to town, perfect for business and vacation.

A great hotel with a strong level of service. Staff helpful and observant. Rooms large, even the standrad ones. Balcony on the backside with morning sunrise. Nice pool area with a great view.
It was just close to a perfect hotel experience.

Brekfast was good, but not really up to what it could have been. Staff really tops but food selection not what you should expect. Buffe brekfast was my choice, overpriced in view of what you got.
Pool cafe service needs in some parts more attention, not really up to full standard in terms of speed, price and service level.
Otherwise, try to stay here, you will definately have a good experience.

Room Tip: Backside rooms good enough and better priced. Sunrise from the balcony was just perfect. Front side...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank pevast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 March 2012

My 22-year old son decided to take a year off after undergrad before he heads off to grad school so we decided to travel to a new place every month until school starts. Miami was an obvious choice to escape the Chicago winter weather. This hotel was great. The staff were attentive and the property is top-notch. The room was large with nice finishing touches. Miami's beaches were not what I remembered them to be, but the weather was certainly a welcomed change from the Chicago wind.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Marion C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 6 March 2012

Consistently excellent is the trend among Mandarin Oriental hotels and the Miami property is no exception. We stayed at the Mandarin Oriental Miami last year for three nights but managed only one night this year: Some of the staff actually remembered us and were extremely gracious and accomodating. The room was fantastic, with a balcony and facing both the harbor and the downtown area with wonderful sunset views. The facilities are excellent and the hotel is highly recommended both for business and pleasure as it is in a very convenient location but yet has the feel of distance but not isolation.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghent, Belgium
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 March 2012

Expensive but well worth it if you are looking for a luxury haven in the Miami city jungle. Inclusive a dolphine family coming to visit at breakfast!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 February 2012

This is simply an excellent hotel for business or pleasure. I've stayed here four times, three times for business and once for a good friend's wedding. The construction/design, amenities, and most impressively, service, are all top notch.

Pros:
* Fantastic service. Gracious and low-key, but clearly willing to help with whatever you can dream up. My personal experience was excellent -- my friend who was married here had over-the-top service. The entire staff knew him (they most have taken a picture of him and distributed it) and he was addressed by name everywhere he went.
* Fantastic design aesthetic. It is the typical MO Asian theme, but sleekly done and contemporary. The hotel is very new, and the design feels like it (although the service has the polish of an older venue).
* Very nice sized rooms, and it appears that most (all?) have private outdoor space.
* The restaurant and pool are both fantastic. Service, again, was very good, and I found the sushi to be top notch. Drinks were also very good.
* The food on their events floor was very good, both for business conferences and the wedding.
* As a wedding venue, it was superb. The staff was excellent, the setting was great, and the large outdoor terrace was put to good use for a superb scotch and cigar bar.
* I was also impressed with their use of the beach area for a welcome dinner.

Cons
* Location, sort of. It is a prime business location on Brickell Key. However, it is a long way from South Beach, so if that is your scene, choose elsewhere.
* While they do their "beach" area well, the reality is that you can't get into the water from the beach. It is really just a sandy area on top of a concrete sea wall. Excellent execution of the concept, but the concept has the inherent limitation of not providing access to the water. Not sure you'd want to get in the water right there anyways, as it is right at the mouth of the river and in the middle of a relatively busy boating thoroughfare.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PsprtStampCollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
60 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 February 2012

I've stayed at this MO several times and love the location. I usually spend more time using the facilities (spa,pool, restaurants) when I stay here. This area is growing...we were able to walk to some great restaurants right over the bridge...the nightlife is getting popular as well. It's a nice change from South Beach!

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank loverofdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandarin Oriental, Miami

Property: Mandarin Oriental, Miami
Address: 500 Brickell Key Drive, Miami, FL 33131-2605
Phone Number:
Region: United States > Florida > Miami > Downtown
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami
#3 Luxury Hotel in Miami
#3 Spa Hotel in Miami
#4 Family Hotel in Miami
#4 Romantic Hotel in Miami
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Miami 5*
Number of rooms: 326
Official Description (provided by the hotel):
Contemporary in design and with a prominent waterfront location, the luxurious Mandarin Oriental, Miami features 326 elegant guest rooms and suites - offering dramatic views of the bay and the Miami skyline. Amenities include signature restaurants Azul and La Mar by Gaston Acurio, MO Bar + Lounge - a dynamic cocktail lounge, an award-winning tri-level spa, Oasis Beach Club, the luxury boutique Shanghai Tang and extensive meeting and business facilities. ... more   less 
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Also Known As:
Mandarin Oriental, Miami Hotel Miami
Mandarin Oriental Hotel Miami
Mandarin Miami
Miami Mandarin Oriental

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